Bulletin No.: 14079G
Date: September 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Front Axle Right Half Shaft Fracture

MODELS:

2013-2014 Chevrolet Cruze
Equipped with 1.4L Turbo Engine (LUV)

The Part Information section has been revised to remove one of the two part numbers for the
half shaft for manual transmissions. The stock for part number 13371620 has been exhausted.
Please discard all copies of bulletin 14079F.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery March 27, 2014. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released
from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
Some vehicles involved in this Safety Recall were repaired under Safety Recall 13276. A
suspect half shaft may have been installed in the vehicle during the repair. These customers
are being asked to return to the dealership for an inspection and possible half shaft replacement.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in some
2013-2014 model year Chevrolet Cruze vehicles, equipped with a 1.4L turbo engine (LUV). The
interconnecting tubular bar on the front right axle half shaft on some of these vehicles may not
meet GM specification and could fracture and separate. If this occurs while driving the vehicle,
steering and braking control would be maintained; however, the vehicle would lose power to the
wheels and would coast to a stop. If a vehicle with a fractured half shaft is parked on an incline
without the parking brake applied, the vehicle could move unexpectedly, resulting in a possible
crash or injury to pedestrians.
CORRECTION
Dealers are to inspect and, if necessary, replace the half shaft.
Copyright 2014 General Motors. All Rights Reserved.

Page 2

September 2014

Bulletin No.: 14079G

VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have
a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Note: When placing an order for a half shaft, order only one of the listed part numbers. If that
particular part number is not available, dealers will be sent the half shaft that is available at that
time.
Part Number
13367770
13371628,
13334705,
13367771, or
13335132
11611964
19258728
11518632
19259104 – US
19259105 – CN
88861037 – US
19264717 – CN
*

Description
SHAFT, FRT WHL DRV HALF (Manual Trans)
SHAFT, FRT WHL DRV HALF (Automatic Trans)

Quantity/Vehicle
1 (if req'd)
1 (if req'd)

WASHER, FRT WHL DRV SHF
PLUG, TRANS OIL DRN (Manual Trans)
BOLT

1*
1*
1*

FLUID, M/TRANS (70W)

2*

FLUID, A/TRANS (Dexron VI)

Up to 7 quarts*

Required only if half shaft is replaced.

Page 3

September 2014

Bulletin No.: 14079G

SERVICE PROCEDURE
Note: Always confirm vehicle involvement in IVH prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content. Below are the build dates
of the vehicles involved in this recall.
 Automatic transmissions: November 28, 2012 – January 8, 2014
 Manual transmissions: November 28, 2012 – March 7, 2014
Right Front Axle Half Shaft Service Stock Inspection
Service Part Number 13371620 (Manual Trans Tubular)

1. Inspect the inboard side of the shaft (shorter portion between rubber isolator and boot) for a
green stripe, green dot or combination of green stripe and green dot.

3924829


If one of these markings (3) are present, this is a good part.



If there are no green markings on the inboard portion of the shaft (4) this part should
be returned to General Motors under special return message G_0000187857 dated
March 18, 2014 (US) or GMP 2014-073 dated March 17, 2014 (CN).

Service Part Number 13371628 (Auto Trans Tubular)

3773590

Page 4

September 2014

Bulletin No.: 14079G

1. Inspect outboard side of the half shaft (longer portion of shaft between CV joint and
isolator). Determine if a machined groove is present on the half shaft.


If the machined groove is present (A) on the half shaft, the part can be used for
service.



If the machined groove is NOT present (B) on the half shaft, proceed to step 2.

2. Inspect the inboard side of the shaft (shorter portion between rubber isolator and boot) for a
green stripe, green dot or combination of green stripe and green dot.


If these markings are present, this part can be used for service.



If no green strip, green dot, or green stripe and dot is present, this part should be
returned to General Motors under special return message G_0000187857 dated
March 18, 2014 (US) or GMP 2014-073 dated March 17, 2014 (CN).

Service Part Number 13334705, 13367771, 13335132 (Auto Trans solid shaft) and 13367770
(Manual Trans solid shaft)

3919719
Solid Shaft

Note: Any additional paint marks found on a solid axle shaft can be disregarded.
1. The outboard side of the half shaft (longer portion of shaft between CV joint and isolator) is
a solid painted bar shaft. Same diameter across entire shaft. There are no other
identifications on the half shaft to look for. This part can be used for service.

Page 5

September 2014

Bulletin No.: 14079G

Right Front Axle Half Shaft On-Vehicle Inspection
1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Inspect the right (passenger side) half shaft near the front wheel. Determine if a machined
groove is present on the half shaft.

3773590

(1) Wheel Side of Half Shaft (2) Transmission Side of Half Shaft (A) Machined Groove (B) No Groove



If the machined groove is present (A) on the half shaft, no further action is required.
Lower the vehicle.



If the machined groove is NOT present (B) on the half shaft, proceed to step 3.

3. Inspect the right (passenger side) half shaft near the transmission. Determine if a green
stripe, green dot, or green stripe and green dot is present on the half shaft bar.

3802789

(1) Wheel Side of Half Shaft (2) Transmission Side of Half Shaft (A) Automatic Transmission (B)
Manual Transmission (3) Green Stripe (4) No Stripe (5) Green Dot (6) Green Stripe and Green Dot

Page 6


September 2014

Bulletin No.: 14079G

If a green stripe, green dot, or a green stripe and green dot is present (3, 5, or 6) on
the half shaft, no further action is required. Lower the vehicle.

Note: Replace the half shaft if a blue stripe, blue dot or no stripe (4) is present.


If a green stripe, green dot or green stripe and green dot is NOT present on the half
shaft, replace the half shaft. Refer to Front Wheel Drive Shaft Replacement ---Right
Side in this bulletin.

Front Wheel Drive Shaft Replacement ---Right Side
1. Remove the right side front wheel drive shaft. Refer to Front Wheel Drive Shaft
Replacement --- Right Side in SI.
Note: The outer tie rod nut, drive shaft nut and lower ball joint-to-knuckle nut can be re-used.
This information supersedes the information in SI. Do NOT use a new tie rod nut, drive shaft
nut or lower ball joint-to-knuckle nut unless the fastener is damaged on removal. Apply GM
Teflon Pipe and Thread Sealant (P/N 12346004, USA and P/N 10953480, Canada) to the
threads of the new fluid drain plug.
2. Install a new right side front wheel drive shaft. Refer to Front Wheel Drive Shaft
Replacement --- Right Side in SI.
FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.

Page 7

September 2014

Bulletin No.: 14079G

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the floor plan transaction for approval, it must be submitted
prior to the repair transaction.
Labor
Code
9100427
9100428
9100724
9100429

Description
Inspect Front Axle Right Half Shaft – No Further Action Req'd
Inspect & Replace Front Axle Right Half Shaft
Courtesy Transportation
Floor Plan Reimbursement

Labor
Time
0.2
1.1
N/A
N/A

Net
Item
N/A
N/A
*
**

* The amount identified in “Net Item” should represent the actual dollar amount for courtesy
transportation.
** The amount identified in “Net Item” should represent the product of the vehicle’s average daily
interest rate (see table below) multiplied by the actual number of days the vehicle was in
dealer inventory and not available for sale. This reimbursement is limited to the number of
days from the date of the stop delivery message (March 27, 2014) to the date the repair is
completed and the vehicle is ready for sale (not to exceed 158 days):
Vehicle

US
Reimbursement Amount

Canadian
Reimbursement Amount

2013 Chevrolet Cruze

$2.79

$3.43

2014 Chevrolet Cruze

$2.82

$3.43

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle.
DEALER RECALL RESPONSIBILITY – For US (US States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.

Page 8

September 2014

Bulletin No.: 14079G

DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 9

September 2014

Bulletin No.: 14079G

IMPORTANT SAFETY RECALL
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2013-2014 model year Chevrolet Cruze vehicles, equipped with a 1.4L turbo engine. As a
result, GM is conducting a safety recall. We apologize for this inconvenience. However, we
are concerned about your safety and continued satisfaction with our products

IMPORTANT





This notice applies to your GM vehicle, VIN _____________________.
Your vehicle is involved in GM safety recall 14079.
Parts needed for the recall repairs are becoming available for dealers to
order. Please contact your GM dealer to schedule an appointment to
have the recall repairs performed on your vehicle.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

The interconnecting tubular bar on the front right axle half shaft may
not meet GM specification and could fracture and separate. If this
occurs while driving the vehicle, steering and braking control would
be maintained; however, the vehicle would lose power to the wheels
and would coast to a stop. If your vehicle has a fractured half shaft
and is parked on an incline without the parking brake applied, the
vehicle could move unexpectedly, resulting in a possible crash or
injury to pedestrians.

What will we
do?

Your GM dealer will inspect the half shaft to determine if your
vehicle has a suspect half shaft. If it does, your dealer will replace
it. This service will be performed for you at no charge. Because of
service scheduling requirements, it is likely that your dealer will need
your vehicle longer than the actual inspection time of approximately
15 minutes. If the half shaft requires replacement, an additional 1
hour will be needed.
Until you have your vehicle repaired, you should apply the park
brake before you exit the vehicle to prevent the vehicle from
moving unexpectedly.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Page 10

September 2014

Do you have
questions?

Bulletin No.: 14079G

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V151.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #14079