Bulletin No.: 12106
Date: December 2012

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Shift Lever Indicator May Not Display Correct Gear

MODELS:

2008-2010 Chevrolet Malibu
2008-2010 Pontiac G6
2007-2010 Saturn AURA
Equipped with 4-Speed Automatic Transmission (ME7/MN5)
and
2005-2008 Pontiac G6
2007-2008 Saturn AURA
Equipped with 4-Speed Automatic Transmission (ME7/MN5) and Serviced
with a Suspect Replacement Shift Cable

CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2008-2010 model year Chevrolet Malibu and Pontiac G6 vehicles, 2007-2010 model
year Saturn AURA vehicles, equipped with a 4-speed automatic transmission (ME7/MN5), also
2005-2008 model year Pontiac G6 and 2007-2008 model year Saturn AURA vehicles that are
equipped with a 4-speed automatic transmission (ME7/MN5) and were serviced with a suspect
replacement shift cable. Some of these vehicles may have a shift cable with conduit end
locking tabs near the transmission bracket that could fracture. These tabs could fracture
without warning. If this occurs, the transmission may not be in the PARK position and may not
match the gear position indicated by the shift lever. The driver would be able to remove the
key from the ignition, but the door locks may not unlock automatically and the PARK indicator
lamp would not be illuminated. The driver may not be able to restart the vehicle and the
vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash
without prior warning.
CORRECTION
Dealers are to install a retainer over the transmission shift cable end fitting. If the end fitting
tabs are fractured, the shift cable must be replaced.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
Copyright 2012 General Motors. All Rights Reserved.

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Bulletin No.: 12106

inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Reports, or sent directly to export dealers. Dealers will not have a report available if they have
no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order. Kit P/N
19210732 is not eligible for RIM Management.
Part Number
19210732
20922586
20922585
25907379

Description
CABLE KIT, A/TRNS RANGE SEL LVR
CABLE, A/TRNS RANGE SEL LVR (Malibu)
CABLE ,A/TRNS RANGE SEL LVR (G6)
CABLE, A/TRNS RANGE SEL LVR (AURA)

Quantity/Vehicle
1
1 (if req’d)
1 (if req’d)
1 (if req’d)

SERVICE PROCEDURE
Transmission Shift Cable Kit Installation Procedure

2269489

(1) Shift Cable Locking Tabs
(2) Shift Cable Adjuster Locking Clip

Hybrid Vehicle Notice: Remove the generator control module cover to gain access to the
transmission shifter cable. Refer to Generator Control Module Cover Replacement in SI.
1.

Open the hood and locate the transmission shift cable.

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2.

December 2012

Bulletin No.: 12106

Determine if the transmission shift cable locking tabs are fractured and separated.

2269486

 If the transmission shift cable locking tabs (1) are fractured and separated (A), remove
the transmission shift cable and replace it with a new one. Refer to Floor Shift Control
Cable Replacement or Range Selector Lever Cable Replacement in SI. Also install a
transmission shift cable kit with the new shift cable.
 If the transmission shift cable locking tabs (2) are NOT fractured and separated (B),
install the transmission shift cable kit. Proceed to Step 3.

2269484

Hybrid vehicle shown. Combustion engine vehicle is similar.
(1)
(2)
(3)
(4)
(5)

Clam Shell in Two Pieces
Clam Shell Around Shift Cable Locking Tabs
Clamp on Clam Shell
Inlet Coolant Hose and
Heater Cooler Pump.

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Bulletin No.: 12106

3.

Install the clam shell (1) (2) over the shifter cable locking tabs.

4.

Install the service clamp over the clam shell (3). Position the clamp fastener head away
from the inlet coolant hose (4). Tighten the clamp to 4 N·m (35 lb-in).

5.

Ensure that there is 15 mm (19/32 in) of clearance between the inlet coolant hose (4) and
the clam shell (3). On hybrid equipped vehicles, it may be necessary to reposition the
inlet coolant hose (4) to achieve the required 15 mm (19/32 in) of clearance. To
reposition the inlet coolant hose (4) on hybrid equipped vehicles, locate the heater
cooler pump (5) and perform Steps 5.1-5.4.

Caution: Do not kink or damage the inlet coolant hose (4) when repositioning the hose
to obtain the 15 mm (19/32 in) clearance. To avoid damaging the hose clamp, use J38185 or equivalent hose clamp pliers to loosen the hose clamp.
5.1. Using J-38185 or equivalent hose clamp pliers, loosen the inlet coolant hose (4)
connected to the heater cooler pump (5). Note the location of the clamp on the inlet
coolant hose (4).
5.2. Rotate the inlet coolant hose (4) clockwise until 15 mm (19/32 in) of clearance
between the inlet coolant hose (4) and clam shell (3) is achieved.
5.3. Ensure that the inlet coolant hose clamp is secure on the inlet coolant hose (4) in the
production location.
5.4. Install the generator control module cover. Refer to Generator Control Module Cover
Replacement in SI.
6.

Close the hood.

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by November 30, 2013, unless otherwise specified by state law. If
this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance
Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your District Service Manager – Aftersales prior to processing the
request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30
days of receipt. If a reimbursement request is approved, the dealer should immediately issue
a check to the customer and submit an appropriate warranty transaction for the incurred
expense. If a reimbursement request is denied, the dealer MUST provide the customer with a
clear and concise explanation, in writing, as to why the request was denied. The bottom

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Bulletin No.: 12106

portion of the Customer Reimbursement Request Form may be used for this purpose. If the
denial was due to missing documents, the customer can resubmit the request when the
missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also
be found in Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by November 30, 2013.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s)
(including Service Contract deductibles), a description of the repair, and the person or
entity performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.

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WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2671

Description
Install Transmission Shift Cable Kit
Add: Hybrid Vehicle
V2672 Transmission Shift Cable Replacement (inc. install
transmission shift cable kit)
- Malibu
- AURA, G6
Add: Hybrid Vehicle
V2673* Customer Reimbursement Approved
V2674 Customer Reimbursement Denied - For US Dealers Only
*

Labor
Time
0.2
0.1

Net
Item
N/A
N/A

1.5
1.1
0.1
0.2
0.1

*
N/A

Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle.

** The amount identified in the “Net Item” column should represent the dollar amount
reimbursed to the customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.

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Bulletin No.: 12106

DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 12106
November 2012

Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2008-2010 model year Chevrolet Malibu and Pontiac G6, and 2007-2010 model year
Saturn AURA vehicles, equipped with a 4-speed automatic transmission, also 2005-2008
model year Pontiac G6 and 2007-2008 model year Saturn AURA vehicles that are equipped
with a 4-speed automatic transmission and were serviced with a suspect replacement shift
cable. As a result, GM is conducting a safety recall. We apologize for this inconvenience.
However, we are concerned about your safety and continued satisfaction with our products.

IMPORTANT




Your vehicle is involved in safety recall 12106.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

Your vehicle was either built or serviced with a transmission shift
cable that has end fitting tabs that may fracture and separate. If the
tabs were to separate, the shift lever and the actual position of the
transmission gear may not match. With this condition, you would be
able to move the shifter to PARK and remove the ignition key, but
the transmission gear may not be in PARK. You may not be able to
restart the vehicle and the vehicle could roll away after you have
exited the vehicle, resulting in a possible crash without prior
warning.

What will we
do?

Your GM dealer will install a retainer over the transmission shift
cable end fitting. If the end fitting tabs are fractured, the shift cable
will be replaced. This service will be performed for you at no
charge. Because of service scheduling requirements, it is likely
that your dealer will need your vehicle longer than the actual service
correction time of approximately 20 minutes to 1 hour and 40
minutes, depending on the service required.

What should
you do?

You should contact your GM dealer in January 2013, to arrange a
service appointment.

Did you already
pay for this
repair?

If you have paid for repairs for the recall condition, please complete
the enclosed form and present it to your dealer with all required
documents. Working with your dealer will expedite your request,
however, if this is not convenient, you may mail the completed form
and all required documents to Reimbursement Department, PO Box
33170, Detroit, MI 48232-5170. The completed form and required
documents must be presented to your dealer or received by the
Reimbursement Department by November 30, 2013, unless state
law specifies a longer reimbursement period. Even though you may

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Bulletin No.: 12106

have already had this condition corrected, you will still need to take
your vehicle to your dealer for additional repairs.
If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.

Do you have
questions?

Division

Number

Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 12V460.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #12106