Bulletin No.: 12071A
Date: April 2013

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Power Window Master Switch Failure

MODELS:

2009 Pontiac Vibe

The Part Information section of this bulletin has been revised. Part number 19205538 has
been put on part restriction. Please discard all copies of bulletin 12071.
CONDITION
Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2009
model year Pontiac Vibe vehicles. Pontiac Vibe was manufactured by New United Motor
Manufacturing (NUMMI), a joint venture between Toyota and GM.
The Power Window Master Switch assembly (PWMS assembly), which controls the windows
for the driver and passengers, is located in the driver's door. The switches that control the
passenger's windows in the PWMS assembly may overheat and possibly cause a fire.
CORRECTION
Dealers are to inspect the PWMS assembly and apply a specialized grease that prevents the
condition from occurring. In limited instances, based upon the results of the inspection, the
PWMS assembly circuit board may also be replaced.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will
not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
Copyright 2013 General Motors. All Rights Reserved.

Page 2

April 2013

Bulletin No.: 12071A

states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Part number 19205538 is currently on TAC restriction and would need to be processed
through TAC with a TAC case prior to release. All other parts can be obtained through normal
orders placed on a DRO = Daily Replenishment Order. In an emergency situation, parts
should be ordered on a CSO = Customer Special Order.
Part Number
19205538

Description
BOARD,FRT S/D LK ACTR CIRC

19205540

GREASE, MULTI-PURPOSE
(one tube will service 15 vehicles)

19205539

APPLICATOR, GREASE
(one time purchase only – will be used for all vehicles)

19205541

BOLT,FRT S/D WDO SW

Quantity/Vehicle
1 (if req'd)
As Needed
(submit as Net
Item)
1
(can be used for
all vehicles)
3

SERVICE PROCEDURE
Preliminary Accessory Switch Operation Check
Check the following operations of the accessory switch:
 Lock and unlock switch operation
 Up and down operation for each window
 Automation function of AUTO switch
 Window lock switch operation
 Illumination of “AUTO” on automatic switch (headlights must be on to confirm)
If any of the above operations do not perform correctly, diagnose and repair as outlined in SI.
Note: If an issue is found in a component other than the accessory switch, the repair of the
component WILL NOT be covered under this campaign.
Accessory Switch Inspection
Important: Replace the accessory switch assembly ONLY if:


Damage (hole or deformation) is visible on the outside of the switch housing.



Damage is confirmed on the inside of the housing preventing smooth operation of the
switch levers.



Damage is confirmed on the base to which the circuit board mounts.
If none of these conditions are found during the inspection, DO NOT replace the switch
assembly. The accessory switch assembly DOES NOT need to be replaced if the
visible damage is isolated to the circuit board. A very small number of vehicles will
require switch assembly replacement.

Page 3
1.

April 2013

Bulletin No.: 12071A

Remove the accessory switch assembly.
1.1 Using a taped flat bladed tool, gently disengage the clip and the seven retainers of the
side door accessory switch mounting plate, and slide rearward from the front side
door trim.
1.2 Disconnect the electrical connector.
1.3 Remove the three screws and the accessory switch from the mounting plate.

3021144

2.

Check all switches (1) that do not have AUTO function (2) for the catching condition.

Note:
 All switches that ARE NOT AUTO MUST be inspected.
 The switches MUST be operated slowly otherwise the catching cannot be noticed.
 The switches MUST be operated with two fingers otherwise the catching cannot be
noticed.
 The switches may feel unsmooth this DOES NOT mean the switch is no good.

3021149

OK-Good
NG-No Good
3.

Operate each switch in the up direction, and then slowly return the switch using two
fingers.

Page 4
4.

April 2013

Bulletin No.: 12071A

Operate each switch in the down direction, and then slowly return the switch using two
fingers.


If none of the switches are catching, proceed to the Check Resistance of the Switches
procedure in the bulletin.



If one or more of the switches are catching, replace the accessory switch circuit
board. For removal, refer to steps 1-4 of the Check Resistance of the Switches
procedure in this bulletin. For installation, refer to the Switch Reassembly procedure
in this bulletin. DO NOT reuse the screws that have been removed, new one-way
screws MUST be used.

Check Resistance of the Switches
Important:


Removing the lock button while it is turned ON may damage the switch.



To prevent damage, Do Not use tools.

3021150

OK-Good
NG-No Good
1.

Turn the window lock switch to the OFF position.

2.

Pull the button up to remove it from the switch assembly.
Important: DO NOT reuse the screws that have been removed, new one-way screws
MUST be used.

3.

Remove the switch circuit board screws. Discard the screws.

Page 5

April 2013

Bulletin No.: 12071A

3021151

4.

Lift the switch board straight up to remove it.

3021153

5.

Align each switch pin with the “V” mark on all switches that do not have AUTO function.

6.

Align the switch pin with the center line on all AUTO function switches.

Important:
 If the AUTO switches are not aligned correctly, the readings may be inaccurate
 The switches MUST be in this position when checking the resistance. This is the OFF
position. If the switch is in any other position, the readings will be incorrect.
 ALL switches that ARE NOT AUTO MUST be checked.

3021155

7.

Push the window lock button so that it is in the down position.

Page 6

April 2013

Bulletin No.: 12071A

Important: If the window lock button is not in the down position, the readings may be
inaccurate.
8.

Perform the ZERO calibration function on the DVOM.

3021162

OK-Good
NG-No Good
9.

Measure the resistance between points A-B and points B-C.

Important:
 If the ZERO calibration function is not performed, the readings may be inaccurate.
 Set the DVOM to the maximum resistance range.
 DO NOT touch any metal other than the points A, B, C on the circuit board when
checking resistance.

Page 7

April 2013

Bulletin No.: 12071A

 The points being checked are small, confirm the probes are contacting the correct
points
 ALL switches that ARE NOT AUTO MUST be checked.
10. Record the resistance readings.
 If the resistance value for ALL switches is infinite, fill the switches with grease. Refer to
the Grease Application procedure in this bulletin.
 If one or more resistance value IS NOT infinite, replace the accessory switch circuit
board. Refer to the Switch Reassembly procedure in this bulletin.
Important: Replace the accessory switch assembly ONLY if:


Damage (hole or deformation) is visible on the outside of the switch housing.



Damage is confirmed on the inside of the housing preventing smooth operation of the
switch levers.



Damage is confirmed on the base to which the circuit board mounts.

If none of these conditions are found during the inspection, DO NOT replace the switch
assembly. The accessory switch assembly DOES NOT need to be replaced if the visible
damage is isolated to the circuit board. A very small number of vehicles will require switch
assembly replacement.
Grease Application
Note:
 Approximately 0.5 to 0.9 ml of grease will be needed for each circuit board assembly.
 One tube contains 15 ml of grease and will remedy approximately 15 vehicles.

3021171

1.

With the cap on, shake the tube of grease to confirm the grease is at the mouth of the
tube.

3021172

2.

Attach the adapter to the tube of grease.

Page 8

April 2013

Bulletin No.: 12071A

3021173

3.

Screw the syringe onto the adapter.

4.

Gently squeeze the tube while pulling up on the plunger to fill the syringe.

3021176

5.

Remove the syringe from the adapter and screw on the nozzle.

Important: ALL switches that ARE NOT AUTO MUST be greased.

3021177

6.

Position the switches. Slide the switch pins all the way to the front.

Note: The grease may overflow through the back side of the switch, this is acceptable.

3021179

Page 9
7.

April 2013

Bulletin No.: 12071A

Insert the nozzle in hole 1 as far as it will go and fill the hole with grease. Fill the switch
until the grease begins to slightly overflow.

3021195

8.

Insert the nozzle in hole 2 as far as it will go and fill the hole with grease. Fill the switch
until the grease begins to slightly overflow.

9.

Wipe up any excess grease from the switches.

3021200

10. Reposition the switches. Slide the switch pins all the way to the rear.
Note: The grease may overflow through the back side of the switch, this is acceptable.

3021204

11. Insert the nozzle in hole 3 as far as it will go and fill the hole with grease. Fill the switch
until the grease begins to slightly overflow.

Page 10

April 2013

Bulletin No.: 12071A

3021206

12. Insert the nozzle in hole 4 as far as it will go and fill the hole with grease. Fill the switch
until the grease begins to slightly overflow.