NHTSA ID Number: 10245643
Manufacturer Communication Number: 02-187
TSB/Document Date: 2023-12-02
Summary
Certain T680 Next Gen medium-length hoods may develop cracks at the hood strut attachment area. A repair kit and procedure are available to reinforce this area to prevent further damage and avoid hood replacement.
11/1/23, 2:54 PM Aftersales Service - Vehicle Service Bulletin
hood.
Warranty
For repairs completed by 11/01/2024, Kenworth
will pay for parts at dealer net plus applicable mark-up and
labor:
© 0.3 hours to inspect hood - used with non-repairable damage ONLY. Use quick claim code 02187A.
¢ 2.4 hours labor to inspect and apply hood repair patches on hoods with repairable damage. Use Quick
Claim Code 02187B.
© Hood replacement according to the attached inspection procedures is not covered by this bulletin.
Contact Field Service for replacement options and procedures.
¢ File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed
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11/1/23, 2:54 PM Aftersales Service - Vehicle Service Bulletin
first.
¢ File the claim within 14 days in accordance with Warranty Policy CAO09.
PRWS CLAIM CODING
Campaign |02187 Campaign Type |Field Repair
Code:
Claim Truck Repair Type Proactive
Category:
Customer |007 Causal Code 62
Concern
Code
Corrective |12 Responsibility |CampSupp
Action Code:
Code
Failure (002-004- | Causal Part L29-1304
Location 053
Supplier 21256AA B23-23A
Code 0.3 hrs
Inspect T680
Next Gen
Hood —
NON-
repairable
damage per
bulletin
SRT Code procedure.
B23-23B
2.4 hrs
Inspect and
apply repair
patch kit to
T680 Next
Gen Hood
per bulletin
procedure.
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11/1/23, 2:54 PM Aftersales Service - Vehicle Service Bulletin
Parts
Parts are available from PACCAR Parts.
Part Description
Number "pt
1 74-1002 Repair Kit (See Procedures for kit
contents)
As Locally . .
Needed |Sourced Fiber Cleaning Cloth
As Locally |100 Grit Non-Stearated
Needed |Sourced |Sandpaper
As Locally .
Alcohol Cleaning Pads
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely
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11/1/23, 2:54 PM Aftersales Service - Vehicle Service Bulletin
repaired and maintained.
Read all steps before beginning.
Follow the steps in the attached procedures.
(i) NOTE
If hood cracks exceed the repairable criteria in the
procedure, file a claim for inspection only and contact
Field Service for hood replacement options.
i) NOTE
A two-part adhesive applicator tool is required to
complete this repair. This tool can be sourced from
multiple autobody and industrial suppliers. See
procedures for example part numbers.
2 x
Attachments
Chassis List.xlsx
Procedures
Authored by: JB3
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TSB/Document ID: 02-187
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE
MFR Component System:
MFR Component Subsystem:
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