Release Date

Technical Service Bulletin

11/14/2023

OUF7 - Over-the-Air (OTA) Software Update (SW Level 3.2.11)
Software Installation Not Successful
Applicable Vehicles

Beginning Model Year

Ending Model Year

Vehicle

2021

2022

ID.4

Revision History
Revision

Date

Purpose

1

November 14, 2023

Original publication

Customer Statement / Workshop Findings
CRITICAL REPAIR STEP
Only carry out the work outlined in this bulletin if the vehicle meets these conditions:

STOP!

•

The VIN is assigned code OUF7 and the code is showing open in ELSA.

•

All customer statements and workshop findings listed below match.

An unwarranted implementation of this bulletin can cause irreparable damage to the control
units.

Customer Statement
1.

2.

In the driver information display (iID) and/or the display of the radio/navigation system, one of the following messages
is shown:
•

"Over-the-air update failed. Please contact your service facility!"

•

“System update not completed. Note warning displays. Service wallet."

After an over-the-air (OTA) update the ignition cannot be switched on.

Workshop Findings
The above customer statement(s) can be reproduced.
-ANDThe ignition cannot be switched on.
-ANDThe parking brake cannot be released / the vehicle does not have rolling capability.
-AND/ORIn the “Application server 1 system 2 Java” control unit (diagnostic address 8124) the following event entry is logged (static):
•

B199AF0 over-the-air update software inconsistent (Symptom code = 8478976)

NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 1 of 14

Technical Background
Technical Background
During the Over-the-Air (OTA) software installation process, in rare cases the update may not be successful and/or a vehicle
may become immobilized.

Additional Information
Additional Information
This bulletin applies ONLY to vehicles showing the OUF7 code in ELSA
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the OUF7 code in the ELSA Campaign/Action Information screen on the
day of repair.

•

Procedure must be performed within the allotted timeframe stated in this Technical Service Bulletin.

About the OUF7 software update:
•

The OUF7 code has been applied to vehicles that will be receiving an over-the-air update to software level 3.2.11. The
software is being released to vehicles in waves. It provides enhancements to electronic control module parameters,
resulting in improvements to the over-the-air installation process.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 2 of 14

Service
NOTE:
•

ELSA is the only valid inquiry/verification source. Check ELSA on the day this repair will be performed to
verify vehicle eligibility for the repair. Status must show “open”. Attach an ELSA printout showing the
“open” status to the repair order.

•

ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this repair.

•

Contact the Warranty Helpline (U.S.) if you have any questions.
•

Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior
to completing this campaign.

NOTE
•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 3 of 14

OVERVIEW of REPAIR STEPS
Step 1 – Complete test plan to restore terminal 15 and rolling capability
Step 2 – Check software version of module(s) updated during the Over-the-Air (OTA) update
Step 3 – Read out identification data
Step 4 – Complete software update via SVM
Step 5 – Perform bus sleep
Step 6 – Complete software configuration via SVM
Step 7 – Perform bus sleep
Step 8 – Perform “VKMS Adaptation” test plan
Step 9 – End Guided Fault Finding and clear faults

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 4 of 14

Step 1 - Complete test plan to restore terminal 15 and rolling capability
•

Open the hood.

•

Open the battery cover.

•

Attach the battery charger to the 12V battery charging posts.

•

Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.

•

Start the ODIS program.

•

In diagnostic address 8124, select the test plan, “8124 – Reset
over-the-air update warning.”

•

Follow the test plan instructions to restore vehicle operation.

•

Activate bus sleep:
o

Remove battery charger

o

Remove diagnostic interface from vehicle

o

Close all doors and hood

o

Lock vehicle with remote and leave vehicle locked for at
least five minutes.

•

Switch on ignition.

•

Reconnect diagnostic interface.

•

Continue to Step 2.

CRITICAL REPAIR STEP

STOP!
If the test plan fails to restore terminal 15 and/or vehicle’s rolling capability:
•

Do not attempt any additional test plans or repairs.

•

ODIS feedback must be sent.

•

A TAC case must be opened.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 5 of 14

Step 2 - Check software version of module(s) updated during the OTA update
Control Unit

Diagnostic address

New Part Number

New Software Version

Electric Drive 2

00CE

1ED-907-121-AS

8353

•

The above module(s) are updated during the OTA update.

•

Select the control module tab.

•

Find the listed control module(s) in the control module list.

•

Right click on the module(s) and select “Identify control module”
for all modules listed above.

•

Continue to Step 3.

Step 3 - Read out identification data
•

Read out the required extended identification data as follows:



Select the “Test Plan” tab.



Select “Self test.”



Select “Software version management.”



Select “Special actions.”



Select “8124 – Application server 1 system 2 Java.”



Select “8124 – Activate ORU trigger.”



Attach to the test plan and start the test plan.

•

Select the option to “Read out ECU ident.”

•

When prompted, enter the diagnostic address that has not yet
been updated via OTA.

•

Ensure the diagnostic log is sent to GFF Paperless.

•

Continue to Step 4.

NOTE
This step is needed to gather data for improvements on future OTA actions.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 6 of 14

Step 4 – Update Software via SVM
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.
•

Refer to the “Current ODIS Service Version” circular found in Elsa2Go Service References.

The battery charger is connected to the vehicle battery and remains connected for the duration
of the software update.
•

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure
to do so may cause the update to fail, which could result in damage to the control module.
Control modules damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.
•

Failure to do so may result in the tester entering power save mode during the software
update, which could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•

Under no circumstances should the tester be used on battery power alone during the
software update. Failure to do so may result in the tester powering off during the update,
which could result in damage to the control module.

The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•

Performing a software update using a Bluetooth or WiFi connection increases the risk of
losing connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth or
WiFi.

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s)
during Update Process!

TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response.
A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
NOTE
•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 7 of 14

NOTE
•

All campaign software updates must be completed during a single, standalone ODIS Diagnostic
Session. You must fully complete this campaign and send all logs before beginning any other campaigns
or operations.

•

If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before
beginning this operation. ODIS “Hot-Fix” patches may affect the update process.

Before starting the software update, the following conditions must be met:
•

ODIS Service version MUST be completely up to date.

•

Refer to the current information found in Elsa2Go Service References on the following topics:
o

ODIS Feedback must be set up correctly.

o