Release Date

Technical Service Bulletin

11/17/2023

OUF7 - Over-the-Air (OTA) Software Update (SW Level 3.2.11)
Software Installation Not Successful
Applicable Vehicles

Beginning Model Year

Ending Model Year

Vehicle

2021

2022

ID.4

Revision History
Revision

Date

Purpose

2

November 17, 2023

Added several reminders that this bulletin applies only to vehicles that
have had an OTA software update failure.

1

November 14, 2023

Original publication

THIS BULLETIN ONLY APPLIES TO VEHICLES THAT HAVE HAD
AN OTA SOFTWARE UPDATE FAILURE.
DO NOT PERFORM THE WORK OUTLINED IN THIS BULLETIN IF
THE CUSTOMER STATEMENTS AND WORKSHOP FINDINGS
DO NOT MATCH.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 1 of 17

IMPORTANT INFORMATION
The OUF7 code is added to ALL cars eligible to receive the OTA update. The actual OTA is being released in waves.
ALL cars are assigned criteria 99. As the OTA waves roll out, the VINs will be assigned an accompanying criteria. Below is
an example of a wave 1 VIN. If this vehicle were to come to a dealer, the dealer would only follow the OUF7 bulletin if the
OTA update was not successful.

If you see OUF7 assigned to a VIN, but only criteria 99 is assigned (see below), this means it will be receiving the OTA in a
future wave. If this vehicle were to come into a dealer, no work should be performed under the OUF7.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 2 of 17

Customer Statement / Workshop Findings
CRITICAL REPAIR STEP
Only carry out the work outlined in this bulletin if the vehicle meets these conditions:
•

STOP!

The VIN is assigned code OUF7 and the code is showing open in ELSA.

AND
•

All customer statements and workshop findings listed match.

An unwarranted implementation of this bulletin can cause irreparable damage to the control
units.
IF THE WORK OUTLINED IN THIS BULLETIN IS PERFORMED AND THE CONDITIONS
ARE NOT MET, THE CLAIM WILL NOT BE PAID.

Customer Statement
•

•

One of the following messages appears in the driver information display (iID) and/or the display of the
radio/navigation system:
o

"Over-the-air update failed. Please contact your service facility!"

o

“System update not completed. Note warning displays. Service wallet."

The ignition cannot be switched on.

Workshop Findings
Scenario 1

Scenario 2

The above customer statement(s) can be reproduced.

The above customer statement(s) can be reproduced.

-AND-

-AND-

The ignition cannot be switched on.

In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):

-ANDThe parking brake cannot be released / the vehicle does
not have rolling capability.
-AND-

B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)

In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED

Technical Background
Technical Background
During the Over-the-Air (OTA) software installation process, in rare cases the update may not be successful and/or a vehicle
may become immobilized.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 3 of 17

Additional Information
Additional Information
This bulletin applies ONLY to vehicles showing the OUF7 code in ELSA
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the OUF7 code in the ELSA Campaign/Action Information screen on the
day of repair.

•

Procedure must be performed within the allotted timeframe stated in this Technical Service Bulletin.

About the OUF7 software update:
•

The OUF7 code has been applied to vehicles that will be receiving an over-the-air update to software level 3.2.11. The
software is being released to vehicles in waves. It provides enhancements to electronic control module parameters,
resulting in improvements to the over-the-air installation process.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 4 of 17

Service
NOTE:
•

ELSA is the only valid inquiry/verification source. Check ELSA on the day this repair will be performed to
verify vehicle eligibility for the repair. Status must show “open”. Attach an ELSA printout showing the
“open” status to the repair order.

•

ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this repair.

•

Contact the Warranty Helpline (U.S.) if you have any questions.
•

Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior
to completing this campaign.

NOTE
•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 5 of 17

OVERVIEW of REPAIR STEPS
Step 1 – Complete test plan to restore terminal 15 and rolling capability
Step 2 – Check software version of module(s) updated during the Over-the-Air (OTA) update
Step 3 – Read out identification data
Step 4 – Complete software update via SVM
Step 5 – Perform bus sleep
Step 6 – Complete software configuration via SVM
Step 7 – Perform bus sleep
Step 8 – Perform “VKMS Adaptation” test plan
Step 9 – End Guided Fault Finding and clear faults
CRITICAL REPAIR STEP

STOP!

Only carry out the work outlined in this bulletin if all customer statements and
workshop findings listed match.
An unwarranted implementation of this bulletin can cause irreparable damage to the
control units.
IF THE WORK OUTLINED IN THIS BULLETIN IS PERFORMED AND THE CONDITIONS
ARE NOT MET, THE CLAIM WILL NOT BE PAID.

Customer Statement
•

•

One of the following messages appears in the driver information display (iID) and/or the display of the
radio/navigation system:
o

"Over-the-air update failed. Please contact your service facility!"

o

“System update not completed. Note warning displays. Service wallet."

The ignition cannot be switched on.

Workshop Findings
Scenario 1

Scenario 2

The above customer statement(s) can be reproduced.

The above customer statement(s) can be reproduced.

-AND-

-AND-

The ignition cannot be switched on.

In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):

-ANDThe parking brake cannot be released / the vehicle does
not have rolling capability.
-AND-

B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)

In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 6 of 17

Step 1 - Complete test plan to restore terminal 15 and rolling capability
THIS BULLETIN ONLY APPLIES TO VEHICLES THAT HAVE HAD AN OTA SOFTWARE
UPDATE FAILURE.
DO NOT PERFORM THE WORK OUTLINED IN THIS BULLETIN IF THE CUSTOMER
STATEMENTS AND WORKSHOP FINDINGS DO NOT MATCH.
CRITICAL REPAIR STEP

STOP!

Only carry out the work outlined in this bulletin if all customer statements and
workshop findings listed match.
An unwarranted implementation of this bulletin can cause irreparable damage to the
control units.
IF THE WORK OUTLINED IN THIS BULLETIN IS PERFORMED AND THE CONDITIONS
ARE NOT MET, THE CLAIM WILL NOT BE PAID.

Customer Statement
•

•

One of the following messages appears in the driver information display (iID) and/or the display of the
radio/navigation system:
o

"Over-the-air update failed. Please contact your service facility!"

o

“System update not completed. Note warning displays. Service wallet."

The ignition cannot be switched on.

Workshop Findings
Scenario 1

Scenario 2

The above customer statement(s) can be reproduced.

The above customer statement(s) can be reproduced.

-AND-

-AND-

The ignition cannot be switched on.

In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):

-ANDThe parking brake cannot be released / the vehicle does
not have rolling capability.
-AND-

B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)

In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 7 of 17

•

Open the hood.

•

Open the battery cover.

•

Attach the battery charger to the 12V battery charging posts.

•

Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.

•

Start the ODIS program.

•

In diagnostic address 8124, select the test plan, “8124 – Reset
over-the-air update warning.”

•

Follow the test plan instructions to restore vehicle operation.

•

Activate bus sleep:
o

Remove battery charger

o

Remove diagnostic interface from vehicle

o

Close all doors and hood

o

Lock vehicle with remote and leave vehicle locked for at
least five minutes.

•

Switch on ignition.

•

Reconnect diagnostic interface.

•

Continue to Step 2.

CRITICAL REPAIR STEP

STOP!
If the test plan fails to restore terminal 15 and/or vehicle’s rolling capability:
•

Do not attempt any additional test plans or repairs.

•

ODIS feedback must be sent.

•

A TAC case must be opened.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 8 of 17

Step 2 - Check software version of module(s) updated during the OTA update
Control Unit

Diagnostic address

New Part Number

New Software Version

Electric Drive 2

00CE

1ED-907-121-AS

8353

•

The above module(s) are updated during the OTA update.

•

Select the control module tab.

•

Find the listed control module(s) in the control module list.

•

Right click on the module(s) and select “Identify control module”
for all modules listed above.

•

Continue to Step 3.

Step 3 - Read out identification data
•

Read out the required extended identification data as follows:



Select the “Test Plan” tab.



Select “Self test.”



Select “Software version management.”



Select “Special actions.”



Select “8124 – Application server 1 system 2 Java.”



Select “8124 – Activate ORU trigger.”



Attach to the test plan and start the test plan.

•

Select the option to “Read out ECU ident.”

•

When prompted, enter the diagnostic address that has not yet
been updated via OTA.

•

Ensure the diagnostic log is sent to GFF Paperless.

•

Continue to Step 4.

NOTE
This step is needed to gather data for improvements on future OTA actions.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.