Customer Outreach
PO Box 8338
Saint Joseph, MO 64508

[email protected]
connect.altec.com/login

Phone 1-877-GO ALTEC

This campaign applies to your vehicle. Refer to the provided list.
Dear Altec Owner,
Altec Industries, Inc. has issued a customer satisfaction campaign as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed
before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this letter.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also
contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.

Service Information Letter SIL- 3119-A
Auger Retention Pin
Units Affected: Certain DC, DL, and DM derricks built from July 2015 to August 2023. Verify your unit
is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec has learned that an incorrect grade auger retention pin may be installed on the affected units. Over time, this could result in the pin becoming damaged.
Customer Action: Order and install the Auger Retention Pin Kit, part number 991676166, or schedule
the installation of this kit by Altec. Complete this repair by the next preventive maintenance interval, or
within 1 year of receipt of this notice, whichever comes first.
Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be
covered by warranty.
Requirements: Every affected unit requires the installation of the proper kit for completion. The repair
is estimated to take 30 minutes and 1 person to complete.
Completion and Warranty: This repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer's warranty provider. Altec will perform the work for free
at an Altec facility. If the customer or customer's warranty provider performs the work, a warranty claim
must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $45.00 for
the labor to perform the repair. Customers are responsible for the travel costs of an Altec Mobile Services
technician if the technician performs the work at the customer's location.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref

Page 1 of 1

Altec Use Only
0.0 hr
1.0 (Service), 0.5 hr (other)
010.XXXX.43156.000.9343.000
Not included
90
990088464
074900895

Description
Auger Retention Pin Kit

Altec Use Only
Part No.
991676166

Qty
1

Warranty
Yes

Released: November 22, 2023