T-SB-0082-23

October 16, 2023

2024 Venza HV Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2024

Venza HV

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2024 model year Venza
Hybrid vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2024
model year Toyota vehicles has been developed. To properly perform a complete PDS, you must
complete all procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.

© 2023 Toyota Motor Sales, USA

Page 1 of 12

T-SB-0082-23

October 16, 2023

Page 2 of 12

2024 Venza HV Pre-Delivery Service (PDS)
Table of Contents



D/C Cut Fuse Installation.......................................................................................................4



Front License Plate and Mounting Bracket Installation* .........................................................5



Front Emergency Towing Eyelet Removal and Hole Cover Installation .................................7



Installation of Rubber Body Plugs* ........................................................................................9



Power Back Door Initialization*............................................................................................10



Tire Pressure Warning System (TPWS) Initialization ...........................................................10



Steering Sensor Zero Point Calibration* ..............................................................................10



Memorize Steering Angle Neutral Point* ............................................................................ 11



Seating Position Control ECU Initialization* ........................................................................ 11



Head Unit System Reset .................................................................................................... 11



Dealer Contact Information for Call Dealer Head Unit Function .......................................... 12



Navigation — Set Date & Time by GPS .............................................................................. 12
*If applicable.

© 2023 Toyota Motor Sales, USA

T-SB-0082-23

October 16, 2023

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2024 Venza HV Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

Warranty Information
OP CODE

DESCRIPTION

MODEL

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

Venza HV

1.0

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0
Techstream Lite

PART NUMBER

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 GTS+ version 2023.03.002.02 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

© 2023 Toyota Motor Sales, USA

1

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October 16, 2023

Page 4 of 12

2024 Venza HV Pre-Delivery Service (PDS)
D/C Cut Fuse Installation

To minimize battery discharge, the D/C cut fuse (30A) has been removed and is stored in the
blank space of the engine compartment relay block. Install the D/C cut fuse (30A) and confirm
ALL related Diagnostic Trouble Codes (DTCs) are cleared.
Figure 1.
1

2

3

1

Relay Block

2

Remove D/C Cut Fuse (30A)

3

Install D/C Cut Fuse (30A)

NOTE
 With the D/C cut fuse (30A) removed, if ANY DTCs are detected when the ignition is turned ON during
transportation, use Global Techstream Software (GTS) to clear ALL DTCs AFTER ensuring that there
are NO malfunctions.
 While the vehicle is stored at the dealership, disconnect the negative (–) battery terminal to prevent
battery discharge. Refer to T-SB-0024-23 Battery Maintenance During PDS for battery
maintenance information.

© 2023 Toyota Motor Sales, USA

T-SB-0082-23

October 16, 2023

Page 5 of 12

2024 Venza HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation

The front license plate bracket and two self-tapping screws are stored in the vehicle. Follow this
procedure to install the front license plate bracket and front license plate in states where it is
required by law.
1. Align holes “A” of the front license plate
mounting bracket with the dimples on the
lower radiator grille. Mark the location of
holes “B” on the bumper cover.

Figure 2.

A

A

NOTE
B

 Holes “A” are used for installation of the
mounting bracket to the lower
radiator grille.
 Holes “B” are used for the installation of the
front license plate to the mounting bracket.

2. Install the mounting bracket to the lower
radiator grille using two self-taping screws.
NOTICE
 Do NOT pre-drill holes into the bumper.
 Do NOT overtighten the
self-tapping screws.

1

2

1

Mounting Bracket

2

Dimples

© 2023 Toyota Motor Sales, USA

T-SB-0082-23

October 16, 2023

Page 6 of 12

2024 Venza HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)

3. Install the front license plate to the mounting bracket at holes “B” using two bolts of
noncorroding type with the dimensions below.
Nominal Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)
Figure 3.

Figure 4.

1

2

1

3
2

1

Nominal Length

2

Diameter
1

Self-tapping Screws

2

Front License Plate

3

Bolts

© 2023 Toyota Motor Sales, USA

T-SB-0082-23

October 16, 2023

Page 7 of 12

2024 Venza HV Pre-Delivery Service (PDS)
Front Emergency Towing Eyelet Removal and Hole Cover Installation

1. Remove the front emergency towing
eyelets from the front bumper by turning
them counterclockwise.

Figure 5.

HINT
If it is difficult to loosen the front emergency
towing eyelets, use a steel bar.

1

1

2. Place one of the removed emergency
towing eyelets into the luggage tray in the
luggage compartment.

Front Emergency Towing Eyelets

Figure 6.

HINT
Dispose of the other removed emergency
towing eyelet.
1

1

© 2023 Toyota Motor Sales, USA

Emergency Towing Eyelet

T-SB-0082-23

October 16, 2023

Page 8 of 12

2024 Venza HV Pre-Delivery Service (PDS)
Front Emergency Towing Eyelet and Hole Cover Installation (continued)

3. Install the front emergency towing eyelet
hole covers, which are stored in the glove
compartment, onto the front bumper.

Figure 7.
1

A. Insert the arrow-shaped part of the
emergency towing eyelet hole cover “A”
into the eyelet hole “B” as shown.
B. Install the emergency towing eyelet
hole cover to the hole of the bumper.
B

A

A

Arrow-shaped Part

B

Eyelet Hole

1

Front Emergency Towing Eyelet Hole Cover

© 2023 Toyota Motor Sales, USA

T-SB-0082-23

October 16, 2023

Page 9 of 12

2024 Venza HV Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs

1. Confirm the number of plugs in the glove box. If two plugs are present, perform
substep 2A ONLY. If four plugs are present, perform substep 2A AND substep 2B.
2. Install plugs according to the instructions below by confirming the number of plugs in the
glove box.
A. Install two plugs in the rear side member hole or rocker inner hole as shown.
B. Install two plugs in the torque box hole or rocker inner hole as shown.
Figure 8.

2

1

z

z
6

3

z

5

6

1

Front Side

2

Rear Side

3

Torque Box Hole or Rocker Inner Hole

4

Rear Side Member Hole or Rocker Inner Hole

5

Rocker Inner

6

Install Plug Here (if Applicable)

z

z

4

z

z

NOTICE
 The installation of these plugs is required to prevent rust.
 These plugs are stored in the glove box.
 The number of plugs may vary according to production locations in the same
vehicle model.

© 2023 Toyota Motor Sales, USA

T-SB-0082-23

October 16, 2023

Page 10 of 12

2024 Venza HV Pre-Delivery Service (PDS)
Power Back Door Initialization

As a result of removal of the D/C cut fuse with the back door opened, the automatic open and
close functions of the power back door will be inoperative due to loss of the back door position
memory stored in the microcomputer. Therefore, initialize the power back door during PDS at the
dealership. If the D/C cut fuse is removed with the back door closed, the initialization is not
required because the back door position memory is still stored in the microcomputer.
Refer to the applicable Repair Manual for the power back door initialization procedure.

Tire Pressure Warning System (TPWS) Initialization

Refer to the applicable Repair Manual for the TPWS initialization procedure.
NOTE
 Note the spare tire does NOT have a TPWS sensor.
 To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using GTS+ and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.

Steering Sensor Zero Point Calibration

As a result of the removal of the D/C cut fuse, the steering angle sensor power source is cut off.
When the D/C cut fuse is reinstalled, the center position recognized by the steering angle
sensor may not be in the appropriate position. Therefore, it is necessary to perform steering
sensor zero point calibration AFTER installing the D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the steering zero point calibration procedure.

© 2023 Toyota Motor Sales, USA

T-SB-0082-23

October 16, 2023

Page 11 of 12

2024 Venza HV Pre-Delivery Service (PDS)
Memorize Steering Angle Neutral Point (With Park Assist Monitor or Panoramic View Monitor)

As a result of the removal of the D/C cut fuse, the power source to the steering angle sensor is
cut off. When the D/C cut fuse is reinstalled, the parking assist monitor system/panoramic view
monitor will be operative, but it cannot display guidelines to assist parking operation because the
center position recognized by the steering angle sensor may not be in an initial position.
Therefore, perform steering angle neutral point initialization AFTER installing the D/C cut fuse
during PDS.
1. Start the engine.
2. Turn the steering wheel lock to the locked position.
3. Place the shifter in the (R) Reverse position.
4. Ensure the estimated course lines are displayed.
NOTE
Initialization of the panoramic view monitor system has been completed when the estimated course
lines are displayed.

Seating Position Control ECU Initialization

Refer to the applicable Repair Manual for the seating position control ECU initialization procedure
(procedure 2).

Head Unit System Reset

Prior to vehicle delivery, confirm that the welcome screen with language options appears on the
head unit display when the ignition is switched to the ON position. There may be instances in
which the welcome screen with language options may not properly appear on the head
unit display.
If the welcome screen showing language options is not displayed, complete the following steps:
1. Select the Settings option (gear icon).
2. Scroll down and select the Info & Security option.
3. The System Reset dialogue box will appear. Select Reset to confirm the resetting of
the system.
4. Confirm that the welcome screen with language options is now displayed.

© 2023 Toyota Motor Sales, USA

T-SB-0082-23

October 16, 2023

Page 12 of 12

2024 Venza HV Pre-Delivery Service (PDS)
Dealer Contact Information for Call Dealer Head Unit Function (Premium Audio Only)

Refer to the Multimedia System Owner’s Manual to add dealer contact information.
See section 2-8 Vehicle settings – Setting dealer information.
Navigation — Set Date & Time by GPS

Prior to vehicle delivery, it is necessary to turn the Set Date & Time by GPS setting to the
ON position.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Navigate the following menus in the head unit: Settings – General – Date & Time –
Set date & time by GPS.
3. Ensure the Set Date & Time by GPS function is set to the ON position.

© 2023 Toyota Motor Sales, USA