NHTSA ID Number: 10245283
Manufacturer Communication Number: 36779.1.0
TSB/Document Date: 2023-11-18
Summary
This is a Technical Journal: Model Year 2024 Electrical Powertrain, First Year Policy
Service and Parts Business
Technical Journal
TITLE:
BEV MY24 Electrical Powertrain, First Year Policy
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36779.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2023-11-09
2023-11-16
FUNC GROUP:
FUNC DESC:
4632
Electrical rear axis drive
Page 1 of 2
DESCRIPTION:
A new ERAD/IEM assembly and HLCM have been launched for model year 2024.
Please do not perform any repairs on the ERAD/IEM or HLCM units before contacting Polestar
technical support. Polestar technical support will then consult the Central Quality Organization
regarding any potential repairs.
Note: ERAD/IEM and HLCM units should not be opened or replaced without instruction from technical
support.
ERAD = Electric Rear Axle Drive
IEM = Inverter Electric Module
HLCM = High to Low Converter Module
CSC Customer Symptom Codes
Code
Description
ZZ
Power transmission/Component power transmission wrong installation/missing
53
Driving, Twin Engine/Propulsion using electric motor not possible
AJ
Driving/Poor performance/lacks power
AK
Driving/Hesitates/surges/Unsure when/at all times
7G
Text window and warning symbol/Yellow symbol and text message
IV
Text window and warning symbol/Text message
8M
Warning lights and chimes/Other warning/chime problems
DL
Warning lights and chimes/Malfunction Indicator Light ("Check engine" light) indication/no indication
C4
Complete vehicle/Unusual noise/While driving
8N
Driving/Unusual noise/Unsure when/at all times
Produced and printed in the USA and available as an electronic document.
© Polestar 2023
Technical Journal 36779.1.0
Code
Description
F2
Driving/Unusual noise/During acceleration
D2
Front/rear axle/Unusual noise
W2
Front/rear axle/Vibration/shake
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
534
FD
E400V26
534
FE
E400V20
Sales Body
Gear
Chassis range
Struc Week
Range
2024-9999
-
202319-999952
2024-9999
-
202317-999952
Steer Model Year
Plant
SERVICE:
Please follow the information below in “Vehicle Report.”
Warranty claim info:
Claim requests may be rejected unless a vehicle report is created.
Note that the TJ number must be stated in the repair order text.
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if ERAD/IEM or HLCM failure is suspected.
Describe the customer’s symptoms and your observations carefully.
Use the concern area “Vehicle Report Polestar” and sub-concern area “Support needed Polestar.”
Use function group 4632.
Page 2 of 2
2023-11-16
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TSB/Document ID: 36779.1.0
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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