NHTSA ID Number: 10245136
Manufacturer Communication Number: FM29-Oct23-01
TSB/Document Date: 2023-11-08
Summary
Communication to vehicle owners via email about available software updates including enhancements to OTA update process, California Mode, state of charge calculations, powertrain, 12V battery consumption, climate control, vehicle responsiveness, brake pedal feel, and others.
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TSB/Document ID: FM29-Oct23-01
Replacement Service Bulletin Number:
MFR Communication Date: 2023-10-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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Software Update Email — 10/23/23
w Reade brome
New Fisker
Ocean Software Update
Available Now
(Order Number:
Hello
“Thnk you for being a volved Ficker customer!
We ote exctedtoletyouknow thot asenles of OTA (overshe-ai) eotwore updates
le roling out for your vehicle storing os soon estoday and wl continue
throughoua the course of your ownership. The fecruxes are being led outin
bbotches When on OTAIs scheduled for your vehicle you wilrecetve anctfication
‘onthe Central Touchecreento acceptor dtemies the update,
Releace notes forthe curent OTA ore avosicble here inthe fture, elecce notes wal
[be ovatlable nthe Sofwore tab inthe Central Touchscreen Semings.
"New OTA updates wil require youto inate the inctllanon using your vehice's
(Centra Touchscreen.
Here's how to nstll your softwore update:
‘Step t Prepare your Fisker Ocean
+ Eneure your vehicle eine locaton where Rrecenes ctable celiphene
reception — nctrelying on WiFL
+ Venty vehicle's high votoge bomery levelis over 20%
‘+ Confimthe vehicle le not being charged.
‘Step 2 Downlood/install the Software
+ Unlock the car and press the broke pedal to acnvote your Cena
Touchscreen
‘+ Onthe Centro Touchscreen heastto the Senings buton (the gear icon) ond
thenchck Software
+ Youwilloee Inctall/ Diemies butone oppear. To proceed wahthe insralaion,
‘kek the inetoll Now burton below
+ Youwillnow see instollotion instructions (a 30-minute instalation screen). At
poi, rollup ollthe windows ond ext the vehicle Any adertonal
poscengers must alco ext. Donotieave ony children or pete incidethe
vehicle
+ Clooe andlockall doors,
+ Aer 5 minutes, unlock ond press the brake pedolto woke up your vehicle,
‘then step out ofthe vehicle ond perform one lock unlock cycle
‘Step 3: Your vehicle has now recetved the OTA update andi ready for use! How do
Tknow nwas successful?
‘= YourCentrol Touchscreen will say thot the updote was successful for 10
minutes.
‘= Weill also monttor your OTA from our end and willcontact your R was not
‘successful
NOTE:
‘+ Ahead of these software updotes. we are sending an additional software
‘component that does not require any action on your part.
1+ The coftwore version and release notes displayed in your Central
‘Touchscreen walnot change. This is abug ond willbe fed no future OTA,
Update. You can access current Release Notes by logging nto your My
Ficker web account,
DONTs
‘+ Donotenter the vehicle and/or tap the brake pedal for 45 minutes after your
Inctollotion hos started interrupting a software instalation could cause your
vehicle to lose proper functionality. Contact a Fisker Rigger ot
‘SuppoNfiskertnc.com or -1-844-FISKERIIf you have any questions or
concems.
‘+ Donotieave objects on your vehicle seats os this may tigger occupancy
sensors and block installation.
youpress the diemiss buton intentionally or by mistake:
+ Youwlneedto complete ocrve cycle to trigger yoursofvare unde
rettcoten,
+ Tocomplete c drive cycle. just shift your vehicle into gear and then ploce
bockin Pork (P).
+ Follow the inctructions above to accept and complete your software
inezolleton
Troubleshooting:
+ Youmay find that your install progress screen on the Central Touchscreen Is
stuck ot 99% for over £5 minutes. Ifyou encounter this or any lagging error
messages, or other unusual behavior with your Central Touchscreen reset
the infotainment system by prescing ond holding the twoinner steering
wheel buttons untll the Central Touchscreen tums black. Note: Rebooting the
Infotainment system will not sign out of any apps or delete any saved
Information
Release Notes - Current Update:
‘+ Shortertume for mutuple OTA updates
‘+ California Mode consistent performance using the opp
‘= Enhonced accuracy of state of charge (SOC) calculations
‘+ Powertrain robustness improvements
‘= Other bug fixes and performance enhancements
Examples of Future OTA Updates:
+ New My Ficker opp fectures including App os Key and remote climate
controls
+ Central Touchscreen enhancements including custom profiles, Bivetooth
Cconnectity. real-time SolorSky energy graphics. trip congumption dota, and,
more.
+ Power consumpxion optimization
+ One-pedalarving
+ Anew PowerSaving Made to improve bamery consumption ond range
‘Updating your Fisker Ocean with the latest software isthe best wayto keep your
vehicle performing ot ts peak. OTA (over-the-oir) eofwore updates provide you
wh new and updated fectures for your Fisker Ocean if youhave any issues.
Instolng your softwore, please contact a Fisker Rodgver for assistance.
Tam Ocean One
Wheels: 20°F7 AeroStecth
Color: Big Sur Blue Mane
Interior: Black Abyss.
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