NHTSA ID Number: 10244896
Manufacturer Communication Number: EEA-23R
TSB/Document Date: 2023-11-06
Summary
This Product Enhancement Program announces the availability of a new reprogramming file package for the EV, EV Battery, Motor Generator, Rear Motor Generator, Plug-in Control, Air Conditioner, Combination Meter control modules.
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2023 Subaru
of America, Inc. All rights reserved.
PRODUCT ENHANCEMENT PROGRAM
APPLICABILITY:
2023MY Solterra
NUMBER: EEA-23R
SUBJECT:
2.5 Product Enhancement Reprogramming
File Availability
DATE: 10/02/23
REVISED: 10/26/23
INTRODUCTION:
This Product Enhancement Program announces the availability of a new reprogramming file package
for the EV, EV Battery, Motor Generator, Rear Motor Generator, Plug-in Control, Air Conditioner,
Combination Meter control modules. This software update package has been developed to:
•
Enhance DC Fast-charging performance, reducing DC charging time.
•
Enhance the displayed driving range accuracy.
•
Display the State-of-Charge (SOC) during driving and when charging.
Customers may authorize or decline the reprogramming. If authorized, perform the reprogramming
procedures outlined below to the applicable vehicles.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: EEA-23R; Revised: 10/26/23
Page 1 of 33
CUW FILE INFORMATION:
Current
Calibration ID
System
EV-ECU
Motor Generator
MG-F-ECU
Rear Motor Generator
MG-R-ECU
Plug-in Control
PWC-ECU
A/C-ECU
Meter-ECU
NEW
Calibration ID
8A2524230200
SOP
8A2524219100
Parts
8A2524230300
SU#1
8A2524230300
R/C
8A2524219200
Parts
8A2814202200
SOP
8A2814208100
Parts
898844240000
SU#1
8A2814202300
R/C
8A2814208200
Parts
8A2914201200
SOP
8A2914204100
Parts
898844241000
SU#1
8A2914201300
R/C
8A2914204200
Parts
8989F4210100
SOP
8989F4210200
SU#1
892634212000
SOP
892634218000
SU#1
892634218000
R/C
892634233000
R/C
8865F4213002
8A2524230400
SU#2.5
898844240000
SU#1
No Change
-
898844241000
SU#1
No Change
-
8989F4210300
SU#2.5
892634233100
SU#2.5
SOP
8865F4213100
SU#1
8865F4213100
SU#1
No Change
-
8865F4213100
R/C
No Change
-
8380042V410F
SOP
8380042V4110
R/C
8380042V4111
R/C
8380042V4113
SU#2.5
8380042V4112
R/C
Continued...
Bulletin Number: EEA-23R; Revised: 10/26/23
Page 2 of 33
COMPONENT CONFIGURATION:
A
PWC ECU
(ELECTRIC CONVERTER UNIT ASSEMBLY)
B
MG ECU
(FR E-AXLE ASSEMBLY)
C
BAT ECU
(EV SUPPLY BATTERY ASSEMBLY)
D
MG ECU
(RR E-AXLE ASSEMBLY)
E
METER ECU
(COMBINATION METER ASSEMBLY)
F
G
A/C ECU
(AIR CONDITIONING AMPLIFIER ASSEMBLY)
Continued...
Bulletin Number: EEA-23R; Revised: 10/26/23
Page 3 of 33
SERVICE PROCEDURE FLOWCHART:
Continued...
Bulletin Number: EEA-23R; Revised: 10/26/23
Page 4 of 33
SERVICE PROCEDURE INFORMATION:
STEP 1: Turn off vehicle electrical systems to reduce electrical load.
•
Turn off all electrical accessories (i.e., climate control, audio-navigation system, etc.).
•
Set headlight switch to DRL OFF position.
•
Set windshield wiper switch to OFF position.
•
Set driver easy exit seat slide function to OFF position.
•
Confirm all exterior lighting systems are off.
•
Turn off interior lighting systems (confirm that no light comes on even if a door is
opened)
•
Disable the seat belt warning system (this can be turned off via the buckle switch).
•
Turn off the seat heaters and/or ventilation system (only for the vehicle to which it is
equipped).
•
Disable the rain sensing function (only for the vehicle to which it is equipped).
•
Confirm the rear defogger system is off.
•
Confirm the steering wheel heater is off (only for the vehicle to which it is equipped).
•
Disable any additional/aftermarket accessories (security system, etc.).
STEP 2: 12 Volt auxiliary batter power supply.
A. Inspect vehicle 12 Volt auxiliary battery. Confirm the battery is in good condition.
Connect and turn on the power supply.
B. Push the power switch
without pressing brake pedal (Power-ON), wait for 1 minute,
then check if battery voltage is at least 12.0 Volts. If the battery is below 12.0 Volts,
charge the battery before performing reprogramming. Subaru of America, Inc. (SOA)
highly recommends utilizing the Subaru Midtronics DCA8000 Dynamic Diagnostic
Charging System to the vehicle in the Power Supply Mode feature anytime a vehicle
control module is being reprogrammed. Once the Midtronics charger is connected to the
vehicle, if the battery is fully charged, it will take less than three (3) minutes to boot-up
the charger, select the Power Supply Mode, and have the battery voltage stabilized and
ready for reprogramming.
Continued...
Bulletin Number: EEA-23R; Revised: 10/26/23
Page 5 of 33
BATTERY CHARGER NOTES:
•
For instructions on using the Power Supply Mode, reference the applicable User Manual for
the Midtronics DCA-8000 Dynamic Diagnostic Charging on STIS.
•
Select the correct battery type (Enhanced Flooded, Flooded, Gel, AGM or AGM Spiral).
•
Input the CCA which matches the vehicle’s battery.
•
If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 Volts.
•
DO NOT connect the GTS+ until the Power Supply mode function has completed its battery
test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on the
display.
•
Once Power Supply Mode reaches a steady 13.5 Volts, connect the GTS+ to the OBD
connector and proceed with initiating the normal reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage
rises beyond 14 Volts while programming is in process, the procedure will abort. This can
indicate a need to test or charge the vehicle battery before any further attempt at programming
is made.
•
ALWAYS set the power supply voltage to 13.5 Volts when using Power Supply Mode.
NEVER turn the ignition switch on when charging at voltages 15 Volts or higher.
•
Control module failures resulting from battery discharge during reprogramming are not a
matter for warranty. Should any DTCs reset after the reprogramming update is performed,
diagnose per the procedure outlined in the applicable Service Manual.
Continued...
Bulletin Number: EEA-23R; Revised: 10/26/23
Page 6 of 33
REMINDER: If the DCA-8000 indicates the vehicle’s battery must be charged, charge the battery
fully before proceeding to reprogram the vehicle while using the Power Supply Mode.
STEP 3: Stabilize the power supply to Global TechStream Plus (GTS+).
A. ALWAYS connect the GTS+ laptop to an external AC power supply.
B. Turn off the screen saver and power saving mode of the laptop for continuous power
supply to the HDD/SSD.
CAUTIONS:
•
If the screen saver or power saving mode starts while reprogramming, the communication
may be disconnected, resulting in the damage of the ECU.
•
The ECU may be damaged if the battery voltage of the laptop drops while reprogramming.
•
DO NOT block the ventilation opening for the
fan of the laptop. If the ventilation opening for
the fan is blocked, the laptop may overheat,
causing the laptop to stop and may damage the
ECU as a result.
STEP 4: Secure the connection the of cables.
Confirm the power switch
is in the OFF position and connect the laptop to the vehicle.
Continued...
Bulletin Number: EEA-23R; Revised: 10/26/23
Page 7 of 33
STEP 5: Starting the GTS+ application.
A. Click the GTS+ icon to start the GTS+ application.
B. SSM will automatically close and the GTS+ browser will open. Set the GTS+ application
region to “United States” and set the lower box to “USA” then click the Server Login link.
NOTE: In some instances, a user may have logged in previously. In these cases, if the PC has not
been restarted, the screen below may appear when clicking on the GTS+ icon (Step 5-A). This is
normal operation. Click the “GuestUser” link to directly login to GTS+.
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TSB/Document ID: EEA-23R
Replacement Service Bulletin Number:
MFR Communication Date: 2023-10-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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