Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

October 26, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 23B42
Certain 2023 Model Year Explorer, Bronco, Ranger
Vehicles Equipped with 2.3L Gas Engine
Engine Long Block Replacement

PROGRAM TERMS
This program will be in effect through October 31, 2026. There is no mileage limit for this program.
URGENCY / EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of October 31, 2026, to encourage
dealers and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists name and address to contact customers with
affected vehicles. This will help minimize the number of vehicles that may experience engine coolant
leaks or engine failure, which may require towing. FSA VIN Lists are expected to be available on
October 26, 2023.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Ranger

2023

Michigan

March 27, 2023 through April 19, 2023

Bronco

2023

Michigan

April 3, 2023 through May 18, 2023

Explorer

2023

Chicago

April 3, 2023 through April 29, 2023

U.S. population of affected vehicles: 131. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS PROGRAM
In the affected vehicles, a damaged tool used during the engine block casting process may lead to the
formation of a crack in the right side of the engine block assembly that can result in a coolant leak.
Customers may experience a progressive series of symptoms, including a low coolant pressure,
which could lead to a coolant leak that would be visible beneath the vehicle and finally may result in
an illuminated Service Engine Soon Indicator for an engine overheat condition.
SERVICE ACTION
Dealers are to replace the engine long block (Base Part # 6006) assembly. This service must be
performed on all affected vehicles at no charge to the vehicle owner.

 Copyright 2023 Ford Motor Company

OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 13, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Vehicle Pickup and Delivery Record
• Owner Notification
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 3
Customer Satisfaction Program 23B42
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on October 26, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 26,
2023. Owner names and addresses will be available on December 1, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
•
•

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 3 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 3 rental day(s) is required from
the SSSC via the SSSC Web Contact Site.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 3
Customer Satisfaction Program 23B42
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
ALTERNATIVE TRANSPORTATION
If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental
reimbursement allowance can be used for alternative transportation. Alternative transportation is
approved for $100 per day for both Ford and Lincoln customers. The dollar-per-day allowance can be
cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24).
• Alternative transportation reimbursement can be claimed for both short-term and long-term
scenarios.
• Any amount more than the cost-per-day limits will be the customer’s responsibility.
• The customer will need to pay upfront and provide proof of payment to the dealer.
• Dealers will then need to submit for reimbursement following the Rental Vehicle
Reimbursement Process and then refund the customer.
Examples of alternative transportation:
• Taxi
• Public Transportation - Subway, Train, or Bus
• Rideshare alternatives (Uber, Lyft, etc.)
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles with powertrain warranty coverage, no SSSC approval is required, although
related damage must be on a separate repair line with the “Related Damage” radio button
checked.
o Ford vehicles – 5 years or 60,000 miles
• For vehicles outside powertrain warranty coverage, submit an Approval Request to the SSSC
Web Contact Site before completing the repair.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 23B42
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23B42
 Customer Concern Code (CCC): D50 – Other engine troubles
 Condition Code (CC): 42 – Does not operate properly
 Causal Part Number: 6006, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
•

Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

•

Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.

•

Parts Handling Allowance: A parts handling allowance is being provided, unless otherwise
notified by the Company or as provided by state law, in addition to the dealer cost of the long
block assembly. To claim the allowance, enter $600.00 as HANDLG in the Misc. Expense area
of the claim form.

•

Provision for Locally Obtained Supplies: Includes TA-26, ZC-30-A, ZC-31-B, ZC-20, PM-4A, PM-4-B, TA-39, CU7Z-19B508-A, XO-5W30-Q1SP or XO-5W30-Q1FS, TA-357, VC-3-B,
XL-5-A, Submit on the same line as the repair. Additional parts totaling more than $350.00
requires prior approval from the SSSC.
o Program Code: 23B42
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $350.00

•

Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.
 Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order
documentation.

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 23B42
LABOR ALLOWANCES
Description

Labor
Operation

Labor Time

Ranger 2.3L - 4X2 (2WD) – Replace Engine Long Block.
(Includes time to transfer parts to new engine long block) and
(If Equipped, Time to replace/transfer Engine Oil Cooler)

MT23B42B

Up to 16.8
Hours

Ranger 2.3L - 4X4 (AWD/4WD) –
Replace Engine Long Block.
(Includes time to transfer parts to new engine long block) and
(If Equipped, time to replace/transfer Engine Oil Cooler)

MT23B42C

Up to 17.5
Hours

Bronco 2.3L - 4X4 (AWD/4WD) - With Automatic
Transmission - Replace Engine Long Block.
(Includes time to transfer parts to new engine long block) and
(If Equipped, time to replace/transfer Engine Oil Cooler)

MT23B42D

Up to 14.9
Hours

Bronco 2.3L - 4X4 (AWD/4WD) - With Manual Transmission –
WITH-OUT Stabilizer Bar Disconnect.
Replace Engine Long Block.
(Includes time to transfer parts to new engine long block) and
(If Equipped, time to replace/transfer Engine Oil Cooler)

MT23B42E

Up to 13.8
Hours

Bronco 2.3L - 4X4 (AWD/4WD) - With Manual Transmission,
WITH Stabilizer Bar Disconnect.
Replace Engine Long Block.
(Includes time to transfer parts to new engine long block) and
(If Equipped, time to replace/transfer Engine Oil Cooler)
(If Equipped, time for Front Stabilizer Bar Disconnect)
(If Equipped, time for Front Bumper Bar removal and installation)

MT23B42F

Up to 14.2
Hours

Explorer 2.3L - 4X2 (2WD) – Replace Engine Long Block.
(Includes time to transfer parts to new engine long block) and
(If Equipped, time to replace/transfer Engine Oil Cooler)

MT23B42G

Up to 16.1
Hours

Explorer 2.3L - 4X4 (AWD/4WD) – Replace Engine Long Block.
(Includes time to transfer parts to new engine long block) and
(If Equipped, time to replace/transfer Engine Oil Cooler)

MT23B42H

Up to 17.6
Hours

23B42PP

0.5 Hours

Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 23B42
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

Order
Quantity

Claim
Quantity

KB3Z-6006-*

2.3L Ranger Long Block Engine Assembly 4X2 (2WD) or 4X4 (AWD/4WD)

1

1

MB3Z-6006-*

2.3L Bronco Long Block Engine Assembly 4X4 (AWD/4WD) - With Automatic Transmission
4X4 (AWD/4WD) - With Manual Transmission

1

1