MB5Z-6006-*

2.3L Explorer Long Block Engine Assembly 4X2 (2WD)

1

1

2.3L Explorer Long Block Engine Assembly 4X4 (AWD/4WD)

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1

MB5Z-6006-*

2.3L Engine Oil Cooler – All 2.3L Applications
*- 6A642 - *
(If equipped and If required during the repair) –
If Needed
1 Required
NOTE: To select the correct Long Block Engine Assembly (6006), enter the vehicle identification
number (VIN), in Professional Technician System (PTS), refer to the correct Workshop Manual
(WSM) Section 303-01 for service procedures and parts catalog for 2.3L engine long block
replacement.
NOTE: For additional required miscellaneous parts or One-Time-Use Parts needed when replacing
the 2.3L Long Block Engine assembly (Base Part # (*-6006-*), such as One-Time-Use parts, gaskets,
fasteners, coolers, seals, fluids, etc. enter the vehicle identification number (VIN) in Professional
Technician System (PTS). Refer to the Workshop Manual Tab, Select Workshop Manual (WSM)
Section 303-01 for engine disassembly section, follow the workshop manual procedures,
and (Click on the Shopping Cart Icon) use the One-Time-Use parts, tools, and Materials List to
service the Long-Block engine assembly.
NOTE: Order your parts requirements through normal order processing channels. To guarantee the
shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
HANDLING ALLOWANCE
An allowance of $600.00 per repair is being provided unless otherwise notified by the Company or as
provided by state law, in addition to the dealer cost of the (*-6006-*) long block assembly.

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 23B42
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
•

 Copyright 2023 Ford Motor Company

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 23B42

November 2023

Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?

What is the effect?

Service Engine Soon

On your vehicle, a damaged tool used during the engine block casting
process may lead to the formation of a crack in the right side of the block
assembly.
A crack in the right side of the engine block assembly can result in a coolant
leak. Customers may experience a progressive series of symptoms,
including low coolant pressure, coolant leak that would be visible beneath
the vehicle, and finally may result in an illuminated Service Engine Soon
Indicator (icon shown on the left) for an engine overheat condition.

What will Ford and
your dealer do?

In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace the engine long block free of charge (parts and labor)
under the terms of this program.
This Customer Satisfaction Program will be in effect until October 31, 2026
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is approximately 3 days. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool before performing this repair.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 23B42. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.

 Copyright 2023 Ford Motor Company

What should you do?
(Continued)

Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Do you need a rental
vehicle?

Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.

Ford Customer Service Division

 Copyright 2023 Ford Motor Company

Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Customer Satisfaction Program 23B42

VEHICLE PICK-UP AND DELIVERY RECORD
VIN ____________________________ received (check one):
☐ Pick-up and/or delivery service
As outlined below for the 23B42 Field Service Action program.
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

Mobile Service Repair Assessment
Page 1 of 2
Customer Satisfaction Program 23B42
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

Mobile Service Repair Assessment
Page 2 of 2
Customer Satisfaction Program 23B42
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 23B42

CERTAIN 2023 MODEL YEAR EXPLORER, RANGER, AND BRONCO VEHICLES
EQUIPPED WITH A 2.3L GAS ENGINE — ENGINE LONG BLOCK REPLACEMENT
SERVICE PROCEDURE
NOTICE: During engine repair procedures, cleanliness is extremely important. Any foreign
material, including any material created while cleaning gasket surfaces, that enters the
oil passages, coolant passages or the oil pan, can cause engine failure.
1. Remove the 2.3L Long Block engine assembly (Base Part # 6006).
For Ranger Vehicles follow Workshop Manual (WSM) procedures in Section 303-01.
For Explorer and Bronco Vehicles follow WSM procedures in Section 303-01A.
2. Install the new 2.3L Long Block engine assembly (Base Part # 6006).
For Ranger Vehicles follow WSM procedures in Section 303-01.
For Explorer and Bronco Vehicles follow WSM procedures in Section 303-01A.
NOTE: For additional required miscellaneous parts needed when replacing the Long Block Engine
assembly (Base Part # (*-6006-*), such as gaskets, fasteners, coolers, seals, fluids, etc..
Enter the vehicle identification number (VIN), in Professional Technician System (PTS), refer to
the correct Workshop Manual (WSM) Section 303-01 for service procedures and parts catalog
for 2.3L Long Block Engine Replacement.
NOTE: For additional required miscellaneous parts or One-Time-Use Parts needed when replacing the
2.3L Long Block Engine assembly (Base Part # (*-6006-*), such as One-Time-Use parts, gaskets,
fasteners, coolers, seals, fluids, etc.. Enter the vehicle identification number (VIN) in Professional
Technician System (PTS). Refer to the Workshop Manual Tab, Select Workshop Manual (WSM)
Section 303-01 for engine disassembly section, follow the workshop manual procedures,
and (Click on the Shopping Cart Icon) use the One-Time-Use parts, tools, and Materials List to
service the Long-Block engine assembly. See Figure 1.

2342A

FIGURE 1

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 23B42

NOTE: Transfer components as necessary. These components include and are not limited to: Intake
Manifold, Exhaust, Fuel system, wiring harness, engine sensors, rear engine components,
Front Engine Accessory Components (F.E.A.D) and IF equipped, replace the engine oil cooler.
Refer to the WSM for the individual component procedures.
3. Lower the vehicle. Clear any Diagnostic Trouble Codes (DTCs), and road test the vehicle per WSM
instructions in the Engine Installation Section.
For Ranger Vehicles follow WSM procedures in Section 303-01.
For Explorer and Bronco Vehicles follow WSM procedures in Section 303-01A.
The repair is complete.

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023