own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll-free at
1-866-906-9811. Representatives are available 24 hours a day.

Thank you for your attention to this important matter.
Ford Customer Service Division

 Copyright 2023 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 7
CUSTOMER SATISFACTION PROGRAM 23B24

CERTAIN 2022 SUPER DUTY AND 2023 F-SERIES MODELS WITH TAILGATE
STEP — INSPECTION OF TAILGATE STEP HANDLE AND REPLACEMENT
INSPECTION PROCEDURE
1. Open the tailgate.
2. Push the tailgate step release button and open the tailgate step. See Figure 1.

23045L

FIGURE 1
3. Fully lift up and lock the tailgate step assist handle into the upright position. See Figure 2.
4. Look for the tailgate step assist handle lot code number, located on the left lower, inboard side of the
tailgate step assist handle as shown in Figure 2.
5. The lot code is to be read from bottom up with the tailgate step assist handle in the upright position.
Refer to Figures 2 and 3.
• Is the lot code number a 04 through 12? See Figures 2 and 3.

Yes - FAIL - The tailgate step assist handle must be replaced. Proceed to the SERVICE

PROCEDURE on Page 3.

No - PASS - Close the tailgate step and tailgate assembly. No further action is required.
STUD FOR
MISSING NUT
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MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023

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TECHNICAL INSTRUCTIONS
PAGE 2 OF 7
CUSTOMER SATISFACTION PROGRAM 23B24

NOTE: Read the lot code from the bottom to top as shown in Figure 3.

**LOT CODE LOCATION**
LOCATED ON THE LEFT LOWER INBOARD
SIDE OF THE STEP HANDLE JUST
ABOVE THE YELLOW TAILGATE RELEASE

23045M

FIGURE 2

NOTE: Read the lot code from the bottom to top as shown in Figure 3.

PASS

FAIL

THIS LOT CODE READS 66
AND PASSES THE INSPECTION

THIS LOT CODE READS 10
AND FAILS THE INSPECTION

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23045N

FIGURE 3

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CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023

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TECHNICAL INSTRUCTIONS
PAGE 3 OF 7
CUSTOMER SATISFACTION PROGRAM 23B24

SERVICE PROCEDURE
Removal
1. Remove the screws. See Figure 4.

x4

23045C

FIGURE 4
2. Remove the cover plate overmold. See Figure 5.
NOTE: Note the position of the components before removal.

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23045D
PLACE
COPY HERE

FIGURE 5
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023

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TECHNICAL INSTRUCTIONS
PAGE 4 OF 7
CUSTOMER SATISFACTION PROGRAM 23B24

3. Slide out cover spring plate. See Figure 6.

23045E

FIGURE 6
4. Pull out and remove the tailgate step assist handle assembly. See Figure 7.
NOTE: Note the position of the components before removal.
NOTE: Make sure that the slider insert is removed with the tailgate step assist handle assembly.

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23045F

FIGURE 7
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023

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TECHNICAL INSTRUCTIONS
PAGE 5 OF 7
CUSTOMER SATISFACTION PROGRAM 23B24

Installation
5. Place plastic grab handle slider insert into the nest of the grab handle sub assembly slider and slide the
grab handle into the step bracket. See Figure 8.

23045G

FIGURE 8

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CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023

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TECHNICAL INSTRUCTIONS
PAGE 6 OF 7
CUSTOMER SATISFACTION PROGRAM 23B24

6. Install the cover plate spring and cover plate overmold. See Figure 9.
a. Orient the cover plate spring leaf facing the same direction as the two legs of the cover plate
overmold.
b. Holding the cover plate spring and cover plate overmold together, align the bolt holes.
c. Place both parts against the step bracket and install the two upper screws.

• Torque: 71 lb.in (8 Nm).

c
2
3

a
2
1

x2
2
b

23045H

FIGURE 9

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STUD FOR
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STUD FOR
MISSING NUT
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023

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TECHNICAL INSTRUCTIONS
PAGE 7 OF 7
CUSTOMER SATISFACTION PROGRAM 23B24

7. Install the two lower screws. See Figure 10.

• Torque: 71 lb.in (8 Nm).

x2

23045I

FIGURE 10
8. Close the tailgate step and tailgate assembly. Recall complete.

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MISSING NUT
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IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that
are
MISSING
NUT

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped
PLACE in
COPY HERE

accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts PLACE
Retention,
HERE
COPY

Return, & Scrapping section of the FSA dealer bulletin for further information.
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023

Mobile Service Repair Assessment
Page 1 of 2
Customer Satisfaction Program 23B24
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

Mobile Service Repair Assessment
Page 2 of 2
Customer Satisfaction Program 23B24
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Customer Satisfaction Program 23B24
Certain 2022 Super Duty and 2023 F-Series Models with Tailgate Step
Inspection of Tailgate Step Handle and Replacement

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair

☐ Pick-up and/or delivery service

As outlined below for the 23B24 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date