Technical product information
Convertible hood cannot close - Header trim flap eyelet broken
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

2060120/7
EH
Released for publishing
03-Oct-2023

New customer code
Object of complaint
Complaint type Position
roof systems, special installations -> convertible roof, folding roof operation functionality

Vehicle data
New Continental GTC
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

3S4*
3S4*
3S4*
3S4*
3S4*
3S4*

E
E
E
E
E
E

2019
2020
2021
2022
2023
2024

Documents
Document name
master.xml
headertrim.pdf

INTERNAL

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Technical product information
Convertible hood cannot close - Header trim flap eyelet broken

Transaction No.: 2060120/7
Release date: 03-Oct-2023

Customer statement / workshop findings
Convertible hood cannot close/latch due to a broken eyelet. The eyelet is part of the trim flap assembly (Figure 1)

Figure 1
TIP: In the event the hood is required to be closed prior to conducting the repair within this TPI, the operative should follow the manual assist
procedure to allow the hood to fully close and latch as per the video located within the Bentley Hub reference TPI 2060120/IMPORTANT: Great care must be taken when conducting the manual assist procedure

Technical background
Before conducting the instructions within this TPI, the operative must check and confirm that EC06 (SC21/24) is VIN
applicable.
In the event that EC06 (SC21/24) is VIN applicable the operative must conduct the Service Campaign to completion
NOTE: In the event that EC06 (SC21/24) is not VIN applicable the operative must follow the instructions within this TPI (2060120/-) once
complete the operative must raise a Technical DISS query stating the following:
•

EC06 (SC21/24) was VIN applicable and was conducted to completion

Or
•

EC06 (SC21/24) was not VIN applicable however the instructions within this TPI (2060120/-) were successfully conducted to completion

A kit of parts to replace the right and left hand trim flaps is now available (Figure 2)

NOTE: The trim flaps should be replaced in pairs

INTERNAL

Figure 2

Production change
-

Measure
CAUTION: The Operative MUST ensure that all interior/exterior trim assemblies are suitably protected. Warranty payments will not be considered
under any circumstances for any damage
1) Replace the right and left hand trim flaps - Rep.Gr 61
In the event the header trim panel procedure is not visible for the applicable VIN please refer to the attached instruction
document (PDF)

Warranty accounting instructions
Header trim removed and refitted
Warranty type
110 or 910
Damage service number 61 21
Damage code
00 10
Labour
Labour Operation Code 61 21 19 01
Time
30 Time units
Right and left hand Flap assemblies replaced
Labour
Labour Operation Code 61 92 56 50
Time
20 TU

Parts information
Refer to the ETKA parts catalogue

INTERNAL

General Information
The header trim panel must be removed in order to remove the
header trim panel flaps.
Special tools and workshop equipment required
♦

None

Torque tightening values
Unless otherwise shown, standard torque values apply. ⇒
/BAS/After Sales Publication/Body/00 - Technical data, Materials
Single use items
Within this procedure there are single use items which must be
replaced and not reused. Ensure that new replacements are
available prior to starting this procedure.
Removal
–

Remove the header trim panel. Refer to “Convertible hood
header trim panel - To remove and fit”. ⇒/BAS/After Sales
Publication/Body/61 - Convertible top, Hardtop, Canopy

–

Place the header trim panel onto a protected surface.

–

Remove and dispose of the 2 fixings -arrowed-, (3.5 Nm).

–

Raise the torsion spring leg -1-, and slide the flap assembly
-2- outwards, off the trim panel -3-.

Note
Ensure that the bushing -1- remains in place in the header trim
panel -2-.

–

If replacing the header trim panel flap assembly and re-using
the torsion spring, remove the torsion spring -1- by sliding it
off the shaft -2-.

Installation
Installation is the reverse of removal procedure, noting the
following:
–

If it has been removed, refit the torsion spring to the shaft,
ensuring that the leg -1- locates fully in the hole -2-.

–

Pull the torsion spring leg -1- upwards slightly, check that the
bushing -3- is in place, and insert the shaft -4- into the
bushing.

–

Gently release the torsion spring leg so that it sits on the “rib”
-2- of the header trim panel.
Note

Ensure that both torsion spring legs are correctly located.
–

Place the 2 washers -arrowed-, into position between the

header trim panel flap assembly -1- and the header trim
panel -2-, and using 2 new fixings, loosely assemble the flap
assembly to the header trim panel.

Note
Do not tighten the fixings at this point.
–

Align the flap assembly to the header trim panel, ensuring
that the edges -1- of the two panels align, and that the gap
-arrowed- between the two panels is 2.5mm (+0.5/-1.5) and
consistent along the whole length .

______________________________________________________
Caution
Misalignment of the panels can cause damage to both the
header trim panel and the header trim panel flap assembly.
______________________________________________________
–

Torque tighten the fixings -arrowed-.

–

Open and close the convertible roof, and check that the gap
between the header trim panel flap assembly and the header
trim panel are within the tolerance specified above. Adjust if
necessary.