NHTSA ID Number: 10244685
Manufacturer Communication Number: 2059612.5
TSB/Document Date: 2023-11-06
Summary
Bentayga Hybrid
and New Flying Spur Hybrid - Home Charging Unit PIN code Customer Statement: -Bentley Home Charging Unit Unable to recollect Personal Identification Number (PIN). Unable to charge High Voltage Battery with Bentley Home Charging Unit.
Technical product information
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date
Bentayga Hybrid and New Flying Spur Hybrid - Home Charging Unit PIN code
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),United Arab Emirates
E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest
America (6E05)
Bentley
2059612/5
EH
Released for publishing
03-Oct-2023
New customer code
Object of complaint
electrical power, electric system, data transfer -> battery management -> charging highvoltage battery
electrical power, electric system, data transfer -> battery management -> charging highvoltage battery
Vehicle data
Bentayga Hybrid
Sales types
Type
MY
Brand Designation Engine code Gearbox code Final drive code
4V14F9
4V14F9
4V14F9
4V14F9
4V14F9
2020
2021
2022
2023
2024
E
E
E
E
E
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
New Flying Spur Hybrid
Sales types
Type
ZG23GB
ZG23GB
ZG23GB
ZG25GB
ZG25GB
MY
2022
2023
2024
2023
2024
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
INTERNAL
Complaint type
functionality -> defective function
sequence
functionality -> without function / defect
Position
Technical product information
Bentayga Hybrid and New Flying Spur Hybrid - Home Charging Unit PIN code
Transaction No.: 2059612/5
Release date: 03-Oct-2023
Customer statement / workshop findings
Bentley Home Charging Unit – Unable to recollect Personal Identification Number (PIN).
Unable to charge High Voltage Battery with Bentley Home Charging Unit.
Technical background
The Bentley Home Charging Unit can be protected from unauthorised use by creating a four-digit PIN. If the PIN authorisation function is
activated it has to be entered in the Home Charging Unit before it is used to charge the High Voltage Battery.
If a Customer forgets the assigned PIN it will not be possible to unlock the Bentley Home Charging Unit. Follow the steps within the “Measure”
section to reset the PIN.
Note: - New Home Charging Units are supplied with PIN authorisation de-activated.
Production change
Not applicable.
Measure
If the Bentley Home Charging Unit PIN is forgotten the user manual suggests the Customer contact an authorised Bentley Retailer to enable PIN
reset. Currently the PIN reset system is not available to Bentley Retailers, although a service solution is in progress.
Should a Customer request PIN reset, please advise that a Personal Unlock Key (PUK) is included within the letter originally supplied with the
Bentley Home Charging Unit. If the Customer enters the PUK into the Bentley Home Charging Unit a new PIN may be set.
Note:- To enable the PUK input screen on the Bentley Home Charging Unit an incorrect PIN should be entered ten times.
If the original letter and PUK are not available, raise a DISS query, include the serial number of the Customers Bentley Home Charging Unit and
request a PIN reset.
Note:- The Customer should be made aware that using a PIN is only necessary if protection from unauthorised use is
required, new units are supplied with the PIN de-activated. The Bentley Home Charging Unit does not require a PIN entry to
operate providing the protection feature has not been activated.
INTERNAL
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Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API
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TSB/Document ID: 2059612.5
Replacement Service Bulletin Number:
MFR Communication Date: 2023-10-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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