NHTSA ID Number: 10244654
Manufacturer Communication Number: N222371151-11
TSB/Document Date: 2023-11-01
Summary
Customer Satisfaction Program. Final VINs Released Message.
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6702
URGENT - DISTRIBUTE IMMEDIATELY
Date:
November 1, 2023
Subject: UPDATE: N222371151-11 - Customer Satisfaction Program
Heated Steering Wheel Retrofit – Steering Wheel Replacement Only
Final VINs Released
Models: 2022 Buick
Enclave
2022 Cadillac CT4
2022 Cadillac CT5
2022-2023 Cadillac XT4
2022 Cadillac XT5
2022 Cadillac XT6
2022 Chevrolet Blazer
2022 Chevrolet Silverado 1500 LTD
2022 Chevrolet Silverado 2500HD/3500HD
2022 Chevrolet Suburban
2022 Chevrolet Tahoe
2022 Chevrolet Traverse
2022 GMC Acadia
2022 GMC Sierra 1500 Limited
2022 GMC Sierra 2500HD/3500HD
2022 GMC Yukon
2022 GMC Yukon XL
To:
All General Motors Dealers
We are pleased to announce that the remaining Enclave, Traverse, and XT4
VINs have been moved to an Open status. All involved VINs in the heated
steering wheel replacement retrofit are now released.
Part availability is still limited at this time. It is imperative that IVH is verified
prior to performing repairs.
Do NOT place orders until the customer contacts the dealership to
schedule an appointment.
Parts required to complete this recall are to be obtained from General Motors
Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles
listing” before ordering parts. Parts for this Retrofit will be on Order Writing
control initially and all DRO’s (Daily Replenishment Orders) may cancel. Dealers
should place orders CSO (Customer Special Order) and upgrade to SPAC with a
VIN. All orders will be reviewed prior to being filled. All CSO may be
cancelled daily. Only SPAC orders with a valid VIN associated with the
vehicle listing will be released while on the order writing control. Due to
order writing control, orders will not ship as OVN. Please take this into
consideration in shipping if not coming from your Admin PDC.
Important Note: Examples of why orders may cancel: if duplicate VIN was used,
order placed without a SPAC, VINs with a prior order placed. Please work with
your field team if you have concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated November 1, 2023. A list of vehicles in dealer inventory for this added
population is attached to this message.
END OF MESSAGE
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TSB/Document ID: N222371151-11
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STEERING
MFR Component System:
MFR Component Subsystem:
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