b. Press and hold the Audio button.
c. Press the Seek right button three
(3) times.
HINT: A screen similar to the one
in Figure 48 will appear.
d. Select the Next button at the
bottom right side of the screen.

Figure 48

e. On the second page of the menu
screen, press Factory Cold Start
(screen not shown).
f. Select Yes on the confirmation
screen shown in Figure 49.
HINT: Initialization is complete
after the AV Control Unit reboots.

Figure 49

74.

Turn OFF the hazard warning lamps.

75.

Restore the radio presets and clock setting.

76.

Instruct the customer to go into their Bluetooth® phone settings and perform the steps
below.


Delete/erase the car from the phone’s Bluetooth® menu for the current pairing of
the phone and the vehicle.



Re-pair the phone to the vehicle.
o If this is not performed, the phone may no longer connect with the vehicle.

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Install 4
77.

Set the parking brake.

78.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.

79.

Insert the USB drive with the
infotainment update-software into the
vehicle’s USB media port (Figure 50).


Do not remove the USB drive
during the update to the vehicle
until instructed to.
USB Media port

Figure 50

80.

Wait approximately 10-30 seconds for
the screen in Figure 51 to appear, and
then select OK.

Figure 51


If the screen in Figure 52 is shown,
select No.

Figure 52
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Install 4 (continued)
81.

Review the software update
requirements, shown in Figure 53, and
then select Accept to start the
reprogramming.

Figure 53
82.

When the message shown in
Figure 54 is displayed, remove the
USB drive from the USB media port.
Do not remove the USB drive until the
screen in Figure 54 is displayed. If
removed prior to this screen being
displayed, the AV Control Unit may be
damaged.

Figure 54
83.

Turn the ignition OFF.

84.

Open and close the driver door.

85.

Restart the engine.

86.

Allow the system to boot up
completely (approximately 30
seconds).


The Nissan logo will be displayed
during the reboot (Figure 55).

Figure 55
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Install 5
87.

Set the parking brake.

88.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.

89.

Insert the USB drive with infotainment update-software into the vehicle’s USB media
port (Figure 56).


Do not remove the USB drive during the update to the vehicle until instructed to.

Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.

USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”

Figure 56

Figure 57

90. Wait for the update to complete.


Follow the on-screen instructions
while waiting.

HINT: The update lasts 20-30 minutes.

Figure 58

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Install 5 (continued)
91.

Once the update is complete (Figure 59), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.

Figure 59

Steps 92 - 97 must be completed to reinitialize the AV Control Unit. If they are not
completed, the update may become corrupt.
92.

Press and hold the MENU button on the IT Commander (Figure 60) and turn the AV
Control Unit volume knob (Figure 61) left-right-left at the same time.

Figure 61

Figure 60

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Install 5 (continued)

93.

Select Confirmation/Adjustment.

Figure 62

94.

Select Initialize Settings.

Figure 63

95.

Select User Data Initialization.

Figure 64

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Install 5 (continued)
96.

Select Yes.

Figure 65

97.

Select Yes.

Figure 66

98.

Instruct the customer to go into their Bluetooth® phone settings and perform the
actions below.
a. Delete/erase the vehicle from the phone’s Bluetooth® menu.
b. Re-pair the phone.
IMPORTANT: If step 98 is not completed, the phone may not connect with the
vehicle while attempting to pair the phone to the vehicle.

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Download Update-Software from ASIST
IMPORTANT: Before starting, make sure:

99.



The CONSULT PC is connected to the internet.



ASIST has been synchronized (updated) to the current date.

Insert the special tool USB drive into the CONSULT PC.
HINT:
o The special tool USB drive is the only USB drive approved for use with this
procedure.
o The update-software must be the only file on the USB drive.
o The update-software is estimated to take 10-15 minutes to download to the
USB drive.
o The update-software only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.

100. Open ASIST.

101. Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 67

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102. Select the check box next to the infotainment update-software (Figure 68).


Refer to the appropriate vehicle table to determine the correct infotainment
update-software for your vehicle.

103. Use the drop-down menu and select the location of the USB drive that was inserted in
step 99 on page 73.

Version:

Check
box
D:\

XXXXX
Infotainment
update-software

USB drive
location

Drop-down
menu

Figure 68

104. Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 10-15 minutes to download to the
USB drive.

105. Select OK when the message in Figure 69 is displayed.

Figure 69

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106. Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 70

107. Close all ASIST Infotainment Software Update screens.

The Download Update-Software from ASIST procedure is complete, refer to the vehicle
table to determine the correct AV Control Unit Software Install procedure to perform.

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Congratulations, your new software update has added a new feature called
“SXM Smart Favorites”.
Follow these instructions to use your new feature.
Smart Favorites Preset Setup
The Smart Favorites feature allows the user to designate presets, within the SXM1, SXM2
and SXM3 bands, as their Smart Favorites. When any of the Smart Favorite presets are
selected, the current track on that station will play from the beginning of the song.

To program a Smart Favorite preset:
1.

Press the SXM button.

2.

Touch the “Setup” key.

3.

Touch the “Tune Start” key to activate (ON) or deactivate (OFF) Smart Favorites.

4.

Touch the “Add Preset” key to select an available preset.

For additional information regarding preset memory options, please see the Owner’s
Manual for your model and year vehicle.
HINT:


Smart Favorites will start functioning only after the audio unit is turned on for
a few minutes.



Tune Start is supported for music channels only.

Figure A
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Replay Screen
The Replay Screen gives the user the ability to replay, skip, pause or rewind the currently
aired track.
When the “Replay” key is pressed (Figure A), the Replay Screen (Figure B) is prompted.

REPLAY


To replay a track from the beginning, press the



The user can continue to press the
seek button to replay previous songs, but
can only go back as far as the system permits.



The system will warn the user when they cannot skip any further back by displaying
“At the End” in the bottom left corner of the screen.

seek button.

SKIP


To skip a track, press the
track button. “Live” will appear in the bottom left
corner of the screen indicating the difference from play time to live audio.

PAUSE


To pause a track, press the

pause button.

REWIND/ FAST FORWARD


To rewind/ fast forward a track, hold the

or

seek/track button.

Figure B

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CLAIMS INFORMATION
Submit a Primary Part (PO) type line claim using the following claims coding:
CLAIM
IDENTIFIER
CL1

DESCRIPTION

CL2
CL3
CL4

Perform Software Check and Update
the AV Control Unit

OP CODE

SYM

DIA

FRT

QX42AA

0.4

RX4SAA

0.3

RX8MAA

0.3

RX05AA

ZE

32

0.5

CL5

RXB7AA

0.3

CL6

RX5AAA

0.3

CL7

RX0LAA

0.3

HINT: Refer to appropriate model for the Claims Information Identifier Code.

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
March 8, 2023

NTB23-018

March 10, 2023

NTB23-018A

March 21, 2023

NTB23-018B

April 12, 2023

NTB23-018C

August 1, 2023

NTB23-018D

August 16, 2023

NTB23-018E

DESCRIPTION
Original bulletin published
Infotainment Update-Software package numbers
updated on pages 10, 15, 32 and 33
Updated 2023 Altima column on page 5 and
Infotainment Update-Software package numbers
updated on page 13
Changes made to the vehicle tables on pages 5,
8, 15, 17, 29, 30 and 34. Software Version
Update Confirmation procedures removed
Changes made to the vehicle tables on pages 7,
26 and 29
NOTICE statement added to page 3

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