Technical Service Bulletin

48-23-01 - Travel Assist Currently Not Available

Transaction No:

2070207/3

Release date:

8/14/2023

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

Golf R, GTI,
Tiguan, Jetta,
Arteon

2022-2023

All

All

All

All

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2070207/3

8/14/2023

48-23-01

To include an additional
labor operation.

2070207/1

5/4/2023

48-23-01

Original publication.

Customer states:
Various driver assist systems do not work/cannot be switched on. The following messages are shown in
the display:
‒ Travel Assist currently not available.
or
‒ Emergency Assist limited availability.

Technical Background
Hardware-related deviation of the sensor mat (“hands on detection”) in the steering wheel and softwarerelated deviation in the steering wheel touch detection control module -J1158-.
Note:
This bulletin only applies to vehicles with equipment (PR number) 2PD, 2PS, 2PE, 2FM, 2PT, 2FT, 1XT
with one of the following: 6I2 or 6I6.
– 2PD: Multifunction sports steering wheel (leather)
– 2PS: Multifunction sports steering wheel (leather), heated
– 2PE: Multifunction sports steering wheel (leather), with tiptronic
– 2PT: multifunction sports steering wheel (leather), heated with tiptronic
Page 1 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

48-23-01 - Travel Assist Currently Not Available

Transaction No:

2070207/3

Release date:

8/14/2023

– 1XT: multifunction sports steering wheel (leather), heated with tiptronic
– 2FM: Multifunction steering wheel (leather), heated
– 2FT: Multifunction steering wheel (leather), heated with tiptronic
– 6I2: Lane Assist plus Traffic Jam Assist
– 6I6: Lane Assist plus Emergency Assist and Traffic Jam Assist

Production Solution
Not applicable.

Service
Technician findings:
 The customer statement cannot always be reproduced.
In the adaptive cruise control module (diagnosis address 0013) the following event entry is
(sporadically/statically) logged:
 U112300: data bus, received error value
‒ Symptom: 2418
or
In the Gateway module (diagnosis address 0019) one of the following event entries is
(sporadically/statically) logged:
 B17B8F2: control unit for steering wheel touch detection sensor fault
‒ Symptom: 8786912
or
 U133E00: control unit for steering wheel touch detection, no communication
‒ Symptom: 197438
or
One of the following event entries must be logged in the front camera for driver assist systems (diagnosis
address 00A5, sporadic/static):
 U112300: data bus, received error value
‒ Symptom: 1124393
or
 U112300: data bus, received error value
‒ Symptom: 1124477
Page 2 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

48-23-01 - Travel Assist Currently Not Available

Transaction No:

2070207/3

Release date:

8/14/2023

Note:
If the event entries (see under technician findings) include other symptom numbers, this bulletin does not
apply. In this case the costs for the repair cannot be accounted on this technical bulletin.
Note:
When working on the airbag always observe the safety instructions in the repair manual.
Replace the steering wheel, enable operation of the control unit for multi-function steering wheel and the
control unit for steering wheel touch detection.
Procedure:
 Remove the steering wheel according to the repair manual. See Repair Group 48 in Elsa.
 Install the new steering wheel according to the repair manual. See Repair Group 48 in Elsa.
 With Guided Fault Finding, enable the control unit for multi-function steering wheel and the control unit
for steering wheel touch detection.
‒ Under “own test plan”, select the diagnosis address “0019”.
‒ In “test plan” operation mode, select the “LIN participants” function.
‒ In the “test plan” section, select and perform the “control unit for multi-function steering wheel start-up”
function.
‒ In the “test plan” section, select and perform the “control unit for steering wheel touch detection startup” function.

Page 3 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

48-23-01 - Travel Assist Currently Not Available

Transaction No:

2070207/3

Release date:

8/14/2023

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng. Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Golf R, GTI,
Tiguan, Jetta,
Arteon

2022-2023

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)

Service Number:

4810

Damage
Code

HST

Damage Location (Depends
on Service No.)

--

Use applicable when indicated
in Elsa (L/R)

0040

Parts Manufacturer

Golf R, GTI, Arteon

WG8

Jetta, Tiguan

3ME

Labor Operation 3) : Charge battery

27068950 = see Elsa for latest time units

Labor Operation 3) : Replace steering wheel

48105550 = see Elsa for latest time units

Labor Operation 3) : Steering wheel
remove+install

48101950 = see Elsa for latest time units

Labor Operation 3) : Driver airbag unit
remove+install

69581900 = see Elsa for latest time units

Labor Operation 3) : Battery ground strap
loosen+tighten

97850950 = see Elsa for latest time units

Causal Part:

4810****
Diagnostic Time 4)

GFF Time expenditure

01500000 = Actual GFF print out

YES

Page 4 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

48-23-01 - Travel Assist Currently Not Available

Transaction No:

2070207/3

Release date:

8/14/2023

01210002 = 10 TU

Road Test

YES

01210004 = 10 TU
Technical Diagnosis.

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2070207” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
Tool Description

Tool No:

Midtronics Battery Tester/Charger

GRX3000VAS
or
MTRMSP0702 battery maintainer/charger

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and
ODIS Service with: current online updates

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.