nN TO: Dealer Principal, Service Manager, Service NO: D-23-12
MOPAR: ous Parts Manager and Warranty Claims DATE: June 28, 2023
Administrator
SUBJECT: Part Order Restriction Program —
Amplifier — 2022 - 2023 Grand FOR: All U.S. Dealers
Wagoneer/Wagoneer (WS) All U.S. Business Centers
PURPOSE
To announce a Part Order Restriction program for replacing the Amplifier in an effort to
collect, monitor and correct quality issues in a timely and efficient manner. The following
Sales Codes will be restricted:
RC3-—9 Amplified Speakers w/Subwoofer
RCA-— 19 Speakers SRT High Performance Audio
RGE — 18 Speakers Premium Audio System
Models affected:
© 2022 - 2023 Grand Wagoneer/Wagoneer (WS)
TIMING:
July 1, 2023 — September 30, 2023
NOTE: At the end of this Part Order Restriction program, normal Parts Ordering and Service
Information procedures will apply.
ACTION:
When customer input and technician diagnosis suggest an Amplifier defect, drivability or
electronic issue, the dealer must:
e Review the nature of the problem and perform all necessary diagnostics.
e Contact the STAR Center at 1-800-850-7827 or by creating a STAR case and providing
the details of the problem and the diagnostics.
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| NOTE: All parts needed for these repairs will be “order restricted” during the term of
this program. The STAR Center will determine if replacement is necessary based on the
information provided, and if approved, the STAR Center will place the order for the
dealer.
MOPAR.

e |fan Amplifier replacement is necessary, you will be advised by STAR of any special
instructions regarding component removal and return.

© To avoid damage, all returned parts must be shipped in the same container provided with
the new replacement part.

All replaced Amplifiers must be returned using UPS Ground. A STAR Center representative

may initiate the Fast Track process in certain cases to ensure proper component packaging

and return. All other parts should follow the normal parts return process.

DO NOT return Amplifiers via DDS.

ADDITIONAL INFORMATION:

NOTE: It is possible for a vehicle to have multiple parts on restriction.

Goodwill Alternate Transportation reimbursement requests can be submitted on the same

claim as the warranty repair. Refer to Warranty Bulletin D-19-28 (Rev. H) for complete

Goodwill Alternate Transportation Guidelines.

Please ensure that all affected dealership personnel are aware of this bulletin.

WARRANTY OPERATIONS

FCA USLLC reserves the rightto change any or all of the rules set forth in the Dealer Policy Manual and the Warranty Administration Manual by means of Warranty Bulletins and also by

making the amended manual available to you on DealerCONNECT.

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