nN TO: Dealer Principal, Service Manager,
MOPAR. Service Advisor and Warranty Claims
Administrator NO: |D-22-11
DATE: June 28, 2023

SUBJECT: STAR Center Uconnect 5 (R1)

Radio Pre-Authorization Program —

Select Radios (New and Exchange) —

2023 Jeep Grand Cherokee (WL), 2023

Wagoneer and Grand Wagoneer (WS),

2023 Ram 1500 Pickup (DT), 2023 Ram FOR: Puerto Rico

Heavy Duty Pickup (DD/DF/DJ/ DP/D2),

2024 Jeep Wrangler (JL) and 2024 Jeep

Gladiator (JT) (Rev. B)
JAE HIS IHU EEE EEEEEHHEED aviciong are noted in RED SH eet He HHH HeHH HEHEHE EE
PURPOSE:
To announce the extension of this pre-authorization program for the 2023 Jeep Grand
Cherokee (WL), 2023 Wagoneer and Grand Wagoneer (WS), 2023 Ram 1500 Pickup (DT) and
2023 Ram Heavy Duty Pickup (DD/DF/DJ/ DP/D2) and the addition of 2024 Jeep Wrangler (JL)
and 2024 Jeep Gladiator (JT) vehicles, to assist with diagnosis and repair of certain newly
launched Uconnect 5 (R1) radios and displays. The following Sales Codes will be restricted
and must be pre-authorized by opening a STAR case:

UBQ - (Nav 12” Radio)

UBN - (Nav 10.1” Radio)

UBL - (Nav 8.4” Radio)

UBP - (Non-Nav 12.3” Radio)

UBX - (Nav 12.3” Radio)

RHY - (12.3” Display)

Uconnect 5 RADIOS:

If an exchange radio replacement is approved for your symptom/concern, the component will
be released for ordering by STAR Center after pre-authorization is provided. You MUST then
place an order through DealerCONNECT Exchange Order Entry. This will allow your
dealership to manage and confirm the order. Please allow 1-2 business days for the
component to be shipped directly from the supplier.

@ a -—- © sep BM

| If a new radio replacement is approved for your symptom/concern, the component will be
ordered by STAR and an Order Number will be provided in the STAR case to allow your
nN dealership to manage and track the order.
Uconnect 5 DISPLAYS:

MOPAR. if a display replacement is approved for your symptom/concern, the component will be
ordered by STAR and an Order Number will be provided in the STAR case to allow your
dealership to manage and track the order.

Models Affected:
e 2023 Jeep Grand Cherokee (WL)
¢ 2023 Wagoneer and Grand Wagoneer (WS)
¢ 2023 Ram 1500 Pickup (DT)
e 2023 Ram Heavy Duty Pickup (DD/DF/DJ/DP/D2)
© 2024 Jeep Wrangler (JL)
© 2024 Jeep Gladiator (JT)
TIMING:
July 1, 2021 — Until Further Notice (WL/WS)
December 9, 2021 — Until Further Notice (DT/DD/DF/DJ/DP/D2)
July 1, 2023— Until Further Notice (JL/JT)
ACTION:
When a vehicle comes in for service and diagnosis determines that one of the Uconnect 5
radios or displays with the Sales Codes listed above requires replacement, the radio or display
must be pre-authorized by contacting the STAR Center.
A complete and detailed customer concern and technician diagnosis must be completed prior
to contacting the STAR Center. To allow a pre-authorization decision on the first STAR Center
contact, please ensure the following information is included with your STAR case:
¢ Complete description of the concern
- Ifthe concern is constant or intermittent
e Vehicle Scan Report
¢ Radio Software Level or Application Level
¢ Acomplete diagnosis including:
- Steps taken to determine radio or display hardware is the cause of failure
- Any additional diagnostic steps taken and the outcome of each (Service Library
Diagnostic Procedures, Guided Diagnostics, etc.)
¢ Indicate whether the vehicle is Sold or Unsold
@ sew @ veep SM -<-

| ADDITIONAL INFORMATION:
NOTE: The exchange radios in this Pre-Authorization Program can only be ordered by the dealer after
the STAR Center provides an approval and release. New radio replacements can only be ordered
by STAR after an approval.
MoPRR. For additional details and instructions for obtaining technical assistance, please refer to the following
path: DealerCONNECT > Service > Repair Information > Service Library > Reference Materials >
Technical Assistance Roadmap and Tutorial
Goodwill Alternate Transportation reimbursement requests can be submitted on the same warranty
claim as the warranty repair. Refer to Warranty Bulletin ID-22-08 for details.
Please ensure all affected dealership personnel are aware of this bulletin.
WARRANTY OPERATIONS
FCA International Operations LLC reserves the right to change any or all of the rules set forth in the Warranty Administration Manual by means of Warranty Bulletins and also by making the
amended manual available to you on DealerCONNECT.
cuRYsLeR merece a
q—— 7 @ seer BM =<

l FREQUENTLY ASKED QUESTIONS
nN Q: Who is responsible for placing the actual part order?
MOPAR.

e For Exchange Order radios, a “release” will be performed by STAR Center but the
actual part order must be placed by the dealership via the Exchange Order Entry
screen in DealerCONNECT.

e For New OE radios, the actual order will be placed by STAR Center and the order
number will be provided in the STAR case.

¢ For all displays / screens, the actual order will be placed by STAR Center and the order
number will be provided in the STAR case.

Q: How is the determination made to order an Exchange Radio vs. New OE Radio?

e STAR is aware that per warranty policy, a New OE radio (non-Exchange) must be used
for New/Unsold Vehicles and will process the order as such, without authorization
from the Business Center.

e Allother orders must be filled by Exchange radios.

e Ifa New OE radio is desired for any customer-owned vehicle (due to backorder,
customer satisfaction, etc.), it must be pre-authorized by FCA Caribbean per Warranty
Policy. This requires a DM Note be entered prior to the order being placed by STAR
Center.

- STAR will not give pre-authorization for warranty repairs; thus a DM Note and
presence of a STAR case is critical in ensuring the proper order is placed. For
example, a DM Note without a corresponding STAR case will not result in a
successful order.
@ sew @ veep SM -<-