GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6648
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 15, 2023

Subject: N232408660 - Customer Satisfaction Program
Incorrect Shift Control Knob
Models: 2023 Cadillac CT4
2023 Cadillac CT5
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N232408660
today. The total number of U.S. vehicles involved is approximately 161.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on August 29, 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated August 15, 2023. A list of vehicles in dealer inventory is attached to this
message.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N232408660 Incorrect Shift Control Knob
Release Date:
Attention:

August 2023

Revision:

00

This program is in effect until August 31, 2025.

Make
Cadillac
Cadillac

Model Year
From
To

Model
CT4
CT5

2023

RPO

Description

2023

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2023 model year Cadillac CT4 and Cadillac CT5 vehicles may have been built with the incorrect
shift control knob.
Dealers are to replace the incorrect leather shift control knob with the correct suede shift control knob.

Parts
Quantity
1

Part Name

Part No.
85579717

CONTROL, A/TRNS ELEK

Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to order.
It is estimated that only 205 involved vehicles will require parts replaced. Due to the small number of vehicles
anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order
these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9106901

Description
Replace the Transmission Control
CT4
CT5

Labor
Time

Trans.
Type

Net
Item

0.8
1.1

ZFAT

N/A

Service Procedure
Remove and replace the Automatic Transmission Control. Refer to Automatic Transmission Control Replacement in SI.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through August 31, 2025. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through August 31, 2025, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.

Copyright 2023 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N232408660 Incorrect Shift Control Knob
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N232408660 Incorrect Shift Control Knob
August 2023
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2023 model year Cadillac CT4 or Cadillac CT5 may have been built with the incorrect shift
control knob.
Your satisfaction with your CT4 or CT5 is very important to us, so we are announcing a program to prevent this
condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the incorrect leather shift control knob with the correct suede shift
control knob. This service will be performed for you at no charge until August 31, 2025. After that, any applicable
warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Cadillac
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-333-4223
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you with many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N232408660

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