IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.

Service Action
Code: 45D8
Subject:

2015 Jetta
Front Assist Software

Problem Description
Front Assist distance and advance warning indicators
do not function as intended.
Corrective Action
Update Distance Regulation Control Module Software.
Affected Vehicles
U.S.A. and CANADA:
2015 Jetta
Verify the open Campaigns/Actions screen in Elsa to determine if
the VIN# applies to this Campaign/Action
NOTE:







Elsa is the only valid campaign inquiry/verification source. Check
Elsa on the day the campaign work will be performed to verify
vehicle eligibility for the repair in order to receive claim payment
consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in Elsa, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
Elsa may also show additional open action(s); if so, inform your
customer - this work can be done while the vehicle is in for this
campaign.
Contact Warranty if you have any questions.

December 19, 2014
Service Action Expiration Date
 This service action will be available for customers
free of charge only until December 31, 2016.
Vehicles repaired under this action must have this
service completed on or before December 31, 2016
to be eligible for payment.
 Inspections/repairs performed after December 31,
2016 will not be eligible for payment. Dealers
should keep this expiration date in mind when
scheduling customers for this action.
 If a customer wishes to have this service performed
after the expiration date, your dealerships normal
parts and labor cost associated with this repair will
apply.
Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified
with a campaign completion label (part number CAMP
010 000). Labels can be ordered at no cost online via
the
Compliance
Label
Ordering
portal
at
www.vwhub.com.

Inventory Vehicle Open Campaign/Action Report
(VIM)
On or about December 19, 2014, affected vehicles will
be listed on the Inventory Vehicle Open Campaign
Action report under My Dealership Reports (found on
www.vwhub.com & VIM). A list will not be posted for
dealers who do not have any affected vehicles.
Parts Information and Allocation
This is a software update only; no parts are needed.
Owner Notification Mailing
In January 2015 the customer mailing will take place.
A sample copy of the owner letter is enclosed.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2014

45D8/F4 Page 1 of 15

Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from
the following chart. The Applicable Criteria ID is shown in Elsa. Claims will only be paid for vehicles that
show this campaign open in Elsa on the day of the repair. To help ensure prompt and proper payment, attach
the screen print to the repair order.

Saga Claim Entry Procedure
Check Elsa to determine if this campaign is open.
Service No.:
Damage Code:

45D8
0099

Parts Manufacturer
Removed part: Use vendor code 3ME
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 02
Check/Software update present. No further work required.
Repair operation:

0183 00 99

20 TU

-- OR -Check Distance Regulation Control Module software, new software available. Update Distance
Regulation Control Module software.
Repair operation:

2783 25 99

40 TU

There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
U.S. dealers: Submit the request through WISE under the Campaigns/Update/Recall Closure option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2014

45D8/F4 Page 2 of 15

Customer Letter Example (USA)

This notice applies to your vehicle:

Subject:

Service Action 45D8 – Front Assist Software Update
2015 Model Year Volkswagen Jetta

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2015 model year Volkswagen Jetta vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?

In some vehicles, the Front Assist distance and advance warning indicators do not
function as intended.

What will we do?

Your authorized Volkswagen dealer will update the software for the Front Assist
feature in your vehicle. This work will take less than one hour to complete and will
be performed for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2016. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.,
Attn: Customer CARE (45D8)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
www.vw.com

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at www.vw.com
and enter your Vehicle Identification Number (VIN). As always, if you have any
questions or if you need additional assistance, please contact Customer CARE or
your authorized Volkswagen dealer.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2014

45D8/F4 Page 3 of 15

Customer Letter Example (CANADA)

This notice applies to your vehicle:

Subject:

Service Action 45D8 – Front Assist Software Update
2015 Model Year Volkswagen Jetta

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2015 model year Volkswagen Jetta vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?

In some vehicles, the Front Assist distance and advance warning indicators do not
function as intended.

What will we do?

Your authorized Volkswagen dealer will update the software for the Front Assist
feature in your vehicle. This work will take less than one hour to complete and will
be performed for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2016. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please call or write to:
Volkswagen Canada
Attn: Customer Relations (45D8)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-8987
www.vw.ca

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2014

45D8/F4 Page 4 of 15

Campaign Work Procedure

45D8 Service Action

Required Tools:



VAS 6150C Scan Tool (or equivalent)



INC-940 Battery Charger (or
equivalent)

Work Procedure

Tip: If Campaign Completion label is
present, no further work is required

Section A – Check for Previous Repair


Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
Tip: On the date of repair, print this
screen and keep a copy with the
repair order

 Ensure that the Status is “Open”

 Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2014

45D8/F4 Page 5 of 15

Section B – VAS Tester Setup
Update Programming Procedure
Tip:
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance
2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.

Note:
Prior to launching VAS Diagnostic Device application and starting control module update
process, confirm tester screen saver and power settings are off.
Failure to do so may result in the tester entering power save mode during data transfer, and
subsequent control module failure.
When using any tester in conjunction with a VAS 5054A wireless transmitter head for a flash
procedure:


Connect the tester using an Ethernet “hard line” cable between the tester and the online network. DO NOT USE WI-FI.



Connect a USB cable between the transmitter head and the tester. Failure to do so
may lead to errors during the flash procedure.



DISABLE BLUETOOTH and ensure that the tester is NOT communicating via
Bluetooth as the Bluetooth protocol is not a robust data transfer environment
for the flash process. DO NOT USE BLUETOOTH for flashing. Control module
failures caused by flashing via Bluetooth will not be covered.

All Volkswagen scan tool devices must only be used with their power adapters plugged in.
Under no circumstances should they be used on battery power alone during the programming
procedure.
Critical Warning: The Midtronics Battery Charger must be connected to the vehicle battery
for the duration of the programming, to ensure the battery state of charge remains above 12.5
volts during the update process. If the battery drops below 12.5 volts, the programming could
fail which may result in damage to the control module.
Control modules damaged by insufficient voltage will not be covered.

WARNING:
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that