IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.

Emissions Service Action
Subject:

2012-2013 MY Jetta SportWagen TDI® Clean Diesel Engine Vehicles
Glow Plug Control Module
October 21, 2014

Problem Description
If the engine is started during the initial glow plug glow
phase, the engine control module (ECM) may receive an
incorrect reading from the glow plug control module
which may cause the vehicle’s Malfunction Indicator
Light (MIL) to come on. If this happens, the vehicle may
not pass an IM (emissions) inspection.
Corrective Action
Check and, if necessary, replace the glow plug control
module.
Affected Vehicles
U.S.A.:
2012-2013 Jetta SportWagen
Verify the open Campaigns/Actions screen in Elsa to determine if
the VIN# applies to this Campaign/Action
NOTE:







USA ONLY
Code: 28G8

Elsa is the only valid campaign inquiry/verification source. Check
Elsa on the day the campaign work will be performed to verify
vehicle eligibility for the repair in order to receive claim payment
consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in Elsa, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
Elsa may also show additional open action(s); if so, inform your
customer - this work can be done while the vehicle is in for this
campaign.
Contact Warranty if you have any questions.

Owner Notification Mailing
On or about October 21, 2014 the customer mailing will
take place. A sample copy of the owner letter is
enclosed.
Requirements for Emissions Campaigns Having
Customer Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department
of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration
renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission
Recall – Proof of Correction” certificate (RC
EMISCAVWAU). Certificates can be ordered at no cost
online via the Compliance Label Ordering portal at
www.vwhub.com.
Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified
with a campaign completion label (part number CAMP
010 000). Labels can be ordered at no cost online via
the
Compliance
Label
Ordering
portal
at
www.vwhub.com.

Inventory Vehicle Open Campaign/Action Report
(VIM)
On or about October 21, 2014, affected vehicles will be
listed on the Inventory Vehicle Open Campaign Action
report under My Dealership Reports (found on
www.vwhub.com & VIM). A list will not be posted for
dealers who do not have any affected vehicles.
Parts Information and Allocation
Parts will be allocated prior to customer notification. If
you have exhausted your allocated parts but have
exceeded your weekly Upper Order Limit, please
submit your requests for additional parts via email to
upperorderlimits@vw.com.
If you have questions regarding parts, please contact
the Parts Helpline at 800-767-6552.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2014

28G8/3W Page 1 of 13

Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from
the following chart. The Applicable Criteria ID is shown in Elsa. Claims will only be paid for vehicles that
show this campaign open in Elsa on the day of the repair. To help ensure prompt and proper payment, attach
the screen print to the repair order.

Saga Claim Entry Procedure
Check Elsa to determine if this campaign is open.
Service No.:
Damage Code:

28G8
0099

Parts Manufacturer
Removed part: Use vendor code WWO
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Inspect glow plug control module. Updated module present; no further work required.
Repair operation:

0183 00 99

60 T.U.

OR
Inspect glow plug control module. Install updated module.
Repair operation:

2887 55 99

60 T.U.

Quantity

Part Number

Part Description

1

03L 907 281

Glow Plug Control Module*

*Select “Glow Plug Control Module” as Causal Part
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
U.S. dealers: Submit the request through WISE under the Campaigns/Update/Recall Closure option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2014

28G8/3W Page 2 of 13

Customer Letter Example (United States – 49 states)
This notice applies to your vehicle:
Subject:

Emissions Service Action 28G8 – Glow Plug Control Module
2012-2013 Model Year Volkswagen Jetta SportWagen TDI® Clean Diesel Engine Vehicles

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our decision to
conduct an emissions service action on certain 2012-2013 model year Volkswagen Jetta SportWagen TDI® Clean
Diesel Engine vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?

If the engine is started during the initial glow plug glow phase, the engine control module
(ECM) may receive an incorrect reading from the glow plug control module which may
cause the vehicle’s Malfunction Indicator Light (MIL) to come on. If this happens, your
vehicle may not pass an IM (emissions) inspection.

What will we do?

Your authorized Volkswagen dealer will inspect and, if necessary, replace the glow plug
control module. This work will take about one hour to complete and will be performed for
you free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Volkswagen
dealer as soon as possible to schedule this service.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review
your reimbursement request.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.,
Attn: Customer CARE (28G8)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
www.vw.com

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at www.vw.com and
enter your Vehicle Identification Number (VIN). As always, if you have any questions or if
you need additional assistance, please contact Customer CARE or your authorized
Volkswagen dealer.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Service & Quality

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2014

28G8/3W Page 3 of 13

Customer Letter Example (United States – California)
This notice applies to your vehicle:
Subject:Emissions Service Action 28G8 – Glow Plug Control Module
2012-2013 Model Year Volkswagen Jetta SportWagen TDI® Clean Diesel Engine Vehicles
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States Environmental
Protection Agency and the California Air Resources Board, we are informing you of our decision to conduct an emissions
service action on certain 2012-2013 model year Volkswagen Jetta SportWagen TDI® Clean Diesel Engine vehicles. Our
records show that you are the owner of a vehicle affected by this action.
What is the issue?

If the engine is started during the initial glow plug glow phase, the engine control module (ECM)
may receive an incorrect reading from the glow plug control module which may cause the
vehicle’s Malfunction Indicator Light (MIL) to come on. If this happens, your vehicle may not
pass an IM (emissions) inspection.

What will we do?

Your authorized Volkswagen dealer will inspect and, if necessary, replace the glow plug control
module. This work will take about one hour to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional time for the preparation of
the repair, as well as to accommodate their daily workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Volkswagen dealer
as soon as possible to schedule this service.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you
have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner
Reply card and mail it to us so we can update our records.

Important information for California regulations require that this campaign be completed prior to the time you renew your
California Vehicle Owners vehicle registration. Therefore, please make sure that this campaign is completed prior to
the renewal of your vehicle registration, and that you furnish proof of completion to the
– California Regulations
Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order, including
a signed “Proof of Correction” certificate. You obtain this from your dealer after the campaign
has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.
Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review your
reimbursement request.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Volkswagen of America, Inc.,
Attn: Customer CARE (28G8)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
www.vw.com

Checking your vehicle for
open Recalls and Service
Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit the Recall/Service Campaign Lookup tool at www.vw.com and enter your Vehicle
Identification Number (VIN). As always, if you have any questions or if you need additional
assistance, please contact Customer CARE or your authorized Volkswagen dealer.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Service & Quality