NHTSA ID Number: 10240083
Manufacturer Communication Number: 23-01-059H
TSB/Document Date: 2023-08-02
Summary
Certain 2023MY Ioniq 5 (NE1) and 2023MY Ioniq 6 (CE1) vehicles may exhibit a poorly closing power tailgate due to improper latching when closing which may cause the liftgate warning chime to come on. This bulletin provides the service procedure to update the Power Tailgate Module (PTGM) software to improve the condition stated above.
GROUP
NUMBER
CAMPAIGN
DATE
Technical Service Bulletin
23-01-059H
MODEL(S)
JULY 2023
IONIQ 5 (NE1)
IONIQ 6 (CE1)
POWER TAILGATE CONTROL LOGIC IMPROVEMENT
(SERVICE CAMPAIGN T9Z)
SUBJECT:
IMPORTANT
Dealers must perform this service campaign on all affected vehicle prior to customer retail
delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WEBDCS to identify open campaigns.
Description: Certain 2023MY Ioniq 5 (NE1) and 2023MY Ioniq 6 (CE1) vehicles may exhibit a poorly
closing power tailgate due to improper latching when closing which may cause the liftgate warning chime
to come on. This bulletin provides the service procedure to update the Power Tailgate Module (PTGM)
software to improve the condition stated above.
Applicable Vehicles (Certain):
• 2023MY Ioniq 5 (NE1) vehicles produced from 1/11/2023 – 1/17/2023
• 2023MY Ioniq 6 (CE1) vehicles produced from 1/12/2023 – 1/17/2023
NOTICE
This service campaign for IONIQ 5 (NE1) and IONIQ 6 (CE1) can only be performed by IONIQ
certified Hyundai
dealerships.
Warranty Information:
Model
Op. Code
Operation
Op. Time
Causal Part
Nature
Cause
Ioniq 5 (NE1)
30D014R2
PTGM
UPGRADE
0.3 M/H
81870-GI110
I14
ZZ3
Ioniq 6 (CE1)
30D014R3
PTGM
UPGRADE
0.3 M/H
81201-KL100
I14
ZZ3
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type
NOTE 2: If a part is found in need of replacement while performing this recall and the affected part is
still under warranty, submit a separate claim using the same repair order. If the affected part is out of
warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage and Repair
validation photos as outlined in the Digital Documentation Policy.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT: POWER TAILGATE CONTROL LOGIC IMPROVEMENT(SERVICE CAMPAIGN T9Z)
NOTICE
Check if the vehicle’s software version is affected:
• Check the current version of the ECU ROM ID and compare it to the ROM ID information
table listed below before attempting to perform the software update.
GDS Information:
Event #
Description
#942
#943
#960
#942.CE1 POWER TAILGATE CONTROL LOGIC
IMPROVEMENT(PTLM)_UNIT1 (PORT)Description
#943.CE1 POWER TAILGATE CONTROL LOGIC
IMPROVEMENT(PTLM)_UNIT2 (PORT)
#960.NE1 POWER TAILGATE CONTROL LOGIC
IMPROVEMENT(PTGM)
ROM ID INFORMATION TABLE:
MODEL
SYSTEM
ROM ID
Part Number
OLD
NEW
Unit 01: 0355
Unit 02: 3552
HKMC Version: 1.03
Unit 01: 0A85
HKMC Version: 2.03
IONIQ 6
(CE1)
PTGM
81201-KL100
Unit 01: 0352
Unit 02: 3520
HKMC Version: 1.03
IONIQ 5
(NE1)
PTGM
81870-GI110
Unit 01: 0A81
HKMC Version: 2.03
MANUAL MODE PASSCODE INFORMATION TABLE:
EVENT
MENU
#942
CE1_PTL_1_81201KL100
#943
CE1_PTL_2_81201KL100
#960
NE_PTGM_1_81870GI110
PASSCODE
5399
7342
8067
Service Procedure:
STUI
This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.
TSB #: 23-01-059H
Page 2 of 9
SUBJECT:
SUBJECT: POWER TAILGATE CONTROL LOGIC IMPROVEMENT(SERVICE CAMPAIGN T9Z)
!
CAUTION
Cautions During Control Unit Upgrade
• Confirm the vehicle's 12V aux. battery is fully charged. Please connect a battery charger
before proceeding to eliminate risk of software update failure due to insufficient battery
voltage.
• Turn off all lamps (Do not leave head lamp switch in auto mode) and all accessories
(heater, A/C, blower, radio, seat warmer, defroster, etc.); do not allow the battery to be
discharged during upgrade.
• Perform upgrade with the ignition switch in the ON position.
• Be careful not to disconnect any cables connected to the vehicle or scan tool during
upgrade.
• Do not start the engine during upgrade.
• Do not turn off the ignition switch during upgrade.
• Do not touch the systems buttons (like ‘BACK’, ‘HOME’, ‘etc.’) while performing upgrade.
CONTROL UNIT UPGRADE PROCEDURE USING THE GDS-Mobile
GDS (Global Diagnostic System)-Mobile INSTALLATION PROCEDURE
1.
Connect the VCI-II into the vehicle's DLC
connector under the driver side instrument
panel and check to turn the VCI-II on.
Before starting the update, check power
tailgate is operating properly and make
certain that the battery of the Table PC is
sufficiently charged.
NOTICE
ECU upgrade function on GDSMobile is basically operating in
wireless communication and Wi-Fi
direct. Also, it is possible to be
performing via USB cable between
Tablet PC and VCI-II.
NOTICE
Only perform manual upgrade.
TSB #: 23-01-059H
Page 3 of 9
SUBJECT:
SUBJECT: POWER TAILGATE CONTROL LOGIC IMPROVEMENT(SERVICE CAMPAIGN T9Z)
MANUAL UPGRADE PROCEDURE USING THE GDS-MOBILE
2.
Select ECU Upgrade on the initial screen
after entering the vehicle information and
select Manual Mode.
TSB #: 23-01-059H
Page 4 of 9
SUBJECT:
SUBJECT: POWER TAILGATE CONTROL LOGIC IMPROVEMENT(SERVICE CAMPAIGN T9Z)
3.
Select the control unit part number with
reference to the above ROM ID Information
Table and tab Upgrade.
- If IONIQ 5 (NE1) Select:
#960.NE1 POWER TAILGATE CONTROL
LOGIC IMPROVEMENT(PTGM)
NOTICE
Ioniq 6 (CE1) will require two
upgrades. Please select #942 first
and once upgrade is complete
repeat the steps selecting #943.
- If IONIQ 6 (CE1) Select:
2-1) #942.CE1 POWER TAILGATE
CONTROL LOGIC
IMPROVEMENT(PTLM)_UNIT1 (PORT)
2-2) #943.CE1 POWER TAILGATE
CONTROL LOGIC
IMPROVEMENT(PTLM)_UNIT2 (PORT)
TSB #: 23-01-059H
Page 5 of 9
SUBJECT:
SUBJECT: POWER TAILGATE CONTROL LOGIC IMPROVEMENT(SERVICE CAMPAIGN T9Z)
4.
When upgrading, check the part number and
software version as showin in the picture.
5.
Enter the passcode from the Manual Passcode table below then touch OK.
- If IONIQ 5 (NE1) Use:
EVENT
MENU
PASSCODE
#960
NE_PTGM_1_81870GI110
8067
-
If IONIQ 6 (CE1) Use:
EVENT
MENU
#942
CE1_PTL_1_81201KL100
#943
CE1_PTL_2_81201KL100
TSB #: 23-01-059H
PASSCODE
5399
7342
Page 6 of 9
SUBJECT:
SUBJECT: POWER TAILGATE CONTROL LOGIC IMPROVEMENT(SERVICE CAMPAIGN T9Z)
6.
The vehicle battery voltage is checked to
make sure it is at least 12 volts to ensure
reliable upgrade results. Click OK if the
results indicate voltage is OK.
NOTICE
If battery voltage is below 12
voltages as below, click BACK and
then run the engine to assure an
adequate battery charge state for
reliable upgrade results.
7.
Upgrade (1/2) will begin, and the progress
of the upgrade will appear on the bar graph.
Upgrade (1/2) will occur until 100% is
reached on the bar graph.
TSB #: 23-01-059H
Page 7 of 9
SUBJECT:
SUBJECT: POWER TAILGATE CONTROL LOGIC IMPROVEMENT(SERVICE CAMPAIGN T9Z)
8.
Upgrade (2/2) will begin, and the progress
of the upgrade will appear in the bar graph.
Upgrade (2/2) will occur until 100% is
reached on the bar graph.
9.
When upgrade reaches 100%, follow GDS
instructions to “Turn IG off for 10 seconds
and then back on. Click the OK button to
continue.”
TSB #: 23-01-059H
Page 8 of 9
SUBJECT:
SUBJECT: POWER TAILGATE CONTROL LOGIC IMPROVEMENT(SERVICE CAMPAIGN T9Z)
10.
Click OK on the final screen, which
indicates upgrade is complete.
STUI
Take a screenshot of the ECU Update Complete
screen using your particular tablet's screenshot
save method. Please save this picture and
upload to STUI.
Example of STUI Photo
11.
Check if any incidental Diagnostic Trouble
Codes (DTC) have been created by the
upgrade and clear the DTC(s) present.
Start the engine to confirm proper operation
of the vehicle and check power tailgate is
operational.
12.
IONIQ 6 (CE1): Repeat steps 1-11 in order
to complete the second Upgrade on the
IONIQ 6 (CE1).
2-2) #943.CE1 POWER TAILGATE
CONTROL LOGIC
IMPROVEMENT(PTLM)_UNIT2 (PORT)
TSB #: 23-01-059H
Page 9 of 9
SUBJECT:
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TSB/Document ID: 23-01-059H
Replacement Service Bulletin Number:
MFR Communication Date: 2023-07-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:TAILGATE
MFR Component System:
MFR Component Subsystem:
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