TXXM / T6G / Engine II Class Action Settlement – Engine Warranty
Extension and Engine Inspect and Replace Dealer Best Practice
July 11, 2023

Updates to this Document
• NEW Class Action Settlement Information on Engine II added (Page 1)

Date
07/11/23

Description of Engine II Class Action Settlement
A class action lawsuit against Hyundai Motor America (“HMA”) alleges that certain Hyundai vehicles (“Class
Vehicles”) were manufactured, marketed, sold, and/or leased with an engine defect that can result in sudden
engine seizure, stalling, engine failure, and in some circumstances, engine fire, and that some owners and
lessees of Class Vehicles have been improperly denied repairs under warranty. Neither HMA nor Hyundai
Motor Company have been found liable for any of the claims alleged in the lawsuit. The parties have instead
reached a voluntary settlement (the “Settlement”) to avoid lengthy litigation and to provide owners of Class
Vehicles certain benefits.
Beginning in May 2023, customers affected by the proposed Settlement will begin receiving notice of the
Settlement by mail and email and may start directing questions to dealers. In response to those questions,
dealers should direct customers as follows:
 To check eligibility by VIN, a summary of the potential benefits and information on how to file a claim,
visit www.HyundaiEngineClassSettlement.com.
 For any questions about the proposed Settlement, call 1-855-215-4931, Monday thru Friday 8:00AM to
7:00PM EST.
 Completion of Service Campaign 966 (Knock Sensor Detection System or “KSDS”) by November 4,
2023 is required for claims-made benefits. KSDS is also generally required for the extended warranty
benefit under the Settlement. See Settlement website above for further details.

TXXM Warranty Extension Benefits
For eligible class vehicles, the warranty coverage for engine repair or replacement regarding engine damage or
malfunction from connecting rod bearing wear has been extended to 15 years or 150,000 miles from the date of
original retail delivery or date of first use, whichever occurs first, and is valid for original and subsequent owners
(TXXM).
NOTE: Commercial entities and individuals engaged in the buying, selling, leasing, or renting of motor
vehicles, as well as salvaged vehicles, are ineligible for the extended warranty.

Description of Campaign
Certain vehicles may experience the Check Engine warning lamp illuminated with DTC P1326 and/or the engine
may exhibit abnormal noise, or a no crank/no start condition related to connecting rod bearing wear or damage.
This Dealer Best Practice outlines the service process to inspect the vehicle and replace the engine or update
the engine ECU software based on the inspection results, as well as related warranty coverage for the
conditions outlined herein.
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Applicable Vehicles
Model Year
2011–2015
2016–2019
2010–2012
2010–2013
2014–2021
2014
2014–2016
2014–2020
2012–2017

Model
Sonata Hybrid (HEV)
Sonata Hybrid/Plug-In Hybrid (HEV / PHEV)
Santa Fe
Tucson
Tucson
Elantra Coupe
Elantra
Elantra GT
Veloster

Engine
Theta II 2.4-liter MPI Hybrid
Nu 2.0-liter GDI Hybrid
Theta II 2.4-liter MPI
Theta II 2.4-liter MPI
Nu 2.0-liter GDI
Nu 2.0-liter GDI
Nu 2.0-liter GDI
Nu 2.0-liter GDI
Gamma 1.6-liter GDI

KSDS Requirements
Customers are strongly encouraged to complete the Knock Sensor Detection System (KSDS) software (Service
Campaign 966 or 982), which is being communicated to owners as a requirement for coverage under the
extended warranty. With the settlement being at the preliminary approval stage, Prior Approval (PA) will
exercise discretion in approving engine repair or replacement even if engine damage or malfunction has
occurred before KSDS installation. Previously recalled vehicles under Recall 198 and Recall 209 are exempt
from the KSDS requirement.
The settlement is scheduled to receive final approval at the end of 2023. An update is expected to be issued at
a later date that will update the KSDS installation policy.
NOTE: Regardless of KSDS completion, dealers should always submit a Warranty Prior Approval
request on all applicable vehicles within the extended warranty period.

Before Proceeding with T6G or TXXM
Make sure to confirm diagnosis meets warranty eligibility requirements relating to the conditions outlined within
this document. If a vehicle is brought in for an engine condition unrelated to T6G (e.g., oil consumption), please
follow the proper engine diagnosis procedures, and refer to standard warranty policies and procedures.
If there is evidence of a fire or other components needing replacement due to fire, please disclose all affected
parts to PA as part of the engine PA review process and do not perform any diagnosis or repairs until further
directed.

Vehicle Maintenance Review Requirements
When there is a reasonable basis to suspect maintenance neglect based on an inspection of the engine
condition:
1. Dealer must inform customer that maintenance neglect is suspected and ask the customer to provide all
oil change receipts.
2. Dealer must document how and when this was communicated to the customer in the “Maintenance
Review” portion of the PA form.
3. Dealer and HMA will provide the customer up to 10 business days (exact amount of days dependent on
the customer’s requested time) to gather records before making a final decision.
NOTE: HMA may make a decision prior to 10 business days if a customer acknowledges any
available records have already been provided or if no records are available.
4. HMA will make all final decisions related to engine condition and advise the dealer accordingly.

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Alternative Transportation

It is recommended to place the customer in a Service Rental Car (SRC) if the vehicle is brought in for the
(T6G) TSB 22-01-023H-2 inspection.
NOTE: All SRC or Rental claims will be reimbursed regardless of PA’s decision to cover the engine
replacement.
If a SRC is not available, please provide the customer with alternative transportation (3rd Party Rentals and
Rideshares).

Customer Talk Tracks
“The Technician will check your vehicle for any Diagnostic Trouble Codes and inspect your vehicle’s engine
during the visit to determine if any repairs will be needed. Subject to Knock Sensor Detection System
completion, your vehicle’s engine warranty has been extended to 15 years or 150,000 miles, whichever comes
first, for engine concerns related to connecting rod bearing wear. If your vehicle has not received Knock
Sensor Detection System, Hyundai will still consider eligibility for the warranty extension for the time being.
First, we will need to diagnose your vehicle and then we can submit the information to determine if the repairs
are covered under the warranty extension.”
“I will follow up with you and provide a status update along with any information about your vehicle I have from
the Technician as soon it becomes available. If it is determined that the repairs are not covered by the
Warranty Extension, I will call you with a detailed report of the findings and provide you with an estimate for the
repairs before continuing any further. In instances of suspected neglect, you may be asked to provide oil
change maintenance records. You will have up to 10 business days to provide them. I will keep you updated
throughout the process.”

Additional Resources



Parts: Refer to TSB 22-01-024H-2 for parts ordering information based on the
information collected on the Service Process Results Worksheet during the
inspection performed by the Technician.
Warranty Labor Op Codes: Refer to TSB 22-01-024H-2
o Labor Op Training Video Link:
https://vimeo.com/678326494/1851c34869
o Labor Op Training Video QR Code:

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Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Readiness: Are parts in stock to complete this campaign?
 Yes
 No – It is highly recommended to have parts on-hand when customer arrives to the dealership,
especially if customer has made appointment beforehand and to minimize dealership traffic. Order
parts and obtain an estimated time of arrival (ETA) as soon as possible.
Further:
 Technicians completing these campaigns should be minimum Certified level and completed
Engine Technology – Classroom (#SVCET28_208) or the Engine Tech vILT Final Exam – Web
(#SVCDENGVILTEXITW20_865).
 Your dealership has all necessary Special Service Tools to perform campaign. See TSB # 22-01023H-2 or latest version.
 Your dealership has properly configured the SST bearing clearance tester and knows how to
calibrate the BCT. See TSB # 21-GI-009H. or latest version.
Reception: Did you explain to the customer the expected repair time based on the repair?
 Yes
 No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Further:
 Check WebDCS for applicable open and completed recalls and service campaigns, e.g., KSDS
on Campaign 966 or 982.
 If the MIL is illuminated and has triggered DTC P1326 and/or the engine is exhibiting abnormal
noise or no crank/no start condition related to connecting rod bearing wear or damage, then
follow the procedures outlined in T6G TSB#22-01-0232H-2.
 Print a copy of the Service Process Results Worksheet for the technician to complete and attach
to the RO. This will help determine the appropriate parts and labor op codes to use.
Repair: Did you provide the customer with an eMPI?
 Yes
 No
Further:
 Prep for warranty submission:
 2 claims may be submitted for this campaign:
 1 for inspection
 1 for engine replacement
 If a part needs replacement as a direct result of failure caused by Campaign T6G related
engine failure, or if additional labor is required:
 Submit a separate claim using the same RO # AND
 Submit with 21101NTT using the engine Causal Part # associated with T6G Op
Code AND
 Ensure part replacement and punch times match the labor performed along with
service manager’s signature approving the TT time
 If a part is found in need of replacement and failure is NOT caused by T6G but is still
under warranty, submit a separate claim using the same RO.
 Technicians should follow T6G TSB#22-01-0232H-2 or the latest version.
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Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No
Further:
 Remind the customer to get their engine oil changed on a regular basis.

Customer FAQ
Q1: What is the issue?
A1: Certain vehicles may experience the Check Engine warning lamp illuminated with DTC P1326 and/or the
engine may exhibit abnormal noise, or a no crank/no start condition related to connecting rod bearing wear or
damage.
Q2: What are the affected vehicles?
A2: Affected vehicles include:
Model Year
Model
2011–2015
Sonata Hybrid (HEV)
2016–2019
Sonata Hybrid/Plug-In Hybrid (HEV / PHEV)
2010–2012
Santa Fe
2010–2013
Tucson
2014–2021
Tucson
2014
Elantra Coupe
2014–2016
Elantra
2014–2020
Elantra GT
2012–2017
Veloster

Engine
Theta II 2.4-liter MPI Hybrid
Nu 2.0-liter GDI Hybrid
Theta II 2.4-liter MPI
Theta II 2.4-liter MPI
Nu 2.0-liter GDI
Nu 2.0-liter GDI
Nu 2.0-liter GDI
Nu 2.0-liter GDI
Gamma 1.6-liter GDI

Q3: What is the concern for these vehicles?
A3: Subject vehicles (“Class Vehicles”) are alleged to have been manufactured, marketed, sold, and/or leased
with an engine defect that could result in sudden engine seizure, stalling, engine failure, and in some
circumstances, engine fire.
Q4: What will be done during the service at the dealer?
A4: The service process calls for the inspection of the vehicle, and if applicable, the replacement of the engine
or the updating of the engine ECU software based on the inspection results. Additionally, warranty coverage for
affected vehicles will be extended for the conditions outlined herein.
Q5: When will owners be notified?
A5: As of June 7, 2023, customers affected by the proposed Settlement will have been sent notice of the
Settlement by mail and email and may start directing questions to dealers. In response to those questions,
dealers should direct customers as follows:
 To check eligibility by VIN, a summary of the potential benefits and information on how to file a claim,
visit www.HyundaiEngineClassSettlement.com.
 For any questions about the proposed Settlement, call 1-855-215-4931, Monday thru Friday 8:00AM to
7:00PM EST.
 Encourage any customer with a vehicle eligible for Service Campaign 966 and/or 982 (Knock Sensor
Detection System) to have the campaign completed immediately. Remind them that certain Settlement
benefits require KSDS installed by November 4, 2023, and the extended warranty generally requires
KSDS Completion prior to engine issues arising.

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Contact Reference
Thank you for your prompt attention to this important quality matter and continued commitment to Hyundai
customers.

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