T-SB-0036-23

June 15, 2023

2024 Grand Highlander and Grand Highlander HV PreDelivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2024

Grand Highlander, Grand
Highlander HV

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2024 model year Grand
Highlander and Grand Highlander Hybrid vehicles. A universal PDS Check Sheet that contains
PDS steps that apply to all 2024 model year Toyota vehicles has been developed. To properly
perform a complete PDS, you must complete all procedures contained in this TSB as well as the
universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.

© 2023 Toyota Motor Sales, USA

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2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

Warranty Information
OP CODE

DESCRIPTION

001013

Pre-Delivery Service (PDS)

MODEL

TIME

Grand Highlander

1.0

Grand Highlander HV

1.5

OFP

T1

T2

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0
Techstream Lite

PART NUMBER

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 GTS+ software version 2023.02.001.02 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.


© 2023 Toyota Motor Sales, USA

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2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS)
Procedures

D/C Cut Fuse Installation................................................................................................................. 4
Head Unit System Reset ................................................................................................................. 5
Seating Position Control ECU Initialization* ..................................................................................... 5
Power Back Door Initialization ......................................................................................................... 5
Customize ACC Function ................................................................................................................ 6
Front License Plate and Mounting Bracket Installation* ................................................................... 7
Tire Pressure Warning System (TPWS) Initialization ....................................................................... 7
Navigation — Set Date & Time by GPS ........................................................................................... 7
*If applicable.

© 2023 Toyota Motor Sales, USA

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June 15, 2023

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2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS)
D/C Cut Fuse Installation

To minimize battery discharge, the D/C cut fuse (20A) has been removed and is stored in the
engine compartment relay block. Install the D/C cut fuse (20A) and confirm ALL related
Diagnostic Trouble Codes (DTCs) are cleared.
Figure 1.

1

2
3

1

Relay Block

2

Remove D/C Cut Fuse (20A)

3

Install D/C Cut Fuse (20A) (Original Location)

NOTE
With the D/C cut fuse (20A) removed, if any DTCs are detected when the ignition is turned ON during
transportation, use Global Techstream Software (GTS) to clear ALL DTCs AFTER ensuring that there are
NO malfunctions.

© 2023 Toyota Motor Sales, USA

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June 15, 2023

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2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS)
Head Unit System Reset

Before selling a Toyota vehicle, confirm that the welcome screen with language options appears
on the head unit display when the ignition is switched to the ON position. There may be
instances where the welcome screen with language options may not properly appear on the
head unit display.
If the welcome screen showing language options is NOT displayed, complete the
following steps:
1. Select the Settings option (gear icon).
2. Scroll down and select the Info & Security option.
3. The System Reset dialogue box will appear. Select Reset to confirm the resetting of system.
4. Confirm that the welcome screen with language options is now displayed.

Seating Position Control ECU Initialization

Initialization of the seating position control ECU is required after D/C cut fuse installation.
Refer to the applicable Repair Manual for the seating position control ECU initialization procedure
(procedure 2).

Power Back Door Initialization

As a result of the removal of the D/C cut fuse with the back door opened, the “automatic open
and close” function of the power back door will be inoperative due to loss of the back door
position memory stored in the ECU. Refer to the applicable Repair Manual for the power back
door initialization procedure.

© 2023 Toyota Motor Sales, USA

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2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS)
Customize ACC Function

The pre-startup function detects when a user enters the vehicle, and it energizes the audio head
unit (+BA) so that the multimedia system can quickly be used. This function is not enabled at the
factory to reduce parasitic current draw in transit and storage. To enable this function, it is
necessary to set the ACC customization function in the navigation display to OFF.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Enter the following menus: Settings – Vehicle Customization – Utility – ACC Customize.
3. Change the setting to OFF (toggle at left with gray background).

Front License Plate and Mounting Bracket Installation

The front license mounting plate bracket and two self-tapping screws are loaded in the vehicle at
the assembly plant. Follow this procedure to install the front license plate mounting bracket and
front license plate in states where it is required by law.
1. Align holes “A” of the mounting bracket
with the dimples on the radiator grille.

Figure 2.

A

NOTE

A

 Holes “A” are used for installation of the
mounting bracket to the radiator grille.
 Holes “B” are used for the installation of the
front license plate to the mounting bracket.

B

2. Install the mounting bracket to the radiator
grille using two self-tapping screws.
NOTICE
Do NOT overtighten the
self-tapping screws.

2
1

1

Mounting Bracket

2

Dimples

© 2023 Toyota Motor Sales, USA

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2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)

3. Install the front license plate to the mounting bracket at holes “B” using two non-corroding
bolts with the following dimensions:
Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)
Figure 3.

Figure 4.
1

2

1
3

2

1

Length

1

Self-tapping Screws

2

Diameter

2

Front License Plate

3

Bolts

Tire Pressure Warning System (TPWS) Initialization

After adjusting all the tires to the correct air pressure, perform the initialization of the Tire Pressure
Warning System. Refer to the applicable Repair Manual for the TPWS initialization procedure.
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using Techstream and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.

Navigation — Set Date & Time by GPS

Before selling a Toyota vehicle, it is necessary to turn the Set Date & Time by GPS setting to the
ON position.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Navigate the following menus in the head unit: Settings – General – Date & Time –
Set date & time by GPS.
3. Ensure the Set Date & Time by GPS function is set to the ON position.

© 2023 Toyota Motor Sales, USA