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Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: June 15, 2023
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SECOND KEY DELIVERY PROGRAM 23TJ01
Multiple Models and Model Years
Second Key Delivery Program
Model / Years
2022 - 2023 Mirai
2023 RAV4 / RAV4 HV (CBU)
2022 Prius
2022 Prius Prime
2023 4Runner
2022 C-HR
2023 RAV4 Prime
2023 bZ4X
2023 Venza HV
2023 Prius

Production Period
Early November 2022 – Mid January 2023
Late October 2022 – Early January 2023
Late October 2022 – Early December 2022
Late October 2022 – Late November 2022
Early November 2022 – Late December 2022
Early November 2022 – Late December 2022
Early November – Late December
Early November – Late December
Late October – Late December
Late December

Approximate Total Vehicles
810
12,860
4,320
2,370
16,940
340
2,920
800
6,340
120

Reason for Program
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global
semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second
mechanical key.
Program Details
Any authorized Toyota dealer will duplicate and provide the owner with one (1) additional Smart Key FREE OF CHARGE. Toyota
has sufficient parts to begin a phased implementation of the remedy. Refer to the table in the attached FAQ to determine the
remedy status and dates that Toyota estimates the remedy will become available for each model.
Second Key Program Phase Interpretation
This program will be launched in phases due to parts availability. Only vehicles in the currently launched phase(s) will be
searchable on TIS. If a customer contacts your dealer about status of the program on their vehicle and it is not applicable to this
program on TIS/SLP, use the table in the attached FAQ to further assist the customer on coverage and timing of launch for their
phase.
Covered Vehicles
There are approximately 47,800 vehicles covered by this Second Key Delivery Program at this time. Approximately 1,300
vehicles covered by this Second Key Delivery Program were distributed to Puerto Rico.

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Owner Letter Mailing Date
A sample of the owner notification letter has been included for your reference.
Phase 1 Customer Mailing

June 2023

Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
Second Key Delivery Program announcement, it is the dealership’s responsibility to forward the owner letter to the customer
who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to providing a second key to any guest. Dealers should
program the second key as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures
New and Used Vehicles (not certified) in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers deliver the second key under this Second Key Delivery Program
on any new or used vehicles currently in dealer inventory that are covered by this phase of the Second Key Delivery Program
prior to customer delivery.
However, if the second key is not immediately available for delivery at the time of sale, delivery of a covered vehicle is
acceptable, provided that the guest is clearly informed that they will only be receiving one key at the time of delivery until the
second key is available.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the second key is available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of
the email state “Disclosure Form 23TJ01” and include the VIN.
Toyota Certified Used Vehicle (TCUV)
For a vehicle that is covered by this phase of the Second Key Delivery Program to be sold as a Toyota Certified used Vehicle
(TCUV), the Second Key Delivery Program will need to be completed prior to delivery to the customer. Please note: the second
keys are available as of the date of this notice for the vehicles that are covered in this phase of the program, so please check
your inventory for any of the above-referenced models, and if applicable, immediately order the second key through TIS so it
will be available at the time of sale.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Second
Key Delivery Program. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this Second Key Delivery Program are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability.
Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify
which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on
the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further
instructions.
Part Number
04002-*****

Description
TRANSMITTER SUBASSY, ELECTRICAL KEY

Quantity
1

Refer to CPOR to determine the specific part number required for each VIN.

Technician Training Requirements
Appropriate handling and delivery of the second key for covered vehicles is extremely important to Toyota. All dealership
technicians performing this key programming and delivery activity are required to successfully complete the most current
version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the activity
performed correctly; technicians performing this activity are required to currently have completed all of the following courses:
•

TIC206a Electrical Repair 1

Always check which technicians can perform the activity by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this activity. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this activity. It is important to
consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this
activity at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on this activity. Conduct all non-completed Safety Recalls and Service Campaigns on the
vehicle during the time of appointment.
Repair Quality Confirmation
The repair and service quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the
activity performed correctly, please designate at least one associate (someone other than the individual who performed the
repair) to verify the activity for every vehicle prior to customer delivery.

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Reimbursement Procedures
Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches RO
2. Check Vehicle Inquiry System for
program eligibility

No further action required
Not Covered

Covered

Vehicle Immobilizer System New Key
Registration

Wireless Door Lock Control System New
Key Registration

Program completed, return vehicle to the
customer

Op Code
23TJ01R1
•

Description
Provide Customer with Second Key

Flat Rate Hours
0.4

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Second Key Delivery Program. This claim filing information is used
by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a
claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure
Bulletin PRO17-03 to correct the claim.

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Campaign Designation / Phase Decoder

23TJ01
23

T

J

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

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SECOND KEY DELIVERY PROGRAM 23TJ01
Multiple Models and Model Years
Second Key Delivery Program
Frequently Asked Questions
Original Publication Date: June 15, 2023
Q1:
A1:

What is the reason for the program?
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global
semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and
a second mechanical key.

*The Smart Key shown above is an example and may be a different design depending on the model of vehicle.
Q2:
A2:

What is Toyota going to do?
Any authorized Toyota dealer will duplicate and provide the owner with one (1) additional Smart Key FREE OF CHARGE.
Toyota has sufficient parts to begin a phased implementation of the remedy.
Q2a:
A2a:

Q3:
A3:

How can I determine if a vehicle is eligible for the Second Key Delivery Program?
Vehicles involved in the Second Key Delivery Program will appear during a TIS/SLP VIN lookup if they are
involved in a phase for which the remedy is available. You can use the chart at the end of this FAQ to
determine which phase a vehicle is involved in and for which phases the remedy is available.

Which and how many vehicles are covered by this program?
There are approximately 47,800 vehicles covered by this Second Key Delivery Program.

FAQ Page 1 of 4
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Model / Years
2022 - 2023 Mirai
2023 RAV4 / RAV4 HV (CBU)
2022 Prius
2022 Prius Prime
2023 4Runner
2022 C-HR
2023 RAV4 Prime
2023 bZ4X
2023 Venza HV
2023 Prius
Q3a:
A3a:

Production Period
Early November 2022 – Mid January 2023
Late October 2022 – Early January 2023
Late October 2022 – Early December 2022
Late October 2022 – Late November 2022
Early November 2022 – Late December 2022
Early November 2022 – Late December 2022
Early November – Late December
Early November – Late December
Late October – Late December
Late December

Approximate Total Vehicles
810
12,860
4,320
2,370
16,940
340
2,920
800
6,340
120

Are there any other Lexus/Toyota/Scion vehicles covered by this program in the U.S.?
Yes, there are certain 2022-2023 Lexus GX, IS, LC, LS, LX, NX, RC-F, RX and UX vehicles covered under this
program.