Q4:
A4:

How long will pairing the key take?
It will take 45 minutes to pair the key to the vehicle. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.

Q5:
A5:

Do customers need to bring anything with them to their appointment to receive their second Smart Key?
Yes. Customers will need to bring the vehicle and original Smart Key equipped with their vehicle to their appointment.
The original key will be used to program the new Smart Key to the vehicle.

Q6:
A6:

Why does this only apply to certain vehicle models?
Some vehicles have a different Smart Key that is not being impacted at this time.

Q7:
A7:

Which models are currently being produced with only one (1) Smart Key?
Rav4 Prime, bZ4X, Venza, Prius, Prius Prime, Crown, Sienna, Tundra, and Sequoia.

Q8:
A8:

What is the difference between a Type #2 (15CY) and Type #3/#4 (19CY) Smart Key?
The Type #2 (15CY) and Type #3/Type #4 (19CY) Smart Keys have a different design and use different semiconductors.
The models that use these different types of Smart Keys are explained in the chart below. Due to differences in the
supply of the semiconductors used, the timeline for each type is different.

Q9:
A9:

How long will the shortage last?
We continue to work diligently to minimize the impact to our customers. At this time, we estimate that all models will
return to production with two (2) Smart Keys in the fourth quarter of 2023. Depending on the parts supply situation,
which continues to evolve and may further change, we are currently aiming to begin providing affected customers with
their second Smart Key in phases beginning in June 2023.

Q10:
A10:

How will Toyota notify customers when their second Smart Key is available?
We plan to notify affected customers by first class mail when second keys are available and ask customers to return to
a Toyota dealer with their vehicle and original Smart Key so dealers can program a new second key and provide it to
the customer. The mailing will also occur in phases, and the timing will be approximately one week after the
announcement of each phase.

Q11:
A11:

Is the second Smart Key delivery part of Toyota’s New Vehicle Limited Warranty?
No. The second key delivery is not considered part of Toyota’s New Vehicle Limited Warranty. This is simply the delivery
of the second Smart Key included in the purchase of the vehicle, but which was unavailable at the time of the vehicle
delivery due to the ongoing chip shortage situation.
FAQ Page 2 of 4
© 2023 Toyota Motor Sales, USA

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Q12:
A12:

Q13:
A13:

A customer recently had a new Smart Key registered to their vehicle and now there is a message on the MultiInformation Display (MID) about a new key being registered. Is this normal?
Yes. Depending on the model, a message may display for up to 10 days and is intended to provide the owner a notice
that a new key has been registered. This message is displayed to inform the owner that a new key has been registered
and help prevent the vehicle from being stolen if the registration was unauthorized. Refer to the Repair Manual or
Owner’s Manual for more information.
What if a customer has lost their original key or has an urgent need for a second key, but is not yet eligible for the
program because they are involved in a later phase?
If a customer has lost their only Smart Key or has an urgent need for a second key, please provide them with a second
key as a goodwill gesture if they are involved in a later phase. For other extenuating circumstances, please have the
customer contact the Toyota Brand Engagement Center for further assistance.

Q14:
A14:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q15:
A15:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 3 of 4
© 2023 Toyota Motor Sales, USA

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The table below describes the phases currently planned for the Second Key
Delivery Program and the estimated timing of announcement. This table
will be updated over time as more details become available.

Dealers can identify which models were produced with one (1) Smart Key and
which phase a vehicle belongs to using the chart below.
Example: Customer has a 4Runner produced in December 2022. Confirm
the production date of the vehicle against the Start and End Production
Dates in the table below to confirm if the vehicle was produced with one (1)
Smart Key. If so, check the color of the box corresponding to the model and
production month in the table below, and compare to the Phase summary
table to the left. The box for 4Runner produced in December has a dark
green color which means it is part of Phase 1, which is currently estimated
to be announced in June 2023.

Production
Location

Japan

NA

Key Type

Model

Mirai
RAV4 / RAV4 HV
Type #2
22MY Prius
(15CY)
22MY Prius Prime
4Runner
C-HR
RAV4 Prime
bZ4X
Type #3/#4
Venza
(19CY)
23MY Prius
23MY Prius Prime
Crown
Camry
Type #2
RAV4 / RAV4 HV
(15CY)
Highlander
Sienna
Type #3/#4
Tundra
(19CY)
Sequoia

Production Start
w/ 1 Smart Key

Production End
w/ 1 Smart Key

Vehicle
Volume

11/8/2022
10/31/2022
10/31/2022
10/31/2022
11/7/2022
11/5/2022
11/4/2022
11/9/2022
10/31/2022
12/22/2022
TBD
1/12/2023
10/6/2022
10/6/2022
10/7/2022
10/17/2022
10/12/2022
10/13/2022

1/16/2023
1/9/2023
12/1/2022
11/24/2022
12/28/2022
12/28/2022
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
1/3/2023
1/3/2023
1/3/2023
Ongoing
Ongoing
Ongoing

811
12,861
4,323
2,368
16,941
339
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD

Oct

2022
Nov Dec

Jan

Feb

Production Year / Month
2023
Mar Apr May Jun
Jul

Aug

Sep

Oct

Nov

Dec

Returns to 2 Keys
in Production in
4th Quarter 2023

Returns to 2 Keys
in Production in
4th Quarter 2023

FAQ Page 4 of 4
© 2023 Toyota Motor Sales, USA

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.

This vehicle is involved in a Second Key Delivery Program. At this time, parts are not available and the second key has NOT been
provided. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the second key delivered
at NO CHARGE when the part is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
VIN

Program Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the key becomes available. This
information will only be used for program communications. If you’d like to update your preferred contact information
in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

© 2022 Toyota Motor Sales, USA

•• PROTECTED 関係者外秘

TOYOTA

Multiple Models and Model Years
23TJ01
Second Key Delivery Program
[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As a result of a global semiconductor
shortage, your vehicle was delivered with only one (1) Smart Key, instead of two. As supply of Smart Keys improves, Toyota is
announcing a Second Key Delivery Program, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
What is the reason for the program?
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global
semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second
mechanical key.
What will Toyota do?
Any authorized Toyota dealer will duplicate and provide the owner with one (1) additional Smart Key FREE OF CHARGE.
What should you do?
To minimize inconvenience, please contact your authorized Toyota dealer to make an appointment to have the additional
Smart Key transmitter duplicated and provided to you. This will require your dealer to order a new key for your vehicle
in advance of your appointment. We recommend you contact your dealer to schedule an appointment in advance to
confirm parts availability and minimize your inconvenience. The registration of the new key will take approximately 45
minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a
longer period of time.
What if you have other questions?
•
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this program and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through
Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.