NHTSA ID Number: 10239754
Manufacturer Communication Number: TSB_ELE229_R4
TSB/Document Date: 2023-08-02
Summary
TECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE FOR WIRELESS CARPLAY IMPROVEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to update the head unit software on some 2021MY K5 (DL3a), Sorento (MQ4a), and Sorento Hybrid
(MQ4 HEV) vehicles equipped with a Display Audio 2.0 Value head unit, which may exhibit a wireless CarPlay connectivity issue with Apple phones running iOS14 software version.
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TSB/Document ID: TSB_ELE229_R4
Replacement Service Bulletin Number:
MFR Communication Date: 2023-07-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
GROUP
MODEL
ELE
2021MY
K5 (DL3a)
Sorento (MQ4) and
Hybrid (MQ4 HEV)
NUMBER
DATE
229 (Rev 4, 07/13/2023)
January 2021
TECHNICAL SERVICE BULLETIN
SUBJECT:
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
FOR WIRELESS CARPLAY IMPROVEMENT
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to update the head unit software on some 2021MY K5 (DL3a), Sorento
(MQ4a), and Sorento Hybrid (MQ4 HEV) vehicles equipped with a Display Audio 2.0 Value head unit, which
may exhibit a wireless CarPlay connectivity issue with Apple phones running iOS14 software version. Once
the update is performed on the head unit, please follow the instructions ‘For Customer’ at the end of the
procedure in this bulletin.
Note: This publication was previously released as a Combination TSB/Service Action SA460 which is now
CLOSED and only referred to as TSB ELE229 for claim submission.
Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To:
X General Manager
X Service Advisors
X Technicians
X Service Manager
X Parts Manager
X Body Shop Manager
X Fleet Repair
Page 2 of 7
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
SUBJECT:
FOR WIRELESS CARPLAY IMPROVEMENT
Software Download Procedure:
1.
Open
the
browser
and
visit
www.update.kia.com.
Note: One USB (4GB minimum storage) per
vehicle model is required.
IMPORTANT
NOTICE
Use a previously shipped USB drive
from a “closed” Service Action (Ex.
SA386) or other locally sourced USB
drive available. If the USB is new, no
If the USB drive is previously used, be
formatting is required. Use one USB
sure to “format” it to “FAT32” prior to
per software download.
use. This will erase all previous
content on the drive.
2.
Click on “Display Audio Software Update” in
the Notifications box.
3.
Scroll down and click on “List of vehicles eligible
for the Display Audio Gen2V update”.
4.
Download the software files by clicking the
“Download” link to the right of the selected
model.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 4) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
Page 3 of 7
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
SUBJECT:
FOR WIRELESS CARPLAY IMPROVEMENT
5a.
If Internet Explorer is being used, it will ask to
Internet Explorer:
save the file.
5b.
If Google Chrome browser is being used, the
download will start automatically at the bottom
of the page.
5c.
Google Chrome:
Save the file in the desktop/laptop.
Note where the file was saved.
Example: MQ4.zip shown
6.
From
the
desktop/laptop,
open
the
downloaded file (un-zip or extract) and copy
the two (2) included files shown.
7.
Insert
the
“blank”
USB
drive
to
the
desktop/laptop USB port.
8.
Copy the files to the USB drive. DO NOT
unzip/extract the files.
enc_d2vsystem_package_XXX.XXX.XXXXXX.zip
enc_system_package_XXX.XXX.XXXXXX.zip
Note: The same USB can be used on multiple
vehicles of the same model after the initial
download.
9.
Proceed to the ‘Software Update Procedure’ on page 4 to install the software to the vehicle.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 4) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
Page 4 of 7
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
SUBJECT:
FOR WIRELESS CARPLAY IMPROVEMENT
Software Update Procedure:
1.
Press the ‘Start’ button to ignition ‘ON’.
2.
Press ‘Settings’ on the head unit.
NOTICE
All images used throughout this
service bulletin are for reference use
only.
Disregard
time
and
date
displayed in each step.
3.
Select ‘General’.
4a.
Select ‘SW Info/Update’.
4b.
Verify that an earlier software version is
currently installed. Refer to the “Software
Version” table on page 6.
If the SW version is older than the new version
in the table, proceed with the update.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 4) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
Page 5 of 7
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
SUBJECT:
FOR WIRELESS CARPLAY IMPROVEMENT
5.
Insert USB Flash Drive into the vehicle’s USB
Port. (Location will vary by model)
6.
Press ‘Update’.
NOTICE
Do not remove the USB flash drive or
turn off the ignition during the
update.
7.
8a.
Select ‘Yes’ on the pop-up.
The software update will begin.
NOTE:
•
Wait
until
the
update
is
complete,
approximately fifteen (15) minutes.
•
The Kia logo may appear several times, or
the display will be black during the
update. This is normal.
•
System will reboot automatically.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 4) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
Page 6 of 7
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
SUBJECT:
8b.
FOR WIRELESS CARPLAY IMPROVEMENT
When the update has completed, the image
shown at right will appear, and the system will
restart automatically.
9.
Confirm the new “SW Ver.” was installed
correctly.
Note: Refer to the Software Version table below.
10.
Remove the USB flash drive from the vehicle.
11.
Shut engine off.
For Customers:
After the head unit is updated, please inform customers to do the following:
•
•
iPhone:
o
Update to latest iOS available software version.
o
Go to Settings > General > CarPlay and delete all the vehicles previously added.
o
Go to Settings > Bluetooth and delete all the devices.
Head unit:
o
Go to SETUP > Device Connection > Bluetooth Connection and delete all the paired
devices.
o
Go to SETUP > Device Connection > Phone Projection > Apple CarPlay and delete all the
paired devices.
•
Re-pair the Bluetooth and CarPlay freshly with the vehicle head unit and start using it.
Model
K5
(DL3a)
Sorento
(MQ4a)
Sorento Hybrid
(MQ4a)
Software Version (SW Ver.)
Current Version
New Version
DL3.USA.D2V.001.001.200408
DL3.USA.D2V.001.001.200630
DL3.USA.D2V.003.200.220927 (or later)
DL3.USA.D2V.002.100.200723
MQ4.USA.D2V.001.001.200804
MQ4.USA.D2V.003.200.220927 (or later)
MQ4_HEV.USA.D2V.001.001.200804
MQ4_HEV.USA.D2V.003.200.220927 (or later)
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 4) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
Page 7 of 7
DISPLAY AUDIO 2.0 VALUE SOFTWARE UPDATE
SUBJECT:
FOR WIRELESS CARPLAY IMPROVEMENT
AFFECTED VEHICLE RANGE:
Model
Production Date Range
K5 (DL3a)
May 27, 2020 to December 17, 2020
Sorento (MQ4a)
September 10, 2020 to December 16, 2020
Sorento Hybrid (MQ4 HEV)
September 2, 2020 to November 26, 2020
REQUIRED PART:
Part Name
Figure
Comments
Dealers need to have 3 USB drives
with a minimum 4GB of storage each.
Reimbursement of $16 will be credited
to each dealer’s parts account for the
purchase of USB drives.
WARRANTY INFORMATION:
N Code: H12 C Code: ZZ3
Model
Claim
Type
Qty.
Labor Op
Op
Description
Code
Time
Replaceme
nt
Qty.
P/N
96160
DL3a
MQ4a
Causal P/N
Repair
L3700FHL
W
96160
R5700FHL
MQ4
96160
(HEV)
P4700FHL
0
D-Audio 2.0
Software Update
96160Q0A
0.3
M/H
N/A
0
Note: This publication was previously released as a Combination TSB/Service Action SA460 which is now
CLOSED and only referred to as TSB ELE229 for claim submission.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE229 (Rev 4) K5 (DL3a), Sorento (MQ4a/MQ4 HEV) January 2021
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