NHTSA ID Number: 10239661
Manufacturer Communication Number: Bulletin 97GX
TSB/Document Date: 2023-08-04
Summary
An unsealed splice may have been routed in the lower part of the under hood electronics box where it can be exposed to moisture resulting in corrosion. This corrosion may cause a warning message “Electrical system not working correctly. Please go to workshop†to appear. Replace the unsealed splice with a wiring repair kit.
Release Date
Technical Service Bulletin
07/25/2023
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
Applicable Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
CAN
2021
2021
2022
2022
ID.4
ID.4
18,428
1,277
Revision History
Revision
Date
Purpose
1
July 25, 2023
Original publication
Condition/Technical Background
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria
Technical Background
01
An unsealed splice may have been routed in the lower part of the under hood electronics box where it can
be exposed to moisture resulting in corrosion. This corrosion may cause a warning message “Electrical
system not working correctly. Please go to workshop” to appear.
Remedy
Criteria
01
Remedy
Replace the unsealed splice with a wiring repair kit.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 97GX code in the ELSA Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 1 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
Service
NOTE:
•
ELSA is the only valid inquiry/verification source. Check ELSA on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an ELSA printout
showing the “open” status to the repair order.
•
If this UPDATE appears to have already been performed but the code still shows open in ELSA, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
•
ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
•
Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
•
Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 2 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
Fit wiring harness repair kit:
•
Remove the bolts .
•
Remove the impact member .
•
Disconnect the 12V battery according to
the ELSA repair manual:
o
See ELSA Repair manual: Repair
manual > Electrical System >
Electrical Equipment > 27 Battery,
Starter, Generator, Cruise Control
> Battery > Battery, Disconnecting
and Connecting.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 3 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Unclip the washer solvent filler neck
and secure it to the side.
•
Remove the cover from the SA fuse
panel on top of the 12V battery.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 4 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Remove the wire from the SA fuse
panel and secure it to the side.
•
Remove the cover from the SB fuse
panel under the hood.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 5 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Remove the rubber grommet from the
SB fuse box in an upwards motion.
•
Remove the cable tie .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 6 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Remove fuse SB2 and relay R1
from the under hood fuse panel.
•
Unlock the two retaining tabs ,
applying slight upward pressure to prevent
the tabs from locking back in.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 7 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Unlock the two retaining tabs on
the other side of the fuse panel and lift it
up.
NOTE
The electronics box housing can be removed to
create additional work space.
•
Unlock the contacts with release tool
-VAS1978/18- and remove them from the
fuse panel.
NOTE
The terminals are different types. Take note of
the terminal positions when removing them.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 8 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
CAUTION
Risk of damage!
The wires in the harness can be damaged if care
is not taken when cutting the fabric tape.
•
At the wiring harness for the electronics
box , carefully cut open 10 cm of the
fabric tape using a suitable tool.
•
Locate the J1 splice and remove the
fabric tape.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 9 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Cut the wire which leads to the body
harness.
•
Wire that is to be cut shown
from a different view for clarity.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 10 of 17
Release Date
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TSB/Document ID: Bulletin 97GX
Replacement Service Bulletin Number:
MFR Communication Date: 2023-07-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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