BULLETIN NOTES
• This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in Red text.
• This service bulletin is only for sublet repair. A qualified upholstery repair specialist is required for this repair
procedure.
• Please print a copy of this bulletin for the upholstery repair specialist.
Previous TSBs:

Date(s) Issued:

09-007/23

02/01/23 and 04/03/23

09-012/22

04/08/22

09-007/20

12/10/20 and 01/13/20

09-006/19

01/14/19

09-015/18

03/22/18 and 10/10/18

09-016/16

03/07/16 and 06/22/16

09-015/12

03/23/12

APPLICABLE MODEL(S)/VINS:
2020-2024 Mazda3
2020-2021 Mazda6
2020-2024 MX-5
2022-2024 MX-30
2020-2021 CX-3
2020-2024 CX-5
2020-2024 CX-9
2020-2024 CX-30
2023-2024 CX-50
2024 CX-90
DESCRIPTION
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion
and/or seat back surface.
Page 1 of 6

06/01/2023 01:10 PM tlawrenc

NOTE:
• This service information only applies to new/unsold vehicles currently in dealer inventory.
• Explain to the customer before performing the repair that the wrinkles may not be completely removed.
• This repair is not intended to be a permanent fix. It is only meant to make new seats look their best when the
vehicle is first presented to the customer.
• Explain to the customer that the leather is a natural material and may develop some wrinkles due to aging or wear
during normal use. This is normal behavior of the leather material.
• Once the vehicle is in service, the leather seat trim will start to conform to the customer and may develop some
wrinkles. This is a normal occurrence that happens over time and mileage accumulation.
• This service information only applies to vehicles equipped with leather seat trim.
• It is important to determine what interior trim (leather or leatherette) the subject vehicle has before attempting this
repair.
• Some vehicles have a combination of leather AND leatherette covered seat trim. The areas covered in leather are
the seat bottom and seat back.
• Only the leather portion of the seat trim have wrinkles. The seat trim areas covered in leatherette DO NOT not
have wrinkles and do not require ironing.

Customers experiencing this concern should have their vehicle repaired according to the following repair procedure.
REPAIR PROCEDURE
NOTE: This repair is only applicable to new vehicles during PDI or when a new vehicle is delivered to the
customer.
CAUTION:
• DO NOT steam iron leatherette type seat trim, otherwise, the trim will be damaged and will not be covered
under warranty.
• To avoid seat trim burn damage, NEVER use a flat iron without steam, ALWAYS use a commercially available
steam iron.
1. Heat an iron to 284 - 356 °F(140 -180 °C).
2. Sufficiently spray water on a cloth with a spray bottle.
Page 2 of 6

06/01/2023 01:10 PM tlawrenc

NOTE: Always keep the cloth wet. Spray water on the cloth repeatedly before it dries.

3. Wrap the bottom of iron by the water-soaked cloth.
4. Stretch the wrinkled portion of seat surface by hand.
5. Run the iron with the cloth on the wrinkled area, as shown below.

CAUTION:
• Do not spray water on the ISO FIX button (shown below), seat belt and buckle.
• Do not run the iron on the ISO FIX button, seat belt & buckle.

Page 3 of 6

06/01/2023 01:10 PM tlawrenc

CAUTION:
• DO NOT keep the iron in the same area for a long time. Doing so could damage the seat surface, as shown
below.
• DO NOT run the iron without a water-soaked cloth, especially over the seat trim beading and seat side trim areas.

Page 4 of 6

06/01/2023 01:10 PM tlawrenc

WARRANTY INFORMATION
NOTE:
•
•
•
•

This warranty information applies only to verified new vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
This service bulletin is only for sublet repair. A qualified upholstery repair specialist is required for this repair
procedure.
---

---

Note

Warranty Type

A

---

Symptom Code

87

---

Damage Code

9E

---

Refer to GEPC part number of
concerned seat

---

0

---

Operation Number / Labor
Hours:

XXG23ARX / 0.0 Hrs.

---

Sublet Allowance:

MM030XRX / 0.3 Hrs.

Sublet allowance can be claimed for administration

Part Number Main Cause
Quantity

Page 5 of 6

06/01/2023 01:10 PM tlawrenc

tasks associated with the sublet repair.
UPHOLSTERY REPAIR SHOP
Cost to repair leather seats
Sublet Invoice Number
Sublet Type Code
Sublet Amount

Number from the upholstery repair shop invoice or dealer p
urchase order.
Enter "F6"
Enter the upholster shop invoice amount. No mark-up allow
ed.

Page 6 of 6

06/01/2023 01:10 PM tlawrenc