Service Information
Offboard Diagnostic Information System Service (ODIS Service)

Number: VOS-14-03

Subject: Microsoft® Internet Explorer Version Requirement Configure Windows® 7 Updates

Date: Feb. 21, 2014

1.0 – Introduction
From application version 2.1.0 and higher, ODIS Service and its web-based integration with ElsaPro are
optimized for Windows 7 and Internet Explorer (IE) version 9.
New VAS 6150C Diagnostic Laptops and VAS 6160A Diagnostic Tablet devices are shipped with
Windows 7 and IE9.
In addition, Windows 7 installation DVDs (that include IE9) are scheduled to arrive at dealerships during
the weeks of February 24 and March 3, 2014. These DVDs are used to update existing, eligible devices in
service with Windows 7. Instructions will be posted on ServiceNet when the DVDs are released.
However, please be aware that all new and existing VAS diagnostic devices with Windows 7 are subject to
Windows online updates that include IE10 and IE11. The installation of IE10 and/or IE11 from a
Windows 7 update will impair ODIS Service web-based functions.
As a result, and until further notice, the automatic download and installation of IE10 and IE11 during a
Windows update session must be prevented. Use the procedures in the sections below to configure
the Windows automatic update setting on each VAS diagnostic device with Windows 7 to check for
updates (no automatic download/install), and disable IE10 and IE11 installations.

2.0 – Procedures
Notes:
• The following procedures should be performed by qualified personnel only!
• Please read these instructions in their entirety before performing these procedures. If you do not
understand these instructions, arrange to have a qualified person perform these procedures.
• Discard all printed copies of this document after use. Revised versions may be issued at any
time. Always check ServiceNet for the latest version.

2.1 – Configure Windows Updates
Prerequisites:




VAS diagnostic device with Windows 7 Professional installed.
Device plugged in to A/C power adapter and booted to Windows desktop.

1. From the Windows desktop, go to: Windows (Start)

> Control Panel > Windows Update:

Continued …2/
Page 1 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2. From the Control Panel Home menu (at left of frame), select Change settings:

3. Select the “Check… & …choose” update method from the dropdown as indicated below:

4. Click OK (at bottom of frame):

5. Close the Control Panel window.

2.2 – Disable IE10 and IE11 Download and Installation
The following procedure describes disabling 1IE10 and IE11 on devices where no Windows updates
(including IE10 and IE11) have been automatically downloaded, or downloaded and subsequently
installed.
1. Go to: Windows (Start)

> Control Panel > Windows Update:

2. Click Check for updates:

3. An update prompt for Windows Update may or may not appear. If so, click Install now and wait while
an update for Windows Update is installed.
Continued …3/

Page 2 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
The system checks for updates:

4. When the results are displayed, click the XX important updates are available link:

Note:
The number of updates illustrated above is for reference only! The number of available updates will
always vary depending on type of device and date when available updates are checked.
5. Deselect the Internet Explorer 10 and Internet Explorer 11 updates from the update listing:

6. To prevent the IE updates from reappearing, right click the IE10 update and select Hide update from
the dropdown. Repeat with the IE11 update:

You can now choose to either download/install the available updates (without IE10 and IE11), or defer until
a later time.
Continued …4/
Page 3 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
7. To defer until later: Cancel and close the Windows update and heed the ATTENTION! information
below.
8. To download and install the available updates: Click OK (at bottom of frame):

9. Confirm that the total number of updates reflects the two IE versions being de-selected, and then
click Install updates:

10. Accept any Microsoft License Terms if prompted, and then click Finish.
11. Wait while the updates are downloaded and installed (no user intervention is necessary):

…

Allow 15 – 20 minutes for the update download and installation (network connection type and bandwidth
dependent).
12. Click Restart now:

ATTENTION!
Please inform all service personnel that under no circumstances are IE10 or IE11 updates to
be downloaded and installed on devices with Windows 7!

Page 4 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.