Campaign 993 Anti-Theft Immobilizer Software &
Campaign P32 Steering Wheel Lock Dealer Best Practices
June 15, 2023

Document Updates
•
•

New Campaign P32 for steering wheel locks (TSB 23-01-055H)
New Class Action Settlement Language incorporated into Customer FAQ’s, #11, page 11

Date

06/15/2023

Contents

Campaigns Overview ......................................................................................................................................................................................... 1
Applicability Workflow ....................................................................................................................................................................................... 2
Service Campaign 993 ..................................................................................................................................................................................... 3
Service Campaign P32 ..................................................................................................................................................................................... 5
VIN Lookup Tool ............................................................................................................................................................................................... 6
Best Practice Checklist ..................................................................................................................................................................................... 7
Hyundai Approved Accessory Kit (PN 00F67-AU200) ........................................................................................................................................ 9
Customer FAQs ............................................................................................................................................................................................... 10
Security Kit Customer FAQs............................................................................................................................................................................. 11
Contact Reference............................................................................................................................................................................................ 14
Appendix .......................................................................................................................................................................................................... 15

Campaigns Overview

Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft
steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not
equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software
(Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32).
This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer
software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
NOTE: In November 2021, engine immobilizers became standard on all Hyundai vehicles produced.
1. Vehicles equipped with an engine immobilizer: Hyundai vehicles that are equipped with a push button ignition or immobilizer
lamp in the instrument cluster are equipped with an immobilizer and therefore Campaign 993 software does not apply.
• Note: Some of these vehicles may have an open Campaign 993. If so, the campaign can be closed by submitting
the inspection only claim for the appliable model as outlined in the related Technical Service Bulletin (TSB) 2301-014H-5 (or latest version).

Page 1 of 16

2. Campaign 993: Certain 2011-2022MY Hyundai vehicles without a push button ignition or immobilizer lamp in the instrument
cluster are eligible for the free anti-theft software upgrade and window decal campaign.
• Check WebDCS Vehicle Information Screen for eligibility by VIN.
VEHICLE
MODEL YTEAR
SOFTWARE AVAILABILITY
Elantra
Sonata
Venue
Kona
Veloster
Accent
Elantra
Elantra GT
Santa Fe
Santa Fe Sport
Santa Fe XL
Sonata
Tucson
Elantra
Elantra GT
Genesis Coupe
Palisade
Santa Fe

2017-2020
2015-2019
2020-2021
2018-2022
2012-2017, 2019-2021
2018-2022
2021-2022
2018-2020
2013-2028
2013-2018
2019
2011-2014
2011-2022
2011-2016
2013-2017
2013-2014
2020-2021
2019-2022

February 13, 2023
March 21, 2023
April 6, 2023

April 13, 2023

3. Campaign P32: Certain 2011-2017MY Hyundai vehicles without engine immobilizers cannot accommodate the Campaign 993
anti-theft software upgrade. For these affected customers, Hyundai is offering steering wheel locks at the dealer through the
service drive.
• Check the WebDCS “Vehicle Information” Screen for eligibility by VIN.

.

4. Additional Resources:
• Hyundai Accessory Security Kit: As an option on certain 2016-2022MY vehicles, a Hyundai Accessory Security
Kit can be purchased at Hyundai dealerships and Compustar authorized installers across the country.
• Hyundai will reimburse customers who own or lease 2011-2022 model year vehicles without immobilizers that
cannot accommodate the anti-theft software upgrade (Campaign 993) up to $300 for their purchase of a different
anti-theft device, such as an alarm kit. For more information, please contact Hyundai at 888- 498-0390.
• Hyundai will reimburse customers who own or lease 2011-2022 model year vehicles without immobilizers that
cannot accommodate the anti-theft software upgrade (Campaign 993) for their purchase of a steering wheel lock.
For steering wheel lock reimbursement, please contact Hyundai at 888-498-0390.
• Local Law Enforcement: Hyundai is working with local law enforcement offices to provide free steering wheel locks
to customers. Owners are advised to reach out to their local law enforcement for more information.

Applicability Workflow

The following process workflow provides a high-level view of the applicability of available actions. Detailed process and steps for
each are provided in the following pages of this Dealer Best Practice.
START
Check WebDCS.
Campaign 993
Applicable?

No

Equipped with push
button ignition or
immobilizer lamp,
or produced after
Nov 20, 2021?

No

Check WebDCS.
Campaign P32
Applicable?

Yes

Yes

Yes

Campaign 993 to
Install Anti-Theft
Software

Vehicle Has
Factory
Immobilizer & Is
Not Affected

Campaign P32 to
Provide Steering
Wheel Lock

(TSB #23-01-014H)

(TSB #23-01-055H)

Additional
Resources

Certain 201622MY Can
Purchase
Hyundai
Accessory
Security Kit

Reimbursement
for Steering
Wheel Lock /
Other Anti-Theft
Device
(888-498-0390)

Page 2 of 16

Service Campaign 993

Hyundai is conducting a service campaign to inspect if the Hyundai vehicle has a start/stop push button or immobilizer lamp indicator,
and if neither exist for the vehicle, upgrade the Integrated Body Control Unit/Body Control Module (IBU/BCM) software to enhance
the OEM Hyundai burglar alarm system operation and ignition start logic. It also requires installation of an anti-theft decal on the front
driver’s-side window and on the front passenger-side window. See TSB 23-01-014H-5 (or latest version) for repair details.

IMPORTANT
 Once the upgrade procedure has been completed, use the key fob button to lock and unlock the vehicle to
activate/deactivate the anti-theft system. After using the key fob to activate the anti-theft software, use the key
fob to first disarm the system prior to attempting to start the vehicle.
 Vehicles equipped with an aftermarket or add-on alarm, or remote start may not operate normally if the BCM is
upgraded with this software.
Applicable Vehicles (not equipped with immobilizer & not equipped START/STOP ignition button):
 Certain 2011-2014MY Sonata (YFa) (VIN starts with "5NP")
 Certain 2015-2019MY Sonata (LFa) (VIN starts with "5NP")
 Certain 2011-2016MY Elantra (UD/MD) (UD starts with “5NP”, MD VIN starts with “KMH”)
 Certain 2017-2020MY Elantra (AD/ADa) AD VIN starts with “5NP”, AD starts with “KMH”)
 Certain 2021-2022MY Elantra (CN7/CN7a) (CN7a VIN starts with “5NP, CN7 VIN starts with “KMH”)
 Certain 2013-2017MY Elantra GT (GD)
 Certain 2018-2020MY Elantra GT (PD)
 Certain 2020-2021MY Venue (QX)
 Certain 2012-2017MY Veloster (FS)
 Certain 2019-2021MY Veloster (JS)
 Certain 2018-2022MY Kona (OS)
 Certain 2018-2022MY Accent (HC)
 Certain 2011-2015MY Tucson (LM)
 Certain 2016-2021MY Tucson (TL)
 Certain 2022MY Tucson (NX4/NX4a) (NX4a VIN starts with “5NM”, NX4 starts with “KM8”)
 Certain 2013-2018MY Santa Fe Sport (AN)
 Certain 2013-2018MY Santa Fe & 2019MY Santa Fe XL (NC)
 Certain 2019-2022MY Santa Fe (TMa) (VIN starts with “5NM”)
 Certain 2020-2021MY Palisade (LX2)
 Certain 2013-2014MY Genesis Coupe (BK)
If vehicle is equipped with START/STOP button or an immobilizer lamp displayed on the instrument cluster, the campaign can be
closed by submitting the inspection only claim with STUI photos as outlined in the TSB.
Parts Information:
All dealers received an initial shipment roll of 500 Anti-Theft Window Decals to
service 250 vehicles (2 decals per vehicle) at the start of the Campaign 993
software upgrade. The Anti-Theft decals are only intended for vehicles that
receive the software upgrade as part of Campaign 993.
Please refer to Parts Bulletin SC993 Anti-Theft Decal Order Processing in
WebDCS (HD.com/Parts/DocumentsLibrary/ReferenceMaterials/Parts Bulletin)
for additional decal ordering information.

Page 3 of 16

Warranty Information:
Service Campaign 993 pays 0.3M/H (Elantra (CN7/CN7a pays 0.4 M/H) to perform the quick software upgrade. Op times
include completing the decal installation for both front windows while the software upgrade is being performed, taking STUI
photos, and uploading.
The STUI photos must include:
• If vehicle has push button ignition or immobilizer lamp in the instrument cluster: The push button ignition and/or
instrument cluster/gauges clearly showing the lighted lamps and telltale indicators (ignition to be turned to Accessory
mode).
• If software and decals installed: The anti-theft decals on the driver and passenger front windows clearly visible along
with a piece of paper displaying the last 6 digits of the VIN and date of the repair. If not included, claim will be subject
to debit.
Acceptable STUI photos of the immobilizer lamp in the instrument cluster is
shown to the right, and of the anti-theft decals installed on the passenger and
driver’s front side windows are shown below.

Recommended Alternative Transportation:
A Service Rental Car (SRC) will not be needed during the installation of the BCM software upgrade. This is a quick software
upgrade, and the anti-theft window decals can be applied while the software is running.
Customer Talk Tracks:
Topic: How to Arm & Disarm the Anti-Theft Software after Software Installation
• Vehicles with an exposed key cylinder on the driver’s door lock: “Hyundai recommends using your key fob button to
lock and unlock the vehicle to activate/deactivate the anti-theft system. However, your vehicle has an exposed key cylinder
on the driver’s door lock so you can also use your key to disarm the alarm/deactivate the “ignition kill” feature in addition to
using your key fob. NOTE: this recommendation does not apply to Kona 2018-2022MY (OS), in which the key FOB button
will need to be used to lock/unlock the vehicle and arm/dis-arm the security system.”
• Vehicles with a covered key cylinder on the driver’s door lock: “The key fob buttons to lock and unlock the vehicle
are required to activate/deactivate the anti-theft system. After using the key fob to activate the anti-theft system, the key fob
must be used to first disarm the system prior to attempting to start the vehicle.”

Page 4 of 16

Topic: Available Software and Decals
“Your vehicle is eligible for the free software upgrade to improve the existing factory alarm system and ignition start logic. We will
also apply anti-theft decals to the front driver's-side and front passenger-side windows of your vehicle. This procedure will be
performed at no charge to you. Once the upgrade procedure has been completed, be sure to lock and unlock your vehicle
using the key fob buttons to activate and deactivate the anti-theft system. Using the mechanical door lock may not activate the
anti-theft system and your vehicle may not start. If you have aftermarket window tint, the decals may cause damage to the tint if
you attempt to remove them later. Also, if your vehicle has an aftermarket security or remote start system installed, it’s
operation could be potentially affected by this software upgrade.”
Topic: Customer Requests the Software not Applied and/or the Decals not Installed
“We understand your concerns. We will document on the Repair Order that you have declined this enhanced anti-theft software
upgrade and/or decals. Please sign on this line to acknowledge you are declining the procedure at this time.”

Service Campaign P32

Hyundai is offering steering wheel locks to owners of certain 2011-2017MY Hyundai vehicles that cannot be updated with the
Service Campaign 993 anti-theft software. TSB 23-01-055H (or latest version) describes the procedure to provide the steering wheel
locks to affected customers through Hyundai dealers on the service drive.
Applicable Vehicles (certain vehicles not equipped with without push-button ignitions and not equipped with
immobilizer anti-theft devices):
 Certain 2011-2017MY Accent (MC/RB)
 Certain 2013-2014MY Elantra Coupe (JK)
 Certain 2011-2012MY Elantra Touring (FD)
 Certain 2011-2012MY Santa Fe (CM)
 Certain 2011-2012MY Veracruz (EN)
 Certain 2011-2012MY Genesis Coupe (BK)
Parts Information:
All dealers will receive an initial shipment of 8pcs.of steering wheel locks (PN 6009L) for distribution to affected customers in the
service drive (1 per eligible vehicle) at no-cost to the customer. Additional supplies can be ordered through the normal WebDCS
ordering process. CPM restriction will initially be set at 16pcs; Dealers able to order as claim submissions get processed.
Model

All

Part Name

Steering Wheel Lock

Part Number

6009L

Figure

Remarks
Dealers to order through normal
WebDCS ordering:
• 8 pieces per case
• Orders will be in multiples of 8

Page 5 of 16

Warranty Information:
Submit claim on Claim Entry Screen as “Campaign” type.
Customer Talk Tracks:
Topic: Upgrade to Software and Decals IS NOT Available
“Unfortunately the anti-theft software enhancement IS NOT available for your vehicle. Because your vehicle is not eligible,
Hyundai would like to provide to you this anti-theft steering wheel lock at no cost to you. Using this anti-theft steering wheel
lock may help deter the theft of your vehicle.”
Topic: Customer Declines the Anti-Theft Steering Wheel Lock
“We understand that you do not wish to receive the anti-theft steering wheel lock. We will document on the Repair Order that you
have declined this offer. Please sign on this line to acknowledge you are declining the procedure at this time.”

VIN Lookup Tool

A VIN lookup tool has been added to HyundaiDealer.com to help you determine if your customer’s vehicle was equipped with an
engine immobilizer during production and determine if the Hyundai Accessory Security Kit would be applicable.

Page 6 of 16

Best Practice Checklist
Reservation:
Does the customer’s vehicle have a push button Start/Stop button, or an Immobilizer lamp in the instrument
cluster?
Yes: If Campaign 993 is open on the vehicle; please follow TSB 23-01-014H-5 (or latest version) to perform
inspection procedures and submit a campaign claim.
No: Check to see if Campaign 993 applies.
Did you check WebDCS to confirm whether Campaign 993 applies, and if there are any other open recalls or
service campaigns?
Yes
No
If Campaign 993 does not apply, is the vehicle equipped with an immobilizer? Use the VIN Lookup Immobilizer
feature for 2011-2022MY vehicles.
Yes: No further action is needed.
No: Check eligibility to provide a Campaign P32 anti-theft steering wheel lock (at no cost to the customer)
and/or consider offering the customer-paid, Hyundai-approved Accessory Security System.
Readiness:
Does your dealership have the Campaign 993 anti-theft window decals, Campaign P32 anti-theft steering
wheel locks, and Hyundai-approved Accessory Security System kits in stock for customers with appointments?
Yes: Make sure all Service Advisors and appointments schedulers are aware of this required/available
offerings and procedures.
No: Order the Campaign 993 anti-theft window decals, Campaign P32 anti-theft steering wheel locks, and the
Hyundai-approved Accessory Security System kits, and advise customers that they will be notified when they
are available to install/provide.
Reception:
Does the customer’s vehicle have a push button Start/Stop button or an Immobilizer lamp in the instrument
cluster?
Yes: If campaign 993 is open on the vehicle, please follow TSB 23-01-014H-5 (or latest version) to perform
inspection procedures and submit a campaign claim.
No: Check to see if Campaign 993 applies.
Did you check WebDCS to see if Campaign 993 applies and if there are any other open recalls or service
campaigns?
Yes
No
If the vehicle has push button Start/Stop or the immobilizer indicator in the instrument cluster and has an open
campaign 993, did the Service Technician take a STUI picture of the push button start and/or instrument
cluster/gauges/telltales (with vehicle in Accessory mode)?
Yes
No

Page 7 of 16

Does the vehicle have aftermarket window tint installed on the front driver and passenger windows?
Yes: Advise the customer that there is a possibility that the application of the Campaign 993 anti-theft
window decals may affect the aftermarket window tint.
No
Does the vehicle have an aftermarket security system or remote start system installed?
Yes: Advise the customer that there is a possibility that the BCM software update may interfere with the
operation of the aftermarket security system.
No
If Campaign 993 does not apply, is the vehicle equipped with an engine immobilizer? Use the VIN Lookup
Immobilizer feature for 2011-2022MY vehicles.
Yes: No further action is needed.
No: Check eligibility to provide a Campaign P32 anti-theft steering wheel lock (at no cost to the customer)
and/or consider offering the customer-paid, Hyundai-approved Accessory Security System.
Did you explain to the customer the expected repair time and set the expectation for a status update?
Yes
No
Did you offer the customer a Service Rental Car (SRC) if they are having the Hyundai Accessory Security Kit
installed?
Yes
No