Repair:
If Campaign 993 was performed, did Service Technician take STUI pictures of the driver’s and passenger’s front
side window anti-theft stickers after installation showing the last 6 digits of the VIN and date of repair as per TSB
23-01-014H-5 (or latest)?
Yes
No
Has a Certified-level or above Service Technician been assigned to perform the upgrade (if Campaign 993
applies)?
Yes
No

Did the Certified Technician use the window decal template as per TSB 23-01-014H-5 (or latest) during the software
upgrade to apply the two anti-theft window decals?
Yes
No
If Campaign 993 does not apply, and if the vehicle IS NOT equipped with an engine immobilizer, and ONLY IF the
vehicle is eligible Campaign P32 (check VIS), did you offer the Campaign P32 anti-theft steering wheel lock
and/or the Hyundai-approved Accessory Security System to the customer?
Yes
No
Page 8 of 16

Return:
Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Did you advise the customer that the anti-theft software is designed to arm the system after the vehicle is locked
with the key fob? The vehicle may not start again if it is not unlocked with the key fob.
Yes
No

Hyundai Approved Accessory Kit (PN 00F67-AU200)
To address an increase in thefts of Hyundai vehicles not equipped with an immobilizer, an add-on security system is available for
customers to purchase. This system has been assembled from components available from our electronics partner, Firstech, maker of
Compustar security products.
The Hyundai-approved Accessory Kit includes a tilt sensor, an auditory 'glass break' sensor and an impact sensor, which is designed
to activate the included siren and interrupt the starter signal, preventing the theft of the vehicle (see image below). These kits are
available for purchase and installation at Hyundai dealerships and Compustar authorized installers across the country. The MSRP for
the kit is $170 not including the cost of installation.

Advanced Sensor
Installation Hardware

Siren
IMPORTANT: Please note that we understand this kit is also available at Best Buy for approximately $170 and that Best Buy offers
installation. While we are fully supportive of a profitable dealer body, we urge all Hyundai dealers to price the security kit at the
suggested pricing without any additional mark up. Let’s use this opportunity to provide “best in industry” customer care to our new and
loyal customers coming into your store in response to this important security issue.
Kit Ordering:
Dealer order processing information as follows:
• Order lines will be limited to 1pc. per line max
• Dealers will need to input the VIN details at the time of order entry for processing
• To locate an authorized Compustar retailer, click this link: https://www.compustar.com/find-a-dealer/

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Installation Notes:
• Estimated Installation Time: 2.2 hours (actual time may vary by vehicle, complexity, and installer skill).
• Upon installation of this system, it can only be disarm/armed with the new transmitter fobs. Using the original vehicle
fobs may unlock the doors, but it may not disarm/arm the system, which could result in a false activation of the system.
• This system does NOT have a manual deactivation switch. If the transmitter batteries fail, it will not be possible to
disarm/arm the system. Always ensure one, or both, transmitter fobs have fresh, strong batteries.
• See Hyundai Mobis Service Bulletin PB-K-AC-2203001 for installation instructions
Recommended Alternative Transportation:
It is suggested that customers are provided with an SRC (Service Rental Car) if they opt to have the referenced kit installed at
a Hyundai dealership.

Customer FAQs
Q1: What is the issue?
A1: Criminals are targeting certain model year Hyundai vehicles based on the understanding that some models did not come
standard with an engine immobilizer. There has been a coordinated campaign on social media to highlight ways for criminals to
circumvent the existing security features on Hyundai vehicles without an immobilizer. There is no malfunction or defect with security
features on these vehicles, and they all meet or exceed Federal Motor Vehicle Safety Standards.
Q2: What is an Engine Immobilizer?
A2: An engine immobilizer is an electronic security device fitted to a motor vehicle that prevents the engine from being started unless
the correct key (transponder or smart key) is present. Even in Hyundai vehicles without an immobilizer, other protections have been
built in that must be circumvented to allow the vehicle to be started without a key.
Q3: I have a push-button start vehicle or Immobilizer lamp in the instrument cluster. Is my vehicle affected?
A3: No. All Hyundai vehicles with a push button start or immobilizer lamp in the instrument cluster are equipped with an immobilizer.
Q4: Will there be a Recall or Stop Sale?
A4: These vehicles meet or exceed all Federal Motor Vehicle Safety Standards and these thefts are not related to a malfunction or
defect with the security features.
Q5: I drive a Genesis vehicle, which I found out is made by Hyundai’s parent company. Is my vehicle affected?
A5: No. Vehicles distributed through Genesis Motor America come standard with an immobilizer.
Q6: My Hyundai has a key ignition, but I’ve been told I have an immobilizer already equipped. Is that accurate?
A6: It depends. Some vehicles with turn-key ignitions did come equipped with an immobilizer. Please contact your dealer or Hyundai
Customer Care Center at 888-498-0390.
Q7: What will Hyundai do for vehicles eligible for a software upgrade?
A7: Your Hyundai dealer will perform a system upgrade for the IBU/BCM to improve the Hyundai burglar alarm system operation and
ignition start logic. Hyundai will also install anti-theft deterrent labels for the front driver and front passenger windows of your vehicle.
This procedure will be performed at NO CHARGE to you. Once the upgrade procedure has been completed, be sure to lock your
vehicle with the key fob to activate the enhanced anti-theft system. It is also recommended that you unlock your vehicle with the key
fob to access the vehicle to ensure that it will start.
Q8: I have an aftermarket security system on my vehicle. Will the software upgrade affect my aftermarket anti-theft
system/software?
A8. There is a possibility that the BCM software update may interfere with the operation of the aftermarket security system.
Any affect on aftermarket security system will be customer's responsibility.

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Q9: Will Hyundai offer free steering wheel locks to customers?
A9: Yes. Hyundai is offering anti-theft steering wheel locks to customers with eligible vehicles. There also is a process by which
customers whose vehicles do not have an immobilizer may be eligible for reimbursement for purchase of a steering wheel lock.
Please direct these customers to www.hyundaiusa.com/anti-theft to enter their VIN and determine applicability, or they can contact
the Hyundai Customer Care Center at 888-498-0390.
Q10: I am with Law Enforcement. Is there a cost or any obligation to receive steering wheel locks?
A10: There is no cost or obligation. Hyundai is providing an allotment of steering wheel locks to law enforcement in affected areas,
subject to availability.
Q11: I understand there is a Class Action lawsuit related to the current thefts of Hyundai vehicles. Can you comment?
A11: Hyundai is committed to the quality and integrity of our products and plans to continue supporting the communities affected by
this theft issue. All our vehicles meet the anti-theft requirements of Federal Motor Vehicle Safety Standard 114. We appreciate and
share the interest in addressing the rise in thefts of these vehicles. Hyundai recently announced the launch of a free software
upgrade and/or antitheft steering wheel locks, to help prevent the theft mode popularized on social media. For further information,
please contact the call center at (888) 498-0390 or visit HyundaiAntiTheft.com.
Q12: I am a reporter. Can I speak with someone at Hyundai?
A12: For all media inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and Marketing Public Relations
([email protected]).
Q13: I am calling from a Police Department. I understand you have a program to give-away steering wheel locks. Is there
someone at Hyundai I can speak with?
A13: For all law enforcement inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and Marketing Public Relations
([email protected]).
Q14: How do I obtain insurance through AAA?
A14: Hyundai and AAA insurers have increased insurance options in most states for owners and lessees of eligible affected
vehicles. Customers can visit AAA.com/insurance to receive a quote.
Q15: Are AAA insurers offering coverage for affected Hyundai vehicles in my state?
A15: The program will be available in all states, with the exception of those states where AAA does not offer insurance.
Alaska
Massachusetts
Washington (state)
The full list of states with AAA insurers offering coverage can be found here: Hyundai and AAA Insurers Collaborate to Offer
Insurance Options for Customers Affected by Method of Theft Popularized on TikTok - Hyundai Newsroom. AAA insurers are
independently operated.
Q16: How does the agreement solve for increased insurance premiums some Hyundai customers are experiencing?
A16: We encourage customers who saw a major increase in premiums from other insurance companies to contact AAA for a quote.
Q17: What if a Hyundai customer was previously dropped by AAA? Will their auto policy now be reinstated?
A17: AAA will continue to write policies for eligible Hyundai vehicles. Customers should contact AAA to address their specific
situation and vehicle.

Security Kit Customer FAQs
Q1: What is the security kit option?
A1: Hyundai has identified a Firstech/Compustar security kit that targets the method of entry thieves are using to access these
vehicles. This kit, with a starter interrupt, glass-break/impact sensor, tilt and siren, helps to discourage vehicle theft. Customers may
purchase the Firstech/Compustar security kit and install it at an authorized Hyundai dealer or a Compustar authorized installer.

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Q2: What is the name of the security kit?
A2: Firstech is an award-winning maker of Compustar remote car starters and security systems.
Q3: Which vehicles will this kit fit?
A3: The security kit is available for purchase on 2016-2022MY Hyundai vehicles, including Accent, Elantra, Elantra GT, Sonata,
Veloster, Venue, Kona, Tucson, Santa Fe, and Palisade. Vehicles without immobilizers have key ignition steering columns (no push
button Start/Stop Ignition). The kit is only available for internal-combustion engine (ICE) vehicles with automatic transmission and an
ignition key steering column.
Q4: Will the security kit be available for hybrids or manual transmission vehicles?
A4: The kit is not available for alternative fuel, electric or hybrids. Nor is the kit available for manual transmission vehicles.
Q5: What is done during the installation of the security kit?
A5. During the installation, a technician will tap into certain vehicle circuits, including the ignition starter circuit, for the
Firstech/Compustar security kit to gain the necessary vehicle inputs to work properly. The installer will install the siren, a glass-break,
tilt and impact sensor, and the rest of the security kit in an inconspicuous location and then check that the kit operates properly. The
installer will also check that the new key fobs arm & disarm the kit correctly.
Q6: When did the security kit become available?
A6: October 1, 2022.
Q7: How much does the kit cost? How much to have it installed at a dealership?
A7: The MSRP for the kit is $170, not including the cost of installation.
Q8: Why is Hyundai charging for the Security Kit?
A8: These vehicles meet or exceed all Federal Motor Vehicle Safety Standards and these thefts are not related to a malfunction or
defect with the security features. Since the issue is not a malfunction or defect with the security features this kit (part cost and
installation labor) is an option for a customer to consider.
Q9: Where can the security kit be purchased?
A9: The Compustar security kit is available for purchase and installation at Hyundai dealerships and Compustar authorized installers
across the country.
Q10: Will a warranty cover cost of the security kit and installation?
A10: No. These thefts are not related to a malfunction or defect with the security features so the kit (part cost and installation labor)
would not be provided under warranty as a service campaign or recall.
Q11: Can I buy the security kit on Amazon?
A11: Amazon is not an authorized Compustar retailer, although Compustar products are sold on Amazon. This unique configuration
of Compustar components is not sold on Amazon as a kit.
Q12: What comes with the security kit?
A12: The kit includes a starter interrupt and siren, and a glass break, tilt and impact sensor.
Q13: Is the security kit difficult to install?
A13: It is recommended to have the kit professionally installed at an authorized Compustar installer or Hyundai dealer.
Q14: How long does the kit take to install?
A14: It takes approximately 2.5hrs to install, depending on the vehicle.
Q15: Is the kit guaranteed to prevent car theft?
A15: No. The kit provides additional protections against theft, but no system can provide a guarantee of theft prevention.

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Q16: Does the security kit have a ‘warn’ feature before full siren activation?
A16: If the vehicle senses a slight movement, the siren may chirp. If the rocking continues, it will activate the alarm with the full siren.
Q17: How do you arm/disarm the kit?
A17: The security kit comes with two key fob transmitters, with a lock and unlock button that arms and disarms the kit.
Q18: What is the Firstech/Compustar model name and number that will work customers should use?
A18: It is recommended that customers use part number 00F67AU200.
Q19: Is this kit available nationwide or only in some areas?
A19: The kit is available for purchase and installation at Hyundai dealerships and Compustar authorized installers across the country.
Q20: If I choose not to purchase the Firstech/Compustar kit and my car gets broken into or stolen, will my auto insurance
deny my claim?
A20: Vehicle theft or items stolen from a vehicle should be reported to local law enforcement and your insurance company.
Q21: I do not think I should have to pay for the security kit and its installation. Will Hyundai cover this cost?
A21: Hyundai is evaluating a process by which customers may be eligible for reimbursement to offset their purchase of an after-market
alarm. Customers can contact the Hyundai Customer Care Center at 800-633-5151 for more information regarding this option.
Q22: If I install the security kit myself or pay for a service center to install it, will it affect my warranty?
A22: The kits supplied through authorized Hyundai dealers are considered Hyundai Approved Accessories and will be subject to
Hyundai’s Replacement Parts and Accessories Limited Warranty. Damage caused by improper installation or parts and accessories
not supplied by Hyundai may not be covered under your vehicle warranties. Please consult your warranty handbook for further
information. The alarm is not a guarantee against theft and Hyundai Motor America is not stating that the alarm will prevent theft
under any circumstance or that we in any way guarantee that we will replace the vehicle if stolen with the alarm kit.

Page 13 of 16

Contact Reference

Thank you for your prompt attention to this important security matter and for your continued commitment to Hyundai customers.
Key Contact Information
Dealer Support
Parts

Contact Information
[email protected]

Description
Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
T h i i
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

AutoLoop Technical Support

•

1-877-850-2010
CDK Technical Support

https://serviceconnect.support.cdk.com/

Assistance with Car Care Scheduling:

•
Customer Support

Contact Information

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign

www.hyundaiusa.com/recall

Hyundai Customer Care
Center (GeneralQuestions)

1‐800‐633‐5151

Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related

Hyundai Roadside Assistance

1-800-243-7766

Hyundai Roadside Assistance

Key Reference Information
Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Tutorials
Car Care Scheduling (Xtime) - Recall
1. Log into Xtime
Appointment Notification
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts
Management (CPM) Procedure

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management

Service Rental Car (SRC) Program

SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN
Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Page 14 of 16

Appendix
Document Topic
• New Campaign P32 for steering wheel locks (TSB 23-01-055H)
• New Class Action Settlement Language incorporated into Customer FAQ’s, #11, page 11
• TSB 23-01-014H-4 published with additional models/model years & inspection procedure for
start/stop button; additional models highlighted in this document & revised flowchart provided
• Updated with latest information on reimbursement for vehicles without engine immobilizers that
don’t have campaign 993 (see customer talk track)
• Updated Steering Wheel Lock Program information
• TSB 23-01-014H-4 updated with Sonata (YFa), Elantra (CN7/CN7a), Elantra GT (PD), Accent (HC),
Tucson (LM), Tucson (TL), Tucson (NX4/NX4a), Santa Fe Sport (AN/DMA), Santa Fe (NC)
• TSB 23-01-014H-2 updated with Kona (OS) & Veloster (FS/JS) Models
• How to arm & disarm the Anti-Theft Software after software installation on page 3.
• Service Campaign 993 (initial launch)

Date
06/15/2023

04/13/2023
04/06/2023
03/21/2023
02/13/2023

PLEASE NOTE: The next page explains the importance of customers using their FOB to activate
and deactivate the software upgrade as well as other anti-theft options that are currently available.
It is a handout that can be provided to the customer.

Page 15 of 16

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