NHTSA ID Number: 10238367
Manufacturer Communication Number: 36678.1.0
TSB/Document Date: 2023-06-30
Summary
This is a Technical Journal. Recovering control modules stuck in “not responding†after failed SW download. Connect VIDA to read-out the car. Follow steps outlined in this TJ.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Recovering control modules stuck in “not responding” TJ 36678.1.0
after failed SW download
Issuer (Dept.)
Technical Service
Car Market
Partner
Issue Date
Status Date
6/26/23
6/30/23
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3000
Function Description
Page
Electric power supply; lighting; instrum
Page 1 of 2
DESCRIPTION:
After a failed SW download, either with VIDA or OTA, it is possible that some control modules do
not respond when trying to recover them.
If the module is NOT RESPONDING in VIDA / SOFTWARE / ADVANCED, neither in DEFAULT
session nor in PROGRAMMING session, then follow the advice under SERVICE.
SW = Software
OTA = Over the Air
CSC Customer Symptom Codes
Code
Description
1Z
Service/repair/Software update failed
3L
Technician information/Repair information/Not for warranty use
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type Eng
Eng
Sales Body Gear Steer Model Year Plant Chassis range
Desc
Struc Week
Range
224
2019-9999
0000001-0999999
201835-999952
225
2019-9999
0000001-0999999
201817-999952
227
2019-9999
0000001-0999999
201846-999952
234
2017-2017
0000078-0095196
201617-201709
235
2017-2022
0009345-0177841
201624-202139
236
2017-2023
0000109-0165964
201646-202313
238
2018-2023
0004303-0345526 201710-202310
246
2018-9999
0000001-0999999
201717-999952
256
2016-9999
0000001-0999999
201505-999952
536
2018-9999
0000001-0999999
201746-999952
539
2022-9999
0000001-0999999
202139-999952
Technical Journal 36678.1.0
SERVICE:
Connect VIDA to read-out the car. If you find a control module that is not possible to put into
programming mode, try the method below:
1. Open Vida -> Software Installation -> Advanced Test
2. Verify that the control module is “Not responding”
3. Disconnect its power supply by removing its fuse(s) or connector
NOTE! There might be more than one fuse that is used to power up a control module
4. Enable programming mode and immediately reconnect its power supply
5. Verify the control module is in “programming” mode
6. Close the Advanced Test menu by clicking the X in the top right corner, do NOT click “Stop
Programming Mode” or “Reset” before exiting
7. Purchase and install a reload for the control module and answer NO when asked if it was
replaced
8. If available, purchase and install the Total Upgrade, Service 2.0, or PDS
** If the control module is “not responding” after step 5, perform steps 1-5 again (please try at least
eight times) **
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3000.
Page 2 of 2
2023-06-30
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TSB/Document ID: 36678.1.0
Replacement Service Bulletin Number:
MFR Communication Date: 2023-06-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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