SERVICE CAMPAIGN
CAMPAIGN BULLETIN

EZ Flex Seat Owner’s Manual Supplement
Voluntary Service Campaign
Reference: PC969
Date: June 16, 2023
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected
Models/Years:
2022-2023 QX60 (L51)

Affected
Population:

Retailer
Inventory:

21,278

638

SERVICE COMM Activation
date:
June 16, 2023
(New Retailer Inventory Only)

Stop Sale
In Effect

NO

***** Campaign Summary *****
INFINITI is providing owners of approximately 21,278 2022-2023 INFINITI QX60 vehicles with a
supplemental Owner’s Manual addendum. The 2022-2023 QX60 Owner’s Manual instructions for the
2nd row seat does not indicate that the one-touch seat release function may operate while driving the
vehicle. Clients will be asked to place the supplement, which addresses the functionality of the onetouch seat release on the 2nd row seat while driving, inside the Owner’s Manual that came with their
vehicle.
***** What Retailers Should Do *****
1.

Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS
National Service History – Open Campaign I.D. PC969
• New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
• SERVICE COMM will only be active for vehicles in retailer new vehicle inventory.

2. If a retailer receives a supplemental Owner’s Manual addendum for a vehicle they have retailed,
currently have in their new vehicle or pre-owned inventory, or an INFINITI Courtesy Vehicle (ICV)
Service, the retailer should either forward the owner’s manual supplement to the current owner or
add the supplement addendum to the glove box of any affected vehicle they currently control.
3. Clients receiving this Owner’s Manual supplement have been advised to place it inside the
Owner’s Manual that came with their vehicle.
***** Release Schedule *****
Owner
Notification

INFINITI will begin notifying owners of all potentially affected vehicles in July 2023
via U.S. Mail.

CAMPAIGN ID: PC969 | Original Document

***** Claims Information *****
The following claims information should be used for affected vehicles the retailer controls.
CM I.D.

DESCRIPTION

OP CODE

FRT

PC969

Place Owner Manual Supplement into vehicle’s
glove box

PC9690

0.2 hrs.

***** Retailer’s Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in retailer inventory. If a VIN subject to this voluntary service campaign was part of a retailer
trade, the letter associated with that VIN should be forwarded to the appropriate retailer for repair
completion.

Frequently Asked Questions (FAQ):

Q.

Is this a Stop Sale?

A.

No.

Q.

Is this a safety recall?

A.

No.

Q.

What is the reason for this action?

A.

The Owner’s Manual instructions for the 2nd row seat does not indicate that the one-touch
seat release function may operate while driving the vehicle.

Q.

What is the possible effect of the condition?

A.

An unsupervised child in the 3rd row seat could activate the one-touch seat release on the
2nd row seat. If this occurs, the seat could pitch forward when braking.

Q.

What will be the corrective action?

A.

INFINITI is providing affected owners with a supplemental addendum for their 2022-2023
INFINITI QX60, which addresses the functionality of the one-touch seat release on the 2nd

CAMPAIGN ID: PC969 | Original Document

row seat while driving. Clients will be asked to place this supplement inside the Owner’s
Manual that came with their vehicle, which is located inside the glove box of your INFINITI
QX60 vehicle.
Q.

When will vehicle owners be notified?

A.

INFINITI will begin notifying owners of all potentially affected vehicles in July 2023 via U.S.
Mail.

Q.

Will I have to take my vehicle back to the selling retailer to have the service campaign
performed?

A.

No, an owner’s manual supplement will be mailed directly to affected owners.

Q.

What model year vehicles are involved?

A.

Specific model year 2022-2023 INFINITI QX60 vehicles manufactured between August 12,
2021 and November 23, 2022 are affected.

Revision History:
Date
June 16, 2023

Announcement
Original Document

Purpose
New campaign announcement

CAMPAIGN ID: PC969 | Original Document