Service Action
Code: 93S5
Subject

Battery Performance Software

Document History

Date

Summary

06/22/2023
Affected Vehicles

Original publication

Country

Beginning
Model Year

Ending
Model Year

USA

2022

USA

2022

CAN
CAN

Vehicle

Vehicle Count

2022

E-TRON GT

10

2022

RS E-TRON GT

3

2022

2022

E-TRON GT

2

2022

2022

RS E-TRON GT

2

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

About this Service
Action

Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

A software update with the latest system-related improvements is available for vehicles
manufactured within a specific period. Among the benefits of this software update is that it
reduces the likelihood of a decrease in battery performance. At the same time, the energy
management process is managed more efficiently; this has a positive impact on the range which
can be achieved.
On or about June 22, 2023, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in June 2023. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on September 01, 2027. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal costs associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93S5 Page 1 of 9

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

93S5

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal
Do not claim wash/loaner under this action
01

LABOR
Labor Op

Time Units

Description

6644 19 50

SEE ELSA

Remove+Install Cowl panel trim

2706 89 50

SEE ELSA

Connect battery charger

0150 00 00

Time stated on
diagnostic protocol
(up to 30 TU)

GFF Operations
(read out event memory before performing
software update)

0151 00 00

Time stated on
diagnostic protocol

Perform software update via Flash

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93S5 Page 2 of 9

Customer Letter Example (USA)

This notice applies to your vehicle: ,

Subject: Service Action 93S5 – Battery Performance Software
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2022 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action A software update with the latest system-related improvements is available for
vehicles manufactured within a specific period. Among the benefits of this software
update is that it reduces the likelihood of a decrease in battery performance. At the
same time, the energy management process is managed more efficiently; this has a
positive impact on the range which can be achieved.
What will we do?

Your authorized Audi dealer will perform a software update to your vehicle. This
work will take about two hours to complete and will be performed for you free of
charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this work. Please keep in mind that your
dealer may need additional time for the preparation of the work, as well as to
accommodate their daily workshop schedule. For your convenience, you can also
visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near
you and schedule this service.
This service action will be available for you free of charge only until September 01,
2027. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-2532834 or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle for To check your vehicle’s eligibility for repair under this or any other recall/service
open Recalls and Service campaign, please visit the Recall/Service Campaign Lookup tool at
Campaigns
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93S5 Page 3 of 9

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject: Service Action 93S5 – Battery Performance Software
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2022 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action

A software update with the latest system-related improvements is available for
vehicles manufactured within a specific period. Among the benefits of this software
update is that it reduces the likelihood of a decrease in battery performance. At the
same time, the energy management process is managed more efficiently; this has a
positive impact on the range which can be achieved.

What will we do?

Your authorized Audi dealer will perform a software update to your vehicle. This
work will take about two hours to complete and will be performed for you free of
charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this work. Please keep in mind that your
dealer may need additional time for the preparation of the work, as well as to
accommodate their daily workshop schedule.
This service action will be available for you free of charge only until September 01,
2027. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your