The reset request can be submitted from the GTS+ in the vehicle or on TIS before the vehicle
is available.



A single management approval can be used multiple times for the same VIN as needed until
the vehicle repair is completed.



Each reset attempt for the same VIN will generate a NEW seed number and a
unique passcode.



The request and approval hand-off between the technician and management is done on the
TIS home page inbox, accessed at each individual’s location (Techstream, office, etc.).

Main Steps:
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TIS Inbox Message and Approve
2. Perform Reset With Techstream
A. Access Approval Inbox Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval BEFORE vehicle is accessed (per Main Steps above)
2. Request and receive approval from Techstream AFTER entering the reset utility
3. Repeated reset attempts with Techstream by accessing the single approval file
Approving Managers:
Once the passcode request form is completed, an approval request will be sent to ALL approving
managers. Dealership personnel with the following job titles in “Staffmaster” are granted passcode
approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts
Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager, Shop Foreman,
Diagnostic Specialist, or Team Leader.

Each dealer MUST have AT LEAST two enrolled managers to access ANY passcodes.

© 2023 Toyota Motor Sales, USA

T-SB-0057-18

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July 6, 2018

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Immobilizer and Smart Key Reset
Section 1: Security Authorization for the Reset Passcode (continued)
NOTE
 Once a reset is completed, it may be necessary to enter an Immobilizer Key Registration or a Smart
Key Code Registration utility to program the new keys.
 Early Immobilizer systems may be ready to accept keys immediately after the reset if the security light
flashes a two-digit code (such as 21 or 22). Refer to the applicable Repair Manual for details.

Please review the GTS+ and TIS screenshots in this bulletin to become familiar with the new
management authorization process flow.

Section 2: Reset Approval Request (TIS Pre-Approval)

1. Open TIS and enter the Diagnostics and
Immobilizer Reset tabs.

Figure 3.

2. Log in using your password.

3. Enter the information requested, check all
four boxes below Positive Identification
Policy, then click Next.

Figure 4.

© 2023 Toyota Motor Sales, USA

T-SB-0057-18

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July 6, 2018

Immobilizer and Smart Key Reset
Section 2: Reset Approval Request (TIS Pre-Approval) (continued)

4. A minimum of two managers is required to
be selected. Once two or more managers
are selected, click Submit to continue.

Figure 5.

Each request requires approval from one
manager. Once manager approval is
received, continue to Section 5: Receipt
of Passcode.

Section 3: GTS+ Reset Utility (With Request)

1. Connect GTS+ to the vehicle.

Figure 6.

2. Choose the appropriate vehicle model
and year if the ignition cannot be turned
on and the information does not
automatically populate.

Figure 7.

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Immobilizer and Smart Key Reset
Section 3: GTS+ Reset Utility (With Request) (continued)

3. Choose the Immobilizer or Smart Key system as needed.
Figure 8.

4. Choose the Immobilizer or Smart Code Reset utility.
Figure 9.

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Immobilizer and Smart Key Reset
Section 3: GTS+ Reset Utility (With Request) (continued)

5. Enter the VIN if prompted.

Figure 10.

6. GTS+ will generate a seed number. Click
Get Pass-Code.

Figure 11.

7. Click Send to connect to TIS.

Figure 12.

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Immobilizer and Smart Key Reset
Section 3: GTS+ Reset Utility (With Request) (continued)
NOTE
 If there is already a management approval file for this VIN, do NOT follow the next three steps to
resubmit a request. Open the approval file in your TIS inbox, enter the most recent seed number to
get the passcode (as outlined in Section 5: Receipt of Passcode). Then, go to Section 6: Techstream
Reset Utility (Reset Initiated).
 For repeated reset attempts AFTER the approval is completed, follow Section 3: GTS+ Reset Utility
(With Request) and Section 6: GTS+ Reset Utility (Reset Initiated), using the same management
approval file.

8. When the TIS window opens, enter your
password to log in.

Figure 13.

9. Fill in the required information and
click Next.

Figure 14.

10. It is required to select a minimum of two
managers. Once two or more managers
are selected, click Submit to continue.

Figure 15.

Each request MUST be approved by one
manager. Once manager approval is
received, continue to Section 5: Receipt
of Passcode.

© 2023 Toyota Motor Sales, USA

T-SB-0057-18

Rev2

July 6, 2018

Immobilizer and Smart Key Reset
Section 4: Manager Approval (TIS)

1. Once the request is submitted, one of the
authorized dealer managers will locate the
technician’s request in the TIS home
page inbox.

Figure 16.

The manager will click the title to open
the request.

2. The manager checks the three boxes
under Request Approval Policy, then
clicks Approve to send the approval to
the technician.

Figure 17.

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T-SB-0057-18

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Immobilizer and Smart Key Reset
Section 5: Receipt of Passcode (TIS)

1. Once approved by management, the
technician will open the TIS inbox and
locate the reset request. The technician will
click the title to open the approval.

Figure 18.

NOTE
 It is recommended to retrieve the passcode
from the Techstream connected to the
vehicle as the seed number and passcode
work together.
 Once approved by management, multiple
resets can be performed for a single VIN.
Each attempt will create a new seed
number and resultant passcode.

2. Once opened, the technician will click the

Figure 19.

Immobilizer Reset link to continue.

3. At this step, the technician MUST re-enter
the password to log in again.

Figure 20.

4. The technician MUST enter the Techstream
software version and paste in the seed
number from GTS+.

Figure 21.

5. Click Next.

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Immobilizer and Smart Key Reset
Section 5: Receipt of Passcode (TIS) (continued)

6. The passcode will be provided as shown.
Continue to Section 6: Techstream Reset
Utility (Reset Initiated), for instructions on
entering the passcode to initiate the reset.

Figure 22.

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Immobilizer and Smart Key Reset
Section 6: GTS+ Reset Utility (Reset Initiated)

The reset can be initiated once the management approval reply is available in the TIS home page
inbox. With this approval file, multiple seed numbers can be used for as many attempts as
needed to repair the vehicle.
NOTE
If you have received the file from management in your TIS inbox that shows the approval status for the
given VIN, do NOT resubmit for another approval for this vehicle. It will NOT be necessary. Continue to
open the approval file and enter a new seed number to get the unique passcode for each attempt.

1. After retrieving the passcode from the
manager approval process in Section 4:
Manager Approval and Section 5: Receipt
of Passcode, enter the passcode in GTS+
and click Next.

Figure 23.

© 2023 Toyota Motor Sales, USA

T-SB-0057-18

Rev2

July 6, 2018

Immobilizer and Smart Key Reset
Section 6: GTS+ Reset Utility (Reset Initiated) (continued)

2. Click Yes to start the process.

Figure 24.

Figure 25.

3. Once completed, it may be necessary to
enter either the Immobilizer Key
Registration or Smart Code Registration
utility to program keys.

Figure 26.

NOTE
Some early Immobilizer systems go directly
into programming mode. This can be
confirmed by the security light blinking a
two-digit code. Refer to the applicable Repair
Manual for details.

© 2023 Toyota Motor Sales, USA

Page 16 of 16