5/30/23, 1:32 PM

51 09 23_POWER WINDOWS ARE NOT OPERATING

SIB 51 09 23
POWER WINDOWS ARE NOT OPERATING
☐

2023-05-10

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
F44
G22
G23
G26
G42
G82
G83

Model Description
2 Series Gran Coupe
4 Series Coupe
4 Series Convertible
4 Series Gran Coupe
2 Series Coupe
M4 Coupe
M4 Convertible

SITUATION
Sudden failure of the power window(s).

CAUSE
Currently the issue is under investigation. The bulletin will be updated once information is made available.

CORRECTION
Reinitialize the window(s). If initialization is not effective, replacement of the window motor(s) is necessary.

PROCEDURE
1. Reinitialize the affected window(s).
2. If the initialization does not correct the issue, replace the affected window motor(s), and re-initialize the
window.

PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which considers specific equipment and/or options.
Part Number
Refer to ETK/AIR
Refer to ETK/AIR
Refer to ETK/AIR
Refer to ETK/AIR

Description
Window lifter drive front left
Window lifter driver front right
Window lifter driver rear left
Window lifter driver rear right

Quantity
1
1
1
1

CLAIM INFORMATION
This Service Information Bulletin provides technical, diagnosis, and repair-related information.
Damage and/or issues caused by outside influences are not covered under the BMW limited warranties.
Eligible and Covered Work/Repairs
When used to repair a verified defect in materials or workmanship, the information provided in this bulletin is
covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
To submit a claim, please follow the established and applicable warranty policy and procedures
(Labor/Part/Sublet) that apply to the repair being performed.

Copyright ©2023 BMW of North America, Inc.
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51 09 23_POWER WINDOWS ARE NOT OPERATING

All
Defect Code:

6762011200

Drive unit, front window regulators Permanent failure

6762021200

Drive unit, rear window regulators Permanent failure

F44 and G26
Defect Code:

Refer to AIR for the corresponding flat rate labor operations (including the diagnosis that applies*) and the
flat rate unit (FRU) allowances.
Only one Main labor operation code can be claimed per repair visit.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Copyright ©2023 BMW of North America, Inc.
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Copyright ©2023 BMW of North America, Inc.
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