NHTSA ID Number: 10238010
Manufacturer Communication Number: TB441304
TSB/Document Date: 2023-06-26
Summary
Four Wheel Alignment Overview, Steering Wheel off Center, Vehicle Drift/Pull
Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Passat, Jetta,
Beetle Sedan
2012-2013
All
All
All
All
Jetta Hybrid
,
Beetle
Convertible
2013
All
All
All
All
Condition
44 13 04 June 27, 2013 2031087 Supersedes T.B. V441303 dated May 16, 2013 to modify subtitles to avoid
warranty confusion.
Four Wheel Alignment Overview, Steering Wheel off Center, Vehicle Drift/Pull
This Technical Bulletin provides an overview for performing vehicle four Wheel Alignment, and information on
improving vehicle drift/pull using selective tire placement. The information provided is based on the Hunter
alignment equipment, Hunter GSP9700 with StraighTrak (VAS 6230x ) and John Bean RFV2000 with OptiLine
(VAS 6311A) diagnostic balancer. The alignment information provided in this bulletin is not limited to the Hunter
alignment equipment, and still applies with the use of other Volkswagen approved alignment equipment. The
diagnostic procedure for selective tire placement, to improve vehicle drift/pull, will require the use of one of the
diagnostic balancers previously mentioned.
This Technical Service Bulletin is divided into four (4) Sections:
Section I: Alignment overview & Steering Wheel Off Center (SWOC).
Section 2: Drift/pull concerns at Pre-Delivery Inspection (PDI).
Section 3: Customer concerns for vehicle drift/pull
Section 4: Volkswagen approved diagnostic balancers to address vehicle drift/pull
The following topics are addressed in this bulletin:
1. Alignment Terminologies
2. Toe adjustment –Steering Wheel Off Center (SWOC)
3. Camber adjustment
4. Caster measurement
5. Selective tire placement to improve vehicle drift/pull.
Page 1 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Technical Background
The information provided in this bulletin is intended to assist technicians in obtaining the correct alignment results,
and maximize the use of the alignment, and tire balancer equipment. Vehicle alignment should always be
performed based on the information published in the service manual.
Section 1: Alignment Terminologies
Note:
The repair procedures outlined in this bulletin, to address vehicle drift/pull or Steering Wheel Off Center,
will be covered ONLY ONCE under warranty, within the first 6 Months/6000 miles of the warranty in
service date.
Note:
Email a scanned copy of the before and after alignment measurements to VWGoA.Chassis@vw.com, and
file the printed copy with the Repair Order. If a Volkswagen Technical Assistance (VTA) ticket was opened,
the alignment before and after measurements should be attached, before the VTA is closed. This is
required for all alignment check or repairs performed under warranty.
Email must include the following information:
• VIN
• Repair Order (RO) Number
• Mileage (from RO)
• Dealer Code
The alignment data must be a legible scanned copy of the original print or screen capture (picture). The
recommended formats are PDF or JPEG.
Below are examples of acceptable attachments:
Page 2 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Page 3 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Page 4 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Production Solution
Not applicable.
Service
Section 1. Alignment terminologies
TOE ‐ The amount the tires point inwards or
outwards when viewing the car from above.
Figure 1
Positive toe (red line) or Toe‐in: The tires
point inwards towards the center of the vehicle.
Negative toe (blue line) or Toe‐out: The
tires point outwards away from the center of
the vehicle
Figure 1
Page 5 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
CAMBER ‐ Angle between the vertical axis of
the wheel and the vertical axis of the vehicle
when viewed from the front or rear.
Positive (red line): The upper sidewall of the tire
is tilted outwards away from the center of the
vehicle.
Negative (blue line): The upper sidewall of the
tire is tilted towards the center of the vehicle.
Figure 2
Figure 3
Page 6 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
CASTER ‐ When viewing a car from the side, the angle of the vehicle’s steering axis is defined by drawing a line
through the upper and lower ball joints (for a double wishbone front suspension), or through the strut tower mount
and the lower ball joint.
Positive (red line): The line leans towards the rear of the car.
Negative (blue line): The line leans towards the front of the car.
Tip:
For additional information on wheel alignment see Self Study Program (SSP) 860103 – Wheel Alignment – Basics.
2. Toe adjustment – Steering Wheel Off Center (SWOC)
Front and rear toe adjustment procedures are located in the repair manual under, Repair Manual > Chassis >
Suspension, Wheel, Steering > 44 Wheels, Tires, Wheel Alignment > General Information.
When performing wheel alignment, the steering column must be adjusted to the center tilt position. This
is due to steering wheel off set of up to 1.2 degrees from center tilt position of the steering column to the
full up or the full down tilt position. See illustration 4 & 5 below.
Tip:
The tools shown in figure 4 & 5 were used to demonstrate the steering wheel off set. These are not dealer
required tools.
Steering wheel in the fully up tilt position
and off set to the right.
Figure 4
Page 7 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Steering wheel in the fully down tilt position
and off set to the left.
Figure 5
Tip:
For a video demonstration of steering wheel off set, go to: VWWebsource > Select your view: After sales > Quick
Tips > Quick Tips for Technicians > Chassis.
Note:
DO NOT remove the steering wheel from the steering column to correct steering wheel off center. If it has been
determined that the steering wheel is off center with the steering in the center tilt position, an alignment should be
performed and the toe adjusted to correct the steering position.
3. Camber adjustment
Camber adjustments should be made based on the information in the repair manual.
Note:
If the sub-frame bolts are loosened / removed to adjust camber, the bolts MUST be replaced with new
bolts. Sub-frame bolts are torque to yield and should never be re-used after they are loosened.
Page 8 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
4. Caster Measurement
Caster is not an adjustable angle for the models addressed in this bulletin.
1. When performing alignment using the Hunter equipment, after the initial “Before” measurements are displayed,
additional steps are required to read the correct caster measurement. Without these additional steps, the
equipment may display caster measurements that are out of specification. Please follow the steps below to
obtain the correct caster measurements.
When the initial “Before” measurements are
displayed, scroll down to make additional
measurements.
Figure 6
Press K3 to select > Make Additional
Measurement.
Figure 7
Page 9 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Scroll down to select > Frame Angle >
Press K4 to select OK.
Tip:
A digital level (Accelerometer) can be used
to measure vehicle frame angle. If a tool is
not available, measure the vehicle ride
height (Standing height), and if within
specification per the repair manual, enter
0.4° for the left and right frame angle.
Figure 8
Measure the vehicle frame angle at the
door sills using a digital level
(accelerometer).
Tip:
The frame angle for the car in figure 9
measures 0.9°, where the rear is higher
than the front. The nominal frame angle is
0.4° by design and must be subtracted from
the measured frame angles.
For example 0.9° ‐ 0.4° = 0.5°
Figure 9
Page 10 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Enter the angles in the left and right frame
angle fields > press K4 to select OK.
The caster measurement will now read
correct. Please note that cross caster
measurement will remain the same.
Figure 10
Vehicle ride height and symmetry measurement/Set back are very important when diagnosing vehicle suspension
or drifting/pulling concerns. To include these measurement in the alignment summary select K3 > Make Additional
Measurement and scroll down to select these measurements.
Axle symmetry measurements/ set back are displayed in angles. For easier understanding it is best to have the
measurements displayed in distances. Follow the procedures below to measure axle symmetry and display the
measurements in distances.
After selecting “Make Additional
Measurements”, scroll down and select >
Symmetry Measurements/ Set Back >
Press K4 for OK.
Figure 11
Page 11 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Center the front wheels as shown on the
monitor. > Press K4 for Ready.
Figure 12
The axle symmetry/ set back will be
displayed in angles. To show angles as
Distances > Press K2.
Enter the Rim Width
16” = 6.5”
17” = 7”
18” = 8”
Figure 13
Page 12 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Ensure that the correct box is checked
depending on the type of wheel clamp
spade that is used > Press K4 for OK.
Figure 14
Steer the wheels straight ahead as
instructed > Press K4 for Ready.
Figure 15
Page 13 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Track and wheelbase screen is displayed >
Press K4 for OK.
Figure 16
The axle symmetry measurement/ set back
will now display in distances. Press K3 to
print the alignment summary page.
Figure 17
Page 14 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
SECTION 2. Information on addressing drift/pull concerns at Pre-Delivery Inspection (PDI)
If it has been determined that a vehicle has a significant drift/pull on the PDI test drive, test drive a like vehicle on
the same route to compare the drift. If the drift is similar, no further repair is necessary. If it has been determined
that the drift is excessive compared to the like vehicle, perform an alignment check, and open a Volkswagen
Technical Assistance (VTA) ticket, with the alignment measurements attached, and contact the Volkswagen
Technical Helpline at 800-678-2389.
SECTION 3. Information on addressing customer concerns for vehicle drift/pull
Vehicle drift/pull diagnosis
Note:
Many factors related and non-related to a vehicle’s suspension and/or tires can cause a vehicle to drift/pull. The tilt
of the road surface (Road Crown) will have the most significant effect on the time it takes for a properly aligned
vehicle to drift out of its lane. Always test drive the vehicle to determine that the vehicle drift is excessive before
making any repairs or adjustments.
For customer concerns of vehicle drift/pull on vehicles that falls within the warrantable repair period, follow the step
below to enhance the vehicle straight ahead tracking performance.
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TSB/Document ID: TB441304
Replacement Service Bulletin Number:
MFR Communication Date: 2013-06-27
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