April 2023
Subaru Service and Technical Support Line Newsletter

Articles Contained
in this Issue

01

© 2023 Subaru of America, Inc. All rights reserved.

TechShare QMR of the Month

Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.

CODE ARTICLE...................................................................PAGE
(00) STIS New Releases..................................... 14
(01) QMR of the Month......................................1-2
(01) QMR of the Month Award
Presentations................................................ 2
(01) Virtual Meeting Rooms................................. 3

We are pleased to announce this month’s TechShare QMR of the Month
Winner:

Robbie Magill from
Adventure Subaru in Fayetteville, AR

(01) Updating Technician Profiles for Techline .
Communications........................................4-5
(07) Installing Window Tint and Applying
Water Inside a Vehicle
(Brake lights stay on)................................5-6

We are pleased to announce this month’s TechShare QMR of the Month
Winner: Robbie Magill from Adventure Subaru in Fayetteville, AR

(12) Condensation in Headlights
and Taillights................................................ 7

Robbie created a high quality QMR using TechShare reporting on
customer’s concern of defrost, heat and air shutting off when it is below
freezing. Robbie’s report included detailed diagnostic steps, high-quality
photos, and videos.

(15) Eyesight Camera Replacement
and Programming U1C00, U01046,
B28A2, B28A1, U1P07, U1P08, U1C07,
U1C08.......................................................8-10

Please refer to the following link to review the TechShare QMR in detail:

(20) Solterra Connect Telematics Diagnosis,
DCM Activation & Registration..............10-13

SUBARU TECHLINE HOLIDAYS
& HOURS OF OPERATION
Memorial Day: (Closed)
Monday, May 29, 2023

Mon. - Thurs.

8:30AM - 7:30PM EST

Friday

10:30AM - 5:00PM EST

Saturday

9:00AM - 3:00PM EST

TS-227378
In appreciation for going the extra mile and sharing his experience with
us, Robie will be receiving the following from his District Service Quality
Manager:

$500.00 Snap-On gift card
Continued on the next page

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.

The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written
to inform those Technicians of conditions that may occur in some vehicles, or to provide information
that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment,
tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described,
DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale,
Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek
Hybrid, Solterra and “Quality Driven” are Registered Trademarks.

April 2023 TechTIPS

SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for excellence in Environmental Management Systems.
Please recycle or dispose of automotive products
in a manner that is friendly to our environment
and in accordance with all local, state and federal laws and regulations.

Page 1 of 16

01

QMR of the Month (CONTINUED)

The other Regional winners selected from QMRs submitted during February 2023 were:

•

Christopher Taper from Subaru of South Hills

•

Gerald Costa from Long Subaru

•

Gregory Beach from Ramsey Subaru

•

Jordan Steckel from Phil Long Glenwood Springs Subaru

Any Subaru Technician can participate in the TechShare QMR of the Month program. See the November
2022 issues of TechTIPS for full details. You just might see your name and photo in a future issue of
TechTIPS!

01

QMR of the Month Award Presentations

As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever
available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month
submissions received during February 2023 was Robbie Magill, Technician at Adventure Subaru,
Fayetteville, AR.

Robbie is shown above (right/center) after being presented with his $500.00 Snap-On Gift Card. To his right are
Adventure Subaru’s Service Manager Jake Wheeler, and Adventure Subaru’s General Manager Brent
Baker. To his left is Subaru of America’s District Service and Quality Manager Chris Owen.
Congratulations and THANK YOU to our February 2023 QMR of the Month Award recipient!

Continued on the next page
April 2023 TechTIPS

Page 2 of 16

01

Virtual Meeting Rooms

Subaru is excited to announce
the introduction of a new
powerful tool for our technicians,
the “Virtual Meeting Rooms”.
Click here to visit. This is a
feature that allows a technician
to either share the screen of
an SSM laptop or Techline/
DSQM can take control to aid in
diagnostics or data collection.
When discussing cases with
Techline and DSQM’s, there may
be situations when sharing the
screen or taking control of the
SSM laptop may be necessary.
The scenarios where this could
be useful are endless.
If a technician is in situation where this could be useful, understand this is a tool for Techline
and DSQM’s and they will make the determination if this option will be used.
Should the situation require using this new tool, it is important to be prepared. For example, data
should have all the required PIDs and appropriate flags. Verify the “Microsoft Teams” program is up
to date, this feature will not work if the software is out of date. If “Teams” needs to be updated,
call Nuspire to request they update the software before contacting Techline/DSQM’s.
Some of the uses for this feature include immobilizer registration, work support functions, data
review, module reprogramming, MAX data collection and more.
Click here for directions on joining a Virtual Meeting Room.

Continued on the next page
April 2023 TechTIPS

Page 3 of 16

01

Updating Technician Profiles for Techline Communications

Please update the email address listed in Subarunet profiles.
Techline is now in full swing as we move into TechShare. Techline has already started to email
Technicians as the newest form of communication. Techline has found that some long-term retailer
Technicians have email addresses that are no longer valid or from a provider that no longer exists.
Techline has been utilizing email for retailers who are in poor cellular coverage areas, when providing
additional resources (pictures and questionnaires) and focused communication directly to the
Technician. We want to encourage this form of communication as an additional option to get the best
information faster to the Technician.
If a Technician is not provided with a retailer email address, they can source their own from a variety of
free online hosting sites that meet the retailer’s established internet guidelines. Technicians should be
mindful of their email address and avoid inappropriate content. When creating an account, first initial
last name with a retailer number is recommended. An example is [email protected].
To update a Subarunet profile, please log in to Subarunet. In the top right-hand corner is a blue circle
with the employee’s initials. Select the drop-down menu and select Update profile.

From the next page, a retailer employee will be able to update their profile information. When finished,
select Update Profile at the bottom right of the page to save the changes. Techline does not share any
personal contact information, this information will only be used to contact a retailer employee
about a Techline case. The system takes approximately five minutes to update to SOA.

Continued on the next page
April 2023 TechTIPS

Page 4 of 16

01

Updating Technician Profiles for Techline Communications (CONTINUED)

Reminder, the Technician should have this email account web page open, or notifications turned on so
that they see messages from Techline.

07

Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on)

Techline has received reports of issues after installing aftermarket window tint on 2024 Crosstrek and
Impreza. There have been reports of the brake lights staying on due to water intrusion. This may be
due to the water application on the inside of the rear window glass during aftermarket window tint
installation. When applying water to the inside of an open tailgate, the water may run down the inside
of electrical harnesses. Extreme caution should always be taken when applying water to areas of a
vehicle that are not intended to see water. This could cause corrosion inside connectors not equipped
with weather pack or mildew and mold build up in areas that can hold or soak up moisture and not
properly drain.

April 2023 TechTIPS

Continued on the next page

Page 5 of 16

07

Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on)
(CONTINUED)

Should a ’24 Crosstrek/Impreza come in with a concern of brake lights on all the time, inspect for
window tint on the rear glass, and water intrusion in connector Db11.

As a reminder a vehicle should always be inspected for anything aftermarket. Aftermarket
window tint may not seem like it could cause problems. However, similar water intrusion
concerns directly connected to window tint installation have been seen from time to time when
the water application is excessive during installation.
Continued on the next page
April 2023 TechTIPS

Page 6 of 16

12

Condensation in Headlights and Taillights

There has been an increase in replacement of
exterior lamp assemblies due to condensation
build up. This condensation often occurs due to
a temperature differential caused by the seasonal
temperature and the sun.
It is important to note that this is a normal
condition and parts should not be replaced
for this concern. It is more common to see this
during late fall and early spring. TSB 07-59-07R
covers this topic and details the cause for this.

From page 2 of TSB 07-59-07:

Continued on the next page
April 2023 TechTIPS

Page 7 of 16

15

Eyesight Camera Replacement and Programming
U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08

Techline continues to receive calls related to issues after replacing or swapping an Eyesight camera for
testing. Any time a module is replaced in a vehicle it is critical to read and perform all the installation
directions in STIS for that vehicle. The programming needed varies depending on year and model.
If the correct installation and programming steps are not followed it is possible that there will be new
DTC’s after installing a new camera, calibration problems or the Eyesight disabled light illuminating.
For example, a 20MY Outback does not need to have the “Vehicle Information Registration –
Parameter Selection” performed:

Continued on the next page
April 2023 TechTIPS

Page 8 of 16

15

Eyesight Camera Replacement and Programming
U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 (CONTINUED)

Compare that to a 20MY Forester that does need the “Parameter Selection” input:

When comparing the service manual between models, the steps that need to be followed are different.
Always refer to STIS for the vehicle being repaired for all installation and programming steps required.
•

Refer to the July 2022 TechTIPS that covers Gen 4 Eyesight programming. Gen 4 Eyesight
is now included on multiple years and models. The Eyesight camera needs to be registered.
Below is the July 2022 TechTIP:
Continued on the next page

April 2023 TechTIPS

Page 9 of 16

15

Eyesight Camera Replacement and Programming
U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 (CONTINUED)

It is important to note that for vehicles equipped with Version 4 Eyesight and a Gateway Control
Module, registration may be required during stereo camera replacement. Refer to the applied model
installation process on STIS for complete instructions. Below is an example of instructions that
include the registration process. The registration menu can be found under Immobilizer registration on
the SSM. This must be completed before performing the camera adjustment and inspection procedure.

•

Techline has had situations where the technician has installed the camera but did not follow the
correct steps for installation and programming. There is a chance the camera will now be stuck