NHTSA ID Number: 10237256
Manufacturer Communication Number: SubaruTech Tips
TSB/Document Date: 2023-06-05
Summary
Subaru
Service and Technical Support Line Newsletter. (April QMR of the month)
in a “loop”, there is a DTC set, it cannot be cleared, but the calibration cannot be completed
either. Refer to the final step listed at the bottom of the “Stereo Camera Adjustment,
Inspection”, below is an example of this. The “Camera Initialization” procedure will delete
ALL data from the camera. All programming procedures will need to be completed as if the
camera is “new out of the box”. Always review STIS for the specific model being repaired
as these directions may vary.
IT IS CRITICAL TO READ AND FOLLOW ALL STEPS OF MODULE INSTALLATION
LISTED IN THE SERVICE MANUAL
20
Solterra Connect Telematics Diagnosis, DCM Activation & Registration
The Solterra Connect Telematics system does not function the same way as other Subaru STARLINK
Telematics systems. This TechTIP will cover best practices to follow when servicing Solterra
Telematics. The most important thing to remember is the importance of contacting Techline
when encountering uncertainty or difficulty with Solterra Connect Telematics. We also want
to remind Technicians that the best way to ensure they get the information they need to diagnose
Solterra Telematics concerns efficiently is to complete QMR’s with a high level of detail to ensure a
steady flow of information to the field.
Continued on the next page
April 2023 TechTIPS
Page 10 of 16
20
Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED)
The most significant difference with Solterra Telematics is that it is an opt-out, always-on Telematics
service. Even when a customer is not subscribed and the satellite icon is not illuminated on the dash,
the Technician can push the Solterra Connect button and reach an operator. Technicians should use
this service, identify themselves as a retailer Technician testing Telematics operation and request the
VIN and GPS location of the vehicle. Successfully connecting to an Operator and getting the requested
information is an excellent first step for diagnosis or after a repair to confirm a correctly functioning
Telematics system.
After completing a test call, Technicians must utilize the Global Tech Stream (GTS) “Health Check.”
This check provides much more data than the SSM4 all-system scan. Review the Health Check
results by verifying there are no current Telematics or Infotainment DTCs, confirm that all modules
are communicating and then review Telematics and Infotainment ROB data. Telematics operation in
Solterra differs significantly from that of Starlink. Technicians applying Starlink operating and diagnostic
principles to Solterra Connect Telematics will be quickly misled.
The Solterra service manual and the Technician Reference Books available on STIS are the Technicians
most valuable tools when trying to diagnose Telematics and Infotainment concerns. As with any
new resource, there is a learning curve to mastering its use. If a Technician has difficulty finding the
information they are looking for, feel free to contact Techline or your DSQM for assistance.
There have already been Solterra DCM replacements performed by retailers. Initial analysis indicates
that these DCMs were not the root cause of the customer concern. A review of the diagnostic method
used by the Technicians indicates that Subaru STARLINK Telematics principles were utilized in the
diagnosis. It took a lot of work for Technicians to find the information they needed to successfully
diagnose the customer’s concern.
One of the most critical pieces of information to find was the DCM Activation and Code
registration procedures. These must be performed when installing a new DCM. Below are the steps
to find this information for reference. Please note this is not an endorsement for DCM replacement but
instead is presented as a lesson for the correct diagnostic and replacement methodologies regarding
Solterra Connect Telematics.
After opening the Service Manual for Solterra, follow the click path shown below.
General SETUP WHEN REPLACING OR… WORK PROCEDURE
Scroll down to find “DCM (telematics transceiver)” in the listed parts.
Continued on the next page
April 2023 TechTIPS
Page 11 of 16
20
Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED)
DCM Activation
Continued on the next page
April 2023 TechTIPS
Page 12 of 16
20
Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED)
Code registration
The Code registration chart shown above indicates that registration procedure “9” and “10” need to be
completed when installing a new DCM. Continue to scroll down to find those procedures.
Continued on the next page
April 2023 TechTIPS
Page 13 of 16
00
STIS New Releases
ITEM CODE
17-18-23
12-249-23
15-282-21R
07-210-22R
07-209-22R
15-256-19R
TKC-20R
TKB-20R
TKA-20R
F0010FN000
L101SXC005
15-247-19R
WRC-23
WRD-23R
16-132-20R
15-308-23
15-305-22R
15-293-22
16-140-23
TIPS0522
WRI-23
11-204-23
L101SXC005
H001SAN001
J501SFN250
F541SFN000
SOA843X036
SOA843X036
SOA843X026
SOA843X026
L101SFN000
L101SFN000
J131SXC000
ITEM TYPE
Accessory Installation Guide
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Subaru Product/Campaign Bulletin
Subaru Product/Campaign Bulletin
Subaru Product/Campaign Bulletin
Accessory Installation Guide
Accessory Installation Guide
Technical Service Bulletin
Subaru Product/Campaign Bulletin
Subaru Product/Campaign Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
TechTIPS NewsLetter
Subaru Product/Campaign Bulletin
Technical Service Bulletin
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Service Diagnostics
CREATED
DATE
TITLE
Air Bag Curtain Module Mountin...
Cleaning of Painted Surfaces A...
STARLINK Remote Engine Start (...
Hybrid Battery / High Ambient ...
EyeSight® Reprogramming DTC B2...
FOTA (Firmware Over-The-Air) R...
Takata Front Passenger Airbag ...
Takata Front Passenger Airbag ...
Takata Front Passenger Airbag ...
2024MY Crosstrek - Window Defl...
2019MY Ascent - Trailer Hitch ...
Harman Navigation “Route Calcu...
VDC control module reprogrammi...
12V Inverter Connector Corrosi...
Diagnostic Information for All...
Diagnostic Information - Testi...
Reprogramming File Availabilit...
Remote Climate Control Operati...
Judder Concern During Low-Spee...
2022 May TechTIPS Newsletter
Safety Recall/STOP SALE – Stop...
PCV Hose Design Change / Odor ...
2019MY Ascent - Trailer Hitch
2020MY+ Legacy / Outback Remot...
2024MY Crosstrek Wilderness - ...
2024MY Crosstrek - Moonroof Ai...
2024MY+ Crosstrek - Adjustable...
2024MY+ Crosstrek - Adjustable...
2022-23MY WRX - Fixed Cross Ba...
2022-23MY WRX - Fixed Cross Ba...
24MY Crosstrek (all Trims) - T...
24MY Crosstrek (all Trims) - T...
2019-24MY ASCENT DOOR SCUFF PR...
2024 Legacy/Outback Service Ma...
8-May-23
5-May-23
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All revised publications are highlighted in yellow.
Continued on the next page
April 2023 TechTIPS
Page 14 of 16
ITEM CODE
H1010FN210
H1010FN200
15-307-23R
15-309-23
WRB-23R
15-304-22R
F6010FN000_OM
ITEM TYPE
Accessory Installation Guide
Accessory Installation Guide
Technical Service Bulletin
Technical Service Bulletin
Subaru Product/Campaign Bulletin
Technical Service Bulletin
Owner Manual
CREATED
DATE
TITLE
2024MY Impreza/Crosstrek Wirel...
2024MY Impreza//Crosstrek - Wi...
Discontinuation of SUBARU STAR...
Procedure for Infotainment Con...
Telematics Data Communications...
Procedure for Techline Infotai...
2024MY Crosstrek and Impreza R...
24-Apr-23
24-Apr-23
24-Apr-23
24-Apr-23
20-Apr-23
19-Apr-23
18-Apr-23
All revised publications are highlighted in yellow.
Continued on the next page
April 2023 TechTIPS
Page 15 of 16
*** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com ***
This is your chance to offer suggestions for use in future issues of TechTIPS! Make
sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS
Newsletter”. Thank you!
Model:
Year:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted
to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
Dealer Code:
SUBARU
TECHLINE
Hours of Operation
April 2023 TechTIPS
Monday – Thursday 8:30 am to 7:30 pm
Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
Continued on the next page
Page 16 of 16
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