mazoa
MAZDA DEALER EMAIL
May 11, 2023
To: All Dealer General, Service and Parts Managers
Subject: Temporary Suspension of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock
Cylinder
Dear Dealer Partners,
In April 2023 a Manufacturer Service Program MSP60 launched for certain 2023MY CX-50
vehicles.
Subject Vehicles:
Subject build date range
2023MY From January 18, 2022 through
7MMV“"** 100223 - 108189
CX-50 June 15, 2022
The asterisk symbol “*” can be any letter or number. Only 6,485 vehicles identified in this
campaign are affected. The affected VIN list is available on Mazda Global Service Support
(MGSS).
Action Required:
Due to a parts supply shortage, this campaign is temporarily suspended, effective on the date
of this notification. The visibility of MSP60 will be temporarily removed from the Warranty
Vehicle Inquiry Screen. _MSP_ repairs in progress can continue and claims should be
Submitted as soon as possible. _A dealer communication will be sent advising when MSP60
is reactivated. __ Any customer door lock concerns should be handled as part of the normal
Mazda Warranty Policy.
Concern Outline:
The driver's door may be hard to unlock using the auxiliary key due to increased rotational
resistance. All vehicles in the campaign will need to have the front driver door lock
inspected to ensure proper mechanical key lock and unlock function. The current failure
rate is 30x higher than the expected 0.1% of the vehicle population.
Please make certain the appropriate personnel in your dealership are aware of these
resources and are familiar with the details of this program before responding to customer
inquiries. We apologize for any inconvenience this MSP suspension may cause you and

your customers. Your understanding and support in carrying out this campaign are greatly
appreciated.
Sincerely,
Travis Young
Manager, Recalls
Mazda Technical Services Division
Mazda North American Operations
MAZDA NORTH AMERICAN OPERATIONS