NHTSA ID Number: 10236512
Manufacturer Communication Number: Manual1
TSB/Document Date: 2023-05-22
Summary
Warranty Policies and Procedures Manual
2.4
NEXT PAGE
Page 47
REIMBURSEMENT POLICY
Volkswagen
reimburses authorized dealers for labor and parts used for repair work performed under
warranty. If the parts and/or labor required for a repair exceed 80% of the cost of the unit, a complete
new or remanufactured unit should be installed, unless written Volkswagen policy states otherwise. It
is the dealer's responsibility to determine the most economical method of repair in order to control
warranty costs. It is expected that dealers will follow the Volkswagen Dealer Agreement Standard
Provisions, applicable state law, and Generally Accepted Accounting Principles (GAAP) in all warranty
related transactions or finance record keeping related to warranty.
2.4.1
REIMBURSEMENT OF PARTS
2.4.1.1
PARTS
Parts purchased from Volkswagen will be reimbursed based on the manufacturer’s suggested retail
price (MSRP) on claims for vehicle model years 2003 and newer. For model years prior to 2003, or for
over-the-counter stock parts, the parts will be reimbursed based on the formula Dealer Cost + 40% but
not to exceed MSRP. If remanufactured parts are available*, only the value of the remanufactured
part will be reimbursed. Parts not purchased from Volkswagen are reimbursed under the sublet policy
(see 2.4.3 Reimbursement of Sublet Repairs). The costs for shop supplies and dealer handling are not
separately reimbursable because they are included in the parts reimbursement.
*When the term “available” is used in regards to remanufactured parts, it means that a remanufactured part exists and
may be ordered. When a remanufactured part is not “available”, it does not mean that a remanufactured part is not in
stock at the Dealership or Parts Distribution Center.
2.4.1.2
FLUIDS AND LUBRICANTS
Only those fluids and lubricants listed in section 2.4.1.2.1 Part Numbers for Common Fluids and
Lubricants, lost due to a warranty-related failure, will be reimbursed. Only that portion of a fluid or
lubricant required and quantifiable for the repair/replacement is reimbursable. Disposal allowance is
already included in warranty reimbursement allowances. Refer to the applicable Technical Bulletin for
proper fluid capacity and filling procedures.
Volkswagen of America, Inc.
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ENGINE OIL REIMBURSEMENT POLICY
Volkswagen Dealers are separated into two groups: Participating and Non-Participating, based on the
Dealer’s status in the Volkswagen Castrol Oil Program (VCOP).
VCOP Participating Dealers' Engine Oil Reimbursement
Participating Dealers in the VCOP are reimbursed for engine oil at the higher of
–
–
Dealer Cost for a single bottle or
Weighted-average retail price of applicable quart/drum/bulk national purchase quantity
percentages
Engine oils are claimed using the SAGA "Spare Part Number" field. Applicable reimbursement
amounts are automatically populated based on the claim quantity entered.
VCOP Non-Participating Dealers' Engine Oil Reimbursement
Non-Participating Dealers in the VCOP are reimbursed for engine oil at weighted-average dealer
cost. Engine oil is claimed using the SAGA "Outside Spare Part Number" field.
VCOP Participation Qualifications
To qualify as a Participating Dealer in the VCOP, a Dealer’s total volume of oil purchases from
Volkswagen (including oils not reimbursed by VW under warranty or Carefree Maintenance) must
exceed the total volume of oil claimed over the previous twelve (12) months. In cases where a
dealer does not have a 12-month purchase history, a participation notification email from the VW
Fixed Operations Manager to vwoapricing@vw.com will be accepted for dealer qualification.
VCOP participation status will be updated quarterly to ensure that Dealers are correctly
reimbursed based upon program qualifications.
Volkswagen of America, Inc.
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2.4.1.2.1
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PART NUMBERS FOR COMMON FLUIDS AND LUBRICANTS
PART NUMBERS FOR COMMON FLUIDS AND LUBRICANTS
VCOP PARTICIPATING DEALERS' ENGINE OILS
Description
Mineral Oil
5W20
Mineral Oil
5W30
Mineral Oil
10W30 + Misc. Oil
Part Number
Quantity
Equals
Reimbursement
In SAGA, Claim as:
G 052107S0
1
0.1 quart
As calculated
Spare parts
G 052530S0
1
0.1 quart
As calculated
Spare parts
G 052108S0
1
0.1 quart
As calculated
Spare parts
G 052167S0
1
0.1 quart
As calculated
Spare parts
G 052195S0
1
0.1 quart
As calculated
Spare parts
Synthetic Oil
5W40
VW 502 00
Synthetic Oil (TDI)
VW 504 00
VW 507 00
PART NUMBERS FOR COMMON FLUIDS AND LUBRICANTS
VCOP NON-PARTICIPATING DEALERS' ENGINE OILS
Description
Mineral Oil
5W20
Mineral Oil
5W30
Mineral Oil
10W30 + Misc. Oil
Part Number
Quantity
Equals
Reimbursement
In SAGA, Claim as:
MINOIL
1
0.1 quart
Enter value1
Outside spare parts
MINOIL
1
0.1 quart
Enter value1
Outside spare parts
MINOIL
1
0.1 quart
Enter value1
Outside spare parts
SYNGOIL
1
0.1 quart
Enter value1
Outside spare parts
TDIOIL
1
0.1 quart
Enter value1
Outside spare parts
Synthetic Oil
5W40
VW 502 00
Synthetic Oil (TDI)
VW 504 00
VW 507 00
1
Reimbursement values may be found in WISE under Resource Center > Claim Input Assistance > Claim Coding
Assistance > Outside Part Numbers for Common Fluids and Lubricants
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PART NUMBERS FOR COMMON FLUIDS AND LUBRICANTS
EXCLUDING ENGINE OILS
Description
Part Number
Quantity
Equals
1
1 lt(qt)
As calculated
Spare parts
1
1 lt(qt)
As calculated
Spare parts
GUS052910A3
1
9.5 lt or 2.5 gal
As calculated
Spare parts
G 052910A2
1
1.89 lt or .5 gal
As calculated
Spare parts
Power Steering Fluid1
G 002000
1
1 lt(qt)
As calculated
Spare parts
Power Steering Fluid1
G 002012
1
354.8 ml
As calculated
Spare parts
B 000750M2
1
250 ml or .25 qt
As calculated
Spare parts
A/C Refrigerant- R134A2
ZVP000134
0.01
28.4g or 1 oz
Enter value5
Outside spare parts
G 052154A2
0.5
125 ml or .130 qt
As calculated
Spare parts
Coolant (except Routan)
ZVP000200
1
1 lt(qt)
Enter value5
Outside spare parts
Coolant (Routan only)
GUS012001G1
1
1 gallon
As calculated
Spare parts
Sealant for Auto Trans
AKD45600002
1
14 ml tube
As calculated
Spare parts
Sealant Compound
AMV17400401
0.5
83 ml tube
As calculated
Spare parts
AMV18800102
0.5
100 g tube
As calculated
Spare parts
AMV18820003
0.5
100 g tube
As calculated
Spare parts
D 176404A2
0.5
93 g tube
As calculated
Spare parts
Use appropriate
Manual Transmission Oil
part number
Automatic Transmission Oil
AdBlue® (Urea) [For Carefree
Maintenance Claims only]
AdBlue® (Urea) [For Warranty
Claims Only]
PAG Oil
3
Sealant Compound
Sealant for Manual Trans
4
4
Sealant Compound Oil Pan
Use appropriate
part number
Reimbursement In SAGA, Claim as:
1
Use appropriate quantity while topping up by using the decimal point, i.e., ‘.50’
Up to 454 g will be reimbursed for testing purposes
3
50% of 1 can of PAG oil can be used when replacing R134A, use part number ‘G 052154A2’
4
These Sealing Compounds include enough compound to repair at least two vehicles. Claim the appropriate amount by
using the decimal point, i.e., ‘.50’
5
Reimbursement values may be found in WISE under Resource Center > Claim Input Assistance > Claim Coding
Assistance > Outside Part Numbers for Common Fluids and Lubricants
2
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2.4.2
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TSB/Document ID: Manual1
Replacement Service Bulletin Number:
MFR Communication Date: 2014-11-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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