Disengage the tool from the radio by unlocking one key at a time being careful to extract each key
only about 3-5mm until all four keys are disconnected.
Push in the metal release tabs on the side of the radio to unlock the keys. Gently pull the tool
away from the face of the radio.
By following these steps, you will ensure that the radio and the tool are not damaged.
 Homemade CDs: Some customers are using new technology to create their own CDs. Sticky
notes, pieces of paper, designer labels, and labels with poor adhesion have all been found to
damage radios. CD labelers found at office supply stores are not designed for automotive CD
players. The heat of an automotive CD player will cause these types of labels to peel off while
inside the unit causing the media to become stuck. Do not remove stuck media!
 Media Removal: If media becomes stuck, do not remove it. Tampering with the internal
mechanisms of the radio will void the warranty. Remanufacturing technicians at audio facilities can
tell if a unit has been opened for media retrieval and, thus, the warranty is voided. Please fill out a
Media Retrieval Form, available on WISE under Resource Center > Forms > Infotainment, and
include it with the radio paperwork. The media will be returned as quickly as possible. Core value
could be forfeited.
 Foreign Objects: Foreign objects stuck in the radio via the CD or cassette decks will not be
covered under warranty. Coins, keys, credit cards, etc. cause damage to the inside of the radio.
Customer damage is not a warranty matter. Core value will be forfeited.
 Tamper-Proof Seals: Do not cut or remove tamper-proof seals.
 Designer Faceplates: Designer faceplates glued to the original faceplate of the radio damage
the surface and are difficult to remove. These radios will not be covered under warranty. Core
value will be forfeited.
 Skipping Media: If the customer complains of skipping media, please verify whether the skipping
CD is homemade or purchased. Homemade CDs, due to different burning speeds and CD quality,
can be prone to skipping. Before replacing the unit, please test it with a professionally made CD.

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Page 82

3.8

BATTERY – VEHICLE

3.8.1

POLICY FOR 12 VOLT ORIGINAL EQUIPMENT BATTERY
Original equipment batteries are covered by the NVLW for defects in material or workmanship for the
entire NVLW period except for MY 2009 - 2015 vehicles. The 12 volt original equipment battery for
2009 - 2015 MY vehicles is covered for 2 years or 24,000 miles, whichever occurs first.
A Midtronics® battery test has to be performed (see 3.9 Battery Test). Outside influence, physical
damage, freezing, sulphation or other related non-defects are not covered.

3.8.2

VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT BATTERY LIMITED
WARRANTY

3.8.2.1

VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT BATTERIES (MANUFACTURED BY
INTERSTATE BATTERY SYSTEMS OF AMERICA) SOLD AS OF JUNE 1, 2012:
 Are warranted to be free of defects in material and workmanship for 24 months, regardless of
mileage.
 After 24 months of battery service, Volkswagen will absorb a prorated percentage of the battery
replacement cost, the remainder of the cost to be paid by the customer (including labor). This
proration policy applies until the battery has been in service for 60 months (5 years), after which
time the customer must bear the entire cost for a new battery.
Labor is not reimbursable in the following situations:
 On prorated batteries.
 On wholesale purchases or installation by an independent repair facility.
 On over-the-counter purchases.
The battery is to be replaced with a new replacement battery of comparable capacity.
See 3.9 Battery Test for Midtronics battery tester warranty requirements.
BATTERY POLICY GUIDELINES
 Full 100% reimbursement for parts and labor up to 24 months, regardless of mileage.
 No labor reimbursement for battery replacement after 24 months.
 This warranty does not apply to batteries that were placed in commercial or marine use.
 Customer charge is based on Volkswagen suggested retail parts prices.
PRORATION EXAMPLES
 16 months of service have elapsed. Battery will be replaced 100% parts and labor at no charge to
the customer (since the battery has been in service less than 24 months).
 34 months of service have elapsed. The proration rate of 50% parts would apply for 25-36 months
in service. Labor may not be claimed.

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OWNER'S OBLIGATIONS
The owner is required to present either the unserviceable battery or the battery and the vehicle in
which it has been installed, plus proof of purchase, within the warranty period to any authorized
Volkswagen dealer in the United States.
ITEMS NOT COVERED BY THE VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT BATTERY LIMITED WARRANTY
 Failure of the battery due to improper installation, misuse, neglect, freezing, fire, accident, low
electrolyte level or use of electrolyte other than recommended by the manufacturer.
 Batteries that are discharged or sulphated due to improper maintenance, vehicle storage or parts
storage, are not eligible for replacement under warranty.
 Use of the battery for commercial or marine purposes.
 Loss of time, inconvenience, loss of use of the vehicle, or other consequential damage.
 Battery testing, if the battery is not defective. The owner would be responsible for the cost of
having the battery tested.
3.8.2.1.1

PRORATION TABLE FOR NEW VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT
BATTERIES (INTERSTATE BATTERY SYSTEMS OF AMERICA) SOLD AS OF JUNE 1, 2012:

VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT BATTERY PRORATION TABLE

3.8.2.2

Months in Service

Parts Quantity

Customer Charge in Percent of
Suggested Retail Price

0 - 24
25 - 36
37 - 48
49 - 60

0100
0050
0030
0010

0%
50%
70%
90%

VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT BATTERIES (MANUFACTURED BY EXIDE
OR INTERSTATE BATTERY SYSTEMS OF AMERICA) SOLD BETWEEN JUNE 1, 1998 AND MAY
31, 2012:
 Are warranted to be free of defects in material and workmanship for 12 months or 12,000 miles,
whichever occurs first.
 After 12 months or 12,000 miles (whichever occurs first) of battery service, Volkswagen will
absorb a prorated percentage of the battery replacement cost, the remainder of the cost to be paid
by the customer (including labor). This proration policy applies until the battery has been in service
for 60 months (5 years), after which time the customer must bear the entire cost for a new battery.
Labor is not reimbursable in the following situations:
 On prorated batteries.
 On wholesale purchases or installation by an independent repair facility.
 On over-the-counter purchases.

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The battery is to be replaced with a new replacement battery of comparable capacity.
See 3.9 Battery Test for Midtronics battery tester warranty requirements.
BATTERY POLICY GUIDELINES
 Full 100% reimbursement for parts and labor up to 12 months or 12,000 miles, whichever occurs
first.
 No labor reimbursement for battery replacement after 12 months or 12,000 miles, whichever
occurs first.
 This warranty does not apply to batteries that were placed in commercial or marine use.
 Customer charge is based on Volkswagen suggested retail parts prices.
PRORATION EXAMPLES
 8 months of service and 11,000 miles have elapsed. Battery will be replaced 100% parts and labor
at no charge to the customer since the battery has been in service less than 12 months or 12,000
miles.
 8 months of service and 14,000 miles have elapsed. Proration for 8 months service would apply
since the battery has been in service more than 12 months or 12,000 miles. Labor may not be
claimed.
OWNER'S OBLIGATIONS
The owner is required to present either the unserviceable battery or the battery and the vehicle in
which it has been installed, plus proof of purchase, within the warranty period to any authorized
Volkswagen dealer in the United States.
ITEMS NOT COVERED BY THE VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT BATTERY LIMITED WARRANTY
 Failure of the battery due to improper installation, misuse, neglect, freezing, fire, accident, low
electrolyte level or use of electrolyte other than recommended by the manufacturer.
 Batteries that are discharged or sulphated due to improper maintenance, vehicle storage or parts
storage, are not eligible for replacement under warranty.
 Use of the battery for commercial or marine purposes.
 Loss of time, inconvenience, loss of use of the vehicle, or other consequential damage.
 Battery testing, if the battery is not defective. The owner would be responsible for the cost of
having the battery tested.

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3.8.2.2.1

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PRORATION TABLES FOR NEW VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT
BATTERIES (EXIDE OR INTERSTATE BATTERY SYSTEMS OF AMERICA) SOLD BETWEEN
JUNE 1, 1998 AND MAY 31, 2012:
VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT BATTERY PRORATION TABLE
FOR VEHICLES WITH LESS THAN 12,000 MILES
Months in Service

Parts Quantity

Customer Charge in Percent of
Suggested Retail Price

1 - 12

0100

0%

VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT BATTERY PRORATION TABLE
FOR VEHICLES WITH MORE THAN 12,000 MILES
Months
in
Service

Parts
Quantity

Customer Charge in
Percent of Suggested
Retail Price

Months
in
Service

Parts
Quantity

Customer Charge in
Percent of Suggested
Retail Price

0
1
2
3
4
5
6

0100
0098
0097
0095
0093
0092
0090

0%
2%
3%
5%
7%
8%
10%

31
32
33
34
35
36
37

0048
0047
0045
0043
0042
0040
0038

52%
53%
55%
57%
58%
60%
62%

7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30

0088
0087
0085
0083
0082
0080
0078
0077
0075
0073
0072
0070
0068
0067
0065
0063
0062
0060
0058
0057
0055
0053
0052
0050

12%
13%
15%
17%
18%
20%
22%
23%
25%
27%
28%
30%
32%
33%
35%
37%
38%
40%
42%
43%
45%
47%
48%
50%

38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60

0037
0035
0033
0032
0030
0028
0027
0025
0023
0022
0020
0018
0017
0015
0013
0012
0010
0008
0007
0005
0003
0002
0000

63%
65%
67%
68%
70%
72%
73%
75%
77%
78%
80%
82%
83%
85%
87%
88%
90%
92%
93%
95%
97%
98%
100%

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VOLKSWAGEN FACTORY REPLACEMENT 12 VOLT BATTERY DROP-SHIP PROGRAM
Effective April 1, 2000, Volkswagen Factory Replacement Batteries ordered through the Drop-Ship
Program will be reimbursed at the warranty rate established for ordering through your Facing PDC.
The reimbursement process for these batteries is a modification to warranty policy. All other battery
policies, including proration, remain unchanged.
 Note: It is more cost effective for your dealership to utilize the Drop-Ship Program when ordering
Volkswagen Factory Replacement Batteries, plus you will receive a larger parts reimbursement
when submitting a warranty claim.

3.9

BATTERY TEST

3.9.1

POLICY FOR ALL VEHICLE BATTERY WARRANTY CLAIMS
All batteries must be tested with the Midtronics VAS 6161, MCR340V or inCHARGE 940. Batteries