TECHNICAL SERVICE BULLETIN
DEPARTMENT OF COMPLIANCE

VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218

Technical Service Bulletin: 51-1576

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Integrity

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Safety

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Quality

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Customer Service
January 24, 2023
This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:
Forest River is alerting you to an issue involving certain 2022-2023 Georgetown, FR3, Coachmen Encore, Mirada, and
Pursuit Class A Motorhome recreational vehicles. Please see the information below which describes the issue and
provides you with details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
As per Lippert’s TSB 85-001-2022 – There is a potential for some of the Gen1 jack legs on motorized units to bend or
deform under extreme side loads.
OWNERS: WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free repair. The vehicle
Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of
the issue and provide the TSB number (located at the top of this page) to the dealership. It is also helpful to give the
dealership a copy of this letter when you take your vehicle in for the repair.
You may visit www.forestriverinc.com to search for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.0 hours. However, the dealership may need to keep your vehicle or schedule an
appointment with you for a later date to fit into their regular service schedule.
DEALERS: WHAT SHOULD YOU DO?
Dealer Service Procedures are located on Dealer Connect. Pictures of the ID tags and jacks are required for inspection
and/or replacement. No prior authorization is required
MAY FOREST RIVER ASSIST YOU FURTHER?
CONTACT
GEORGETOWN CUSTOMER SERVICE
COACHMEN CUSTOMER SERVICE
LIPPERT CUSTOMER SERVICE

PHONE
(574) 206-7600
(574) 825-8212
(432) 547-7378

Repair Codes:
Pictures are required for the remedy and/or inspection after installation.
Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
TSB
NUMBER
51-1576
51-1576

REPAIR CODE

DESCRIPTION

TIME

SB-665-05-00-004279
SB-665-01-00-004280

Inspection Only / Per Unit
Inspection and Replacement/ Per Jack

.3 HRS
1.0 HRS.

Page 1 of 2

TECHNICAL SERVICE BULLETIN

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this service bulletin, you may be eligible for a refund of
previously paid repairs. Refunds will only be provided within the scope of this Technical Service Bulletin.
Please send the service invoice to the following address:
Forest River, Inc.
PO Box 30
Middlebury, IN 46540

Sincerely,
Forest River
Office of Corporate Compliance

Page 2 of 2

JACK INSPECTION, REMOVAL AND REPLACEMENT
(IF NEEDED) FOR 8K JACKS ON MOTORIZED UNITS
TSB Number: 85-001-2022
Product: 8K Leveling Jacks
Date:

Original: November 18, 2022
Revision 1: May 11, 2023

Labor Rate:

0.3 Hour Inspection per Unit
1.0 Hour Replacement per Jack

NOTE: This document supercedes the previously-released version dated November 18, 2022.

Purpose
There is the potential for some of the Gen I jack legs on motorized units to bend or deform under extreme
side loads. Some of the affected units utilize four of the 8K jacks, so all four jacks may need to be replaced.
Some units utilize two 8K jacks and two 14K leveling jacks, so in these instances the two 8K jacks may need
to be replaced. The 14K jacks do not need to be inspected or replaced. The ship date range for the hollow
8K jacks was approximately October 2021 through June 2022.
NOTE: Lippert does NOT require any advance contact to our Customer Care Center an no pre-authorization
is required. Submit any requests for reimbursement directly to the RV Manufacturer including full
unit info and clear photos of the jacks replaced including the ID tag.

Safety

This document provides general instructions. Many variables can change the circumstances of any procedure,
i.e. the degree of difficulty involved in the service operation and the ability level of the individual performing
the operation. This document cannot begin to plot out procedures for every possibility, but will provide the
general instructions for effectively installing, removing or servicing the system. In the event the skill level
required is too advanced or the procedure too difficult, a certified technician should be consulted before
performing the necessary operation. Failure to correctly install, remove or service the system may result in
voiding the warranty, inflicting injury or even death.
The "WARNING" symbol above is a sign that a procedure has a safety risk involved and may cause
death, serious personal injury, severe product and/or property damage if not performed safely and
within the parameters set forth in this document.
The unit MUST be supported per manufacturer's recommendations before working underneath.
Failure to do so may result in death or serious personal injury.
The "CAUTION" symbol above is a sign that a procedure has a safety risk involved and may cause
personal injury, product and/or property damage if not performed safely and within the parameters
set forth in this document.
Moving parts can pinch, crush or cut. Keep clear and use caution.

Resources Required
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•
•
•

Electric or cordless drill or screw gun
Appropriate sockets
Appropriate drive bits
Torque wrench

Rev: 05.11.2023

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•
•
•
Page 1

Open-end wrenches
O-ring face seal tee fitting, PN 143108, if needed
O-ring face 90 degree elbow fitting, PN 141610
Gen II jacks, PN 372892
CCD-0007007

JACK INSPECTION, REMOVAL AND REPLACEMENT
(IF NEEDED) FOR 8K JACKS ON MOTORIZED UNITS
TSB Number: 85-001-2022
Product: 8K Leveling Jacks
Date:

Original: November 18, 2022
Revision 1: May 11, 2023

Labor Rate:

0.3 Hour Inspection per Unit
1.0 Hour Replacement per Jack

Procedures
Inspection
1.

Inspect the unit's 8K jacks to determine if they are Gen I or Gen II jacks. Gen I jacks have ports on the
side (Fig. 1) and Gen II jacks have ports on the top (Fig. 2).

NOTE: If it is determined that the unit has Gen II jacks, then no replacement per this TSB is required. If unit
has Gen I jacks, proceed with inspection.
2.

If the unit has 14K jacks, they do not need to be inspected or replaced. The 14K jacks, which are
typically located in the rear of the unit, can be identified in two ways:
A. By measuring across the top cap of the jack from side to side. A 14K jack should measure 3 3/8"
while an 8K measures 3" (Fig. 3).
B. By measuring the diameter of the rod that the footpad is attached to. A 14K jack should measure 1
7/8" while an 8K measures 1 1/2" (Fig. 4).

NOTE: Be sure to measure carefully and accurately.
Fig. 1

Ports On Side

Fig. 3

Fig. 2

3 3/8" - 14K Jack
3" - 8K Jack

Ports On Top

Fig. 4

Gen I Leveling Jack

Rev: 05.11.2023

1 7/8" - 14K Jack
1 1/2" - 8K Jack

Gen II Leveling Jack

Page 2

CCD-0007007

JACK INSPECTION, REMOVAL AND REPLACEMENT
(IF NEEDED) FOR 8K JACKS ON MOTORIZED UNITS
TSB Number: 85-001-2022
Product: 8K Leveling Jacks
Date:

3.

Original: November 18, 2022
Revision 1: May 11, 2023

Labor Rate:

0.3 Hour Inspection per Unit
1.0 Hour Replacement per Jack

If the unit has 8K Gen I jacks, the ONLY Gen I jacks involved in this TSB document have a crimped
pattern which indicates a hollow rod (Fig. 5), visible even when the jack is retracted. Solid rod jacks do
not have the crimped pattern (Fig. 6), showing a solid smooth edge around the machined end.

NOTE: If it is determined that the unit has Gen I jacks with a solid rod, then no replacement per this TSB is
required.
Fig. 5

Fig. 6
Solid rod jacks do not
have crimped pattern

Hollow rod jacks
show crimped pattern

Footpad

Rev: 05.11.2023

Footpad

Page 3

CCD-0007007

JACK INSPECTION, REMOVAL AND REPLACEMENT
(IF NEEDED) FOR 8K JACKS ON MOTORIZED UNITS
TSB Number: 85-001-2022
Product: 8K Leveling Jacks
Date:

Original: November 18, 2022
Revision 1: May 11, 2023

Labor Rate:

0.3 Hour Inspection per Unit
1.0 Hour Replacement per Jack

NOTE: The removed jacks MUST be destroyed and disposed of properly.

Replacement Jack Location
NOTE: The procedures listed below ensure proper location of the replacement jacks.
1.

Before removing the original jack, note the location of the mounting holes on the jack and the
mounting bracket (Fig. 7 or Fig. 8).

NOTE: Count the number of mounting holes from the first bolt to the bottom of the jack.
2.
3.
4.
5.

Measure the distance from the ground to the footpad of the retracted jack (Fig. 5 or Fig. 6).
When reinstalling jacks, match the number of mounting holes from the first bolt to the bottom of the
jack (Fig. 7 or Fig. 8).
When reinstalling jacks, be sure to install bolts in the same location based on the number of mounting
holes to the bottom of jack.
Once installation of the Gen II jack has been completed, measure the distance from the footpad to the
ground to verify installation is correct.
Fig. 7

Fig. 8

Bolt Locations
On Bracket

Bolt Locations
On Bracket

Mounting
Holes From
Bolt To
Bottom of
Jack

Mounting
Holes From
Bolt To
Bottom of
Jack
Original

Replacement
Distance to Ground

Rev: 05.11.2023

Distance to Ground

Page 4

CCD-0007007

JACK INSPECTION, REMOVAL AND REPLACEMENT
(IF NEEDED) FOR 8K JACKS ON MOTORIZED UNITS
TSB Number: 85-001-2022
Product: 8K Leveling Jacks
Date:

Original: November 18, 2022
Revision 1: May 11, 2023

0.3 Hour Inspection per Unit
1.0 Hour Replacement per Jack

Labor Rate:

Fig. 9

Replace 8K Hollow Leg Jacks
1.
2.
3.

4.
5.

Remove hoses from the 8K jacks on the unit.
Follow procedures outlined in the Replacement Jack Location
section, and then unbolt and remove existing leveling jacks (Fig. 7).
Match the number of mounting holes from the first bolt to the
bottom of the jack and then bolt the new Gen II jacks (Fig. 8) to
the mounting brackets.
A. Upper and lowermost bolts are vertically spaced with a
minimum of two-hole patterns spaced 4.5" apart (Fig. 9) and
tightened. Torque to 90 ft-lbs for a lubricated bolt or torque
to 120 ft-lbs for dry bolt. A spacing of three-hole patterns
(6.75") is recommended where possible.
Measure the distance from the footpad to the ground to verify
installation is correct.
Connect the hoses to the new 8K Gen II jacks.

Bolt

4.5" Min.
Spacing

Bolt

NOTE: On motorized leveling, the extend hose is black and the retract
hose is orange.
A. If the Gen I jack has two black extend hoses and two orange
retract hoses (Fig. 10A), an O-ring face tee fitting (Fig.11) must be used to connect the hoses to the
single extend and retract hoses on the Gen II jack (Fig. 11).
B. If the Gen I jack has only one black extend hose and one orange retract hose (Fig. 10B), a
90-degree O-ring face elbow fitting (Fig. 11) will be needed to connect the single black and orange
hoses to the Gen II jack (Fig. 11).
Fig. 10
B

A

Gen I Jacks
Tees Needed

Rev: 05.11.2023

Tee Not Needed

Page 5

CCD-0007007

JACK INSPECTION, REMOVAL AND REPLACEMENT
(IF NEEDED) FOR 8K JACKS ON MOTORIZED UNITS
TSB Number: 85-001-2022
Product: 8K Leveling Jacks
Date:

Original: November 18, 2022
Revision 1: May 11, 2023

Labor Rate:

0.3 Hour Inspection per Unit
1.0 Hour Replacement per Jack

Fig. 11

90-Degree O-ring
Face Elbow Fitting

O-Ring Face Tee Fitting

Gen II Jacks

Fig. 12
Extend Port

Gen II Jack

3" Diameter Minimum

Retract Port
NOTE: If hoses need to be replaced, measure and
make the hydraulic hoses. Always follow
the manufacturer's specifications for the
correct minimum bend radius throughout the
entirety of the hose route. Use gauges to verify
areas with questionably tight bends. Fitting
orientation can be adjusted to achieve this in
some applications. The correct bend radius is
shown in Fig. 8.

As a supplier of a broad array of highly-engineered components in the recreation and transportation product markets, safety, education and customer satisfaction are
our primary concerns. Should you have any questions, please do not hesitate to contact us at 432-LIPPERT (432-547-7378) or by email at [email protected].
Self-help tips, technical documents, product videos and a training class schedule are available at lippert.com or by downloading the LippertNOW app.
Rev: 05.11.2023

Page 6

CCD-0007007

BULLETIN DE SERVICE TECHNIQUE
DEPARTMENT OF COMPLIANCE

VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218

Bulletin de Service technique : 51-1576

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Intégrité

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Sécurité