NHTSA ID Number: 10235882
Manufacturer Communication Number: WQE41a
TSB/Document Date: 2023-05-08
Summary
Optional Genuine Subaru Puddle Lights
Fused Mini
-Harness
installed?
NO
Replace Puddle Light
harness and both lights
on affected side
NO
YES
Both sides of vehicle
completed?
Install Fused MiniHarness
NO
YES
NO
Both Sides of vehicle
Completed?
YES
Reconnect Battery
YES
Confirm all lights
on both sides now
operate correctly for
at least 5 minutes
Reassemble &
complete claim
NO
See Post -Repair Diagnosis
Procedures
YES
Corrected?
NO
Continued...
Bulletin Number: WQE-41; Date: February 2013
Page 11
Post-Repair Diagnosis
Procedures
Check Mini Fuse
Check Fused Mini -Harness
connections
Is fuse
open?
Corrected?
YES
NO
NO
YES
Replace Puddle Light
harness and both lights
on affected side
Corrected?
Check and repair body side
harness and/or fuse
NO
YES
NO
Corrected?
YES
Contact
Techline
Reassemble &
complete claim
SERVICE PROGRAM IDENTIFICATION LABEL
Type or print the necessary information on a Recall Campaign identification label.
The completed label should be attached to the vehicle’s upper radiator support.
Additional labels are available by calling the Subaru Claims Helpline at: 1-866-782-2782.
WQE-41
Continued...
Bulletin Number: WQE-41; Date: February 2013
Page 12
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES
Credit to perform this service program will be based on the submission of properly
completed repair order information. Dealers may submit claims through Vehicle Claim Entry
on Subarunet.com.
LABOR DESCRIPTION
LABOR
OPERATION #
Vehicle Inspection for WQE-41, BOTH SIDES
A115-908
0.4
A115-921
0.5
A115-904
0.5
Inspection BOTH SIDES with Installation of
Fused Mini-Harness- ONE SIDE
Inspection BOTH SIDES with Installation of
Fused Mini-Harness- BOTH SIDES
Inspection BOTH SIDES with Puddle Light and
Harnessess R&R- ONE SIDE
Inspection BOTH SIDES with Puddle Light and
Harnessess R&R- BOTH SIDES
Inspection BOTH SIDES, Install Fused Mini-Harness
ONE SIDE and both Puddle Lights and Harness
OPPOSITE SIDE
A115-911
FAIL
CODE
WQE-41
LABOR
TIME
0.7
A115-914
0.9
A115-923
0.7
Continued...
Bulletin Number: WQE-41; Date: February 2013
Page 13
OWNER NOTIFICATION LETTER
VERSION 1
Important Safety Recall Notice
Subaru Recall Campaign WQE41-1
NHTSA Recall No. 12V-602
February 2013
Dear Subaru Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 2006
through 2012 model year Subaru vehicles equipped with optional Genuine Subaru Puddle Lights.
DESCRIPTION OF THE SAFETY DEFECT
Subaru has determined that your vehicle has been equipped with optional left and right side puddle lights that may
develop a short circuit and cause the related components to overheat and potentially melt.
A short circuit can develop when either the puddle lights or connectors are exposed to an electrolytic moisture
source (i.e.- salt water) and it penetrates the circuit board of the puddle light or the pins of the puddle light
connector(s).
DESCRIPTION OF THE SAFETY HAZARD
Puddle lights are mounted in your vehicle’s left and right rocker panel trim and automatically illuminate the ground
in the area near the doors when you enter and exit the vehicle. If the puddle lights or connectors were to overheat,
they could melt and pose a risk of a fire.
REPAIRS
To correct this condition, Subaru will inspect and if necessary repair the puddle lights. If in-line fuses for both the left
and right side puddle lights are not already installed, they will be added as a precautionary measure at no cost to you.
WHAT YOU SHOULD DO
You should immediately contact your Subaru Dealer for an appointment to have this repair performed at no cost to you.
There are several important precautions you should take until this repair has been performed:
•
If you notice or smell smoke in the left or right rocker panel area of the vehicle, be sure the ignition
switch is in the “off” position and do not operate the vehicle. Immediately contact your Subaru dealer for
assistance.
•
As a precautionary measure, it is highly recommended that you not park your vehicle in a garage, car port
or other structure.
HOW LONG WILL THE REPAIR TAKE?
The actual time to inspect your vehicle and, if necessary, install in-line fuses is approximately 30 minutes. Any other
repairs could take up to an additional 25 minutes. However, it may be necessary to leave your vehicle for a longer
period of time on the day of your scheduled appointment to allow your dealer flexibility in scheduling. Please
present this letter to your Subaru Dealer at the time this repair procedure is performed.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement.
Reimbursement consideration will be based on the amount an authorized Subaru dealer in your area would charge
for performing those repairs.
Continued...
Bulletin Number: WQE-41; Date: February 2013
Page 14
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the
time of repair, complete vehicle identification number (17 digits), and your name, with correct mailing address and
telephone number to the address listed below.
Subaru of America, Inc.
Customer Dealer Services Department
Attention: WQE-41 Recall
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt
to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be
completed.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please complete the enclosed postage prepaid postcard and mail it to us. Or,
if you prefer to update this information online, please go to www.subaru.com, select Contact Us then select Update
Address from the drop down menu.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select “Find a Dealer”.
For additional information and for the most Frequently Asked Questions, please go to:
•
http://www.wqe41.service-campaign.com
If you need additional assistance, please contact us directly:
•
elephone: 1-800-SUBARU3 (1-800-782-2783)
T
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET.
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
•
E-mail: Go to www.subaru.com and select “Contact Us”.
•
.S. Postal mail: Write us at Subaru of America, Inc.
U
Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000.
Please contact us immediately if the dealer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE,
West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to http://www.safercar.gov if you believe the dealer has failed or is unable to remedy your vehicle
without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in
the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this
matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within
10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable
vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the
date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle
leased to another person for a term of at least four months.)
A subsidiary of Fuji Heavy Industries Ltd.
Bulletin Number: WQE-41; Date: February 2013
Continued...
Page 15
OWNER NOTIFICATION LETTER
VERSION 2
Important Safety Recall Notice
Subaru Recall Campaign WQE41-2
NHTSA Recall No. 12V-602
February 2013
Dear Subaru Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 2006
through 2012 model year Subaru vehicles equipped with optional Genuine Subaru Puddle Lights. If your vehicle is
not equipped with optional puddle lights, this notice does not apply to you.
DESCRIPTION OF THE SAFETY DEFECT
Subaru has determined that certain vehicles equipped with optional left and right side puddle lights may develop a
short circuit and cause related components to overheat and potentially melt.
A short circuit can develop when either the puddle lights or connectors are exposed to an electrolytic moisture
source (i.e.- salt water) and it penetrates the circuit board of the puddle light or the pins of the puddle light
connector(s).
DESCRIPTION OF THE SAFETY HAZARD
Puddle lights are mounted in the vehicle’s left and right rocker panel trim and automatically illuminate the ground in
the area near the doors when you enter and exit the vehicle. If the puddle lights or connectors were to overheat, they
could melt and pose a risk of a fire.
REPAIRS
To correct this condition, Subaru will inspect and if necessary repair the puddle lights. If in-line fuses for both the
left and right side puddle lights are not already installed, they will be added as a precautionary measure at no cost
to you.
WHAT YOU SHOULD DO
If your vehicle is equipped with optional puddle lights or if you are unsure whether your vehicle is equipped
with optional puddle lights, you should immediately contact your Subaru Dealer for an appointment to have your
vehicle inspected and if necessary, this repair performed at no cost to you. If you are certain that your vehicle is not
equipped with optional puddle lights, no further action is necessary.
There are several important precautions owners of vehicles equipped with optional puddle lights should take until
this repair has been performed:
•
If you notice or smell smoke in the left or right rocker panel area of the vehicle, be sure the ignition
switch is in the “off” position and do not operate the vehicle. Immediately contact your Subaru dealer for
assistance.
•
As a precautionary measure, it is highly recommended that you not park your vehicle in a garage, car port
or other structure.
HOW LONG WILL THE REPAIR TAKE?
The actual time to inspect your vehicle and, if necessary, install in-line fuses is approximately 30 minutes. Any other
repairs could take up to an additional 25 minutes. However, it may be necessary to leave your vehicle for a longer
period of time on the day of your scheduled appointment to allow your dealer flexibility in scheduling. Please
present this letter to your Subaru Dealer at the time this repair procedure is performed.
Continued...
Bulletin Number: WQE-41; Date: February 2013
Page 16
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement.
Reimbursement consideration will be based on the amount an authorized Subaru dealer in your area would charge
for performing those repairs.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the
time of repair, complete vehicle identification number (17 digits), and your name, with correct mailing address and
telephone number to the address listed below.
Subaru of America, Inc.
Customer Dealer Services Department
Attention: WQE-41 Recall
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt
to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be
completed.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please complete the enclosed postage prepaid postcard and mail it to us. Or,
if you prefer to update this information online, please go to www.subaru.com, select Contact Us then select Update
Address from the drop down menu.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select “Find a Dealer”.
For additional information, including how to determine if your vehicle is equipped with puddle lights, and for the
most Frequently Asked Questions, please go to:
•
http://www.wqe41.service-campaign.com
If you need additional assistance, please contact us directly:
•
elephone: 1-800-SUBARU3 (1-800-782-2783)
T
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET.
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
•
E-mail: Go to www.subaru.com and select “Contact Us”.
•
.S. Postal mail: Write us at Subaru of America, Inc.
U
Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000.
Please contact us immediately if the dealer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave.
SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to http://www.safercar.gov if you believe the dealer has failed or is unable to remedy your vehicle
without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in
the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this
matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within
10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable
vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the
date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle
leased to another person for a term of at least four months.)
A subsidiary of Fuji Heavy Industries Ltd.
Bulletin Number: WQE-41; Date: February 2013
Page 17
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