Classification:

Reference:

EL14-002I

Date:

NTB14-012I

April 17, 2023

REMOTE ENGINE START NOT WORKING
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2015-2018 Altima (L33)
2019-2023 Altima (L34)
2017-2023 Armada (Y62)
2022-2023 Frontier (D41)
2018-2023 Kicks (P15)
2016-2023 Maxima (A36)
2015-2023 Murano (Z52)

2016 Murano Hybrid (Z52H)
2015-2020 Pathfinder (R52)
2015-2020 Rogue (T32)
2017-2019 Rogue Hybrid (T32H)
2017-2022 Rogue Sport (J11)
2016-2023 Titan/Titan XD (A61)
2020-2023 Versa (N18)

APPLIED SYSTEMS:

Equipped with Remote Engine Start

SERVICE INFORMATION
If a customer states the Remote Engine Start (RES) feature is “not working”, make sure the
system is properly set to operate as follows:







The ignition is turned OFF
The Remote Engine Start function has been switched to the ON position in Vehicle
Settings of the vehicle information display
The shift selector is in Park (P)
The hood, doors, and trunk lid/lift gate are completely closed
The other Intelligent Keys are not inside of the vehicle
The Intelligent Key is within the operating range of 197 ft / 60 m

If the above conditions are met, RES should work. Perform steps 1-4 on the next page to
verify if the system is working properly.
When there is a concern with the RES feature not working properly, verify the incident
before starting any diagnosis and/or replacing parts.
For a better understanding of the RES system, refer to section 3: Pre-driving checks
and adjustments > Remote Engine Start in the vehicle owner’s manual.
When diagnosing RES operation, use the Supplemental RES Service Information and
Supplemental Diagnosis Table (starting on page 2) in addition to the ESM.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that
it does. See your Nissan dealer to determine if this applies to your vehicle.
1/6

Supplemental RES Service Information
Operate RES as instructed below to verify if the system is working properly.
1. Start the engine with the push-button ignition switch.
2. Turn the ignition OFF, and then wait six (6) seconds.
3. Exit the vehicle, make sure all doors are closed, and then lock the vehicle with the
Intelligent Key.
4. Within five (5) seconds of pressing the LOCK button, point the Intelligent Key at the
vehicle, and then press and hold the RES button until the turn signal lights flash and the
parking lights turn ON.


The engine should start, the parking lights should remain ON, and the doors should
remain locked while the engine is running.
o If the above conditions do not occur, use the Supplemental Diagnosis Table
below in addition to the ESM.

Supplemental Diagnosis Table

The engine
does not
start using
the RES
feature
(see steps
1-4, above)

Possible Cause

Confirmation
of Cause

Resolution

1

ECM has not
completed the
shutdown procedure
after engine/ignition
OFF.

ECM has to end the
shutdown process and
save data prior to
allowing RES to
operate. The shutdown
process takes
six (6) seconds to
complete after the
engine/ignition
is turned OFF.

Wait six (6) seconds
after the engine has
stopped before
attempting RES
activation.

2

RES is correctly
activated more than
two (2) times
consecutively
OR
RES is activated once,
and with the engine
running, another
request is generated.

Not possible to confirm
how many times RES
has been activated.

Perform steps 1-4,
above. This action will
reset the counter.

One or more Intelligent
Keys for the vehicle
are still inside the
vehicle.

With all known
Intelligent Keys outside
and out of range of the
vehicle, try to turn ON
the ignition with the
push-button ignition
switch.
If the ignition turns ON,
at least one Intelligent
Key is inside the
vehicle.

Find and remove all
remaining Intelligent
Keys from the vehicle,
lock doors with the
Intelligent Key, and
then perform RES.

3

2/6

NTB14-012I

Supplemental Diagnosis Table (continued)
Confirmation
of Cause

Possible Cause

Resolution
Close and lock all doors
and trunk lid/lift gate.
Confirm both conditions
in BCM Data Monitor:

4

Doors and trunk
lid/lift gate are not
closed and locked.

Doors and trunk
lid/lift gate
may not be
completely closed
and locked.

All doors closed Status SW = OFF
All doors locked Status = LOCK
If switches still do not
show correct status,
diagnose further with
ESM.

The engine
does not
start using
the RES
feature
(see steps
1-4 on
page 2)

5

Door LOCK button
on the Intelligent Key
was not pressed
prior to activating
RES.

Not possible to
confirm the LOCK
button was pressed
first.

Press the LOCK button
before pressing and
holding the RES button.

6

RES button on the
Intelligent Key is not
held long enough.

Not possible to
confirm how long
RES button was
held.

Hold the RES button for
more than two (2)
seconds to activate
RES.

7

Waited longer than
five (5) seconds to
activate RES after
door lock operation.

Not possible to
confirm how long
RES was pressed
after lock.

Press and hold the RES
button within five (5)
seconds of pressing
LOCK button.

Ignition switch is not
in OFF position.

Verify if ignition
switch position
(status) is in any
status other than
OFF.

Change the ignition
switch to OFF status.

8

Verify the shift selector
is in Park position.

9

The vehicle shift
selector is not in
Park position.

Shift selector may
look to be in Park but
is not.

Confirm in
BCM Data Monitor:
PN Switch = ON
(with shift selector
in Park)
If PN switch = OFF,
diagnose further
with ESM.

3/6

NTB14-012I

Supplemental Diagnosis Table (continued)
Confirmation
of Cause

Possible Cause

Resolution
Confirm in
BCM Data Monitor:

-

Detent SW = OFF
(when release button is
not pressed)
If Detent SW = ON,
diagnose further
with ESM.

10

For 2019-2023 Altima
only:

Shift selector release
button is not in
released (un-pressed)
position.

Shift cable may need
adjustment.

Place the shift selector
in the Park position
and apply the parking
brake. Adjust the shift
cable at the CVT shift
lever by loosening the
cable nut and allowing
the shift cable to
“relax” to its natural
position, relieving any
tension on the cable.
Then, retighten the
cable nut to secure the
shift cable.

Devices inside the
vehicle may cause RF
interference, such as
after-market alarms,
highway toll passes,
cell phones or garage
door opener remotes.

Remove all devices
that may cause RF
interference inside the
vehicle.

For 2019-2023 Altima
only:

The engine
does not
start using
the RES
feature
(see steps
1-4 on
page 2)

Environmental factors
block, reduce, or
scramble signal
11
strength from Intelligent
Key to BCM.

12

Adjust/replace stop
lamp switch.

Stop lamp switch is
misadjusted or
inoperative, giving a
stop lamp switch ON
signal (or brake pedal
is applied).

Stop lamp switch
adjustment may not
be within specification.

Confirm switch
operation using ABS
Data Monitor:
Stop Lamp SW = OFF
(with brake pedal
released, not pressed)

4/6

NTB14-012I

Supplemental Diagnosis Table (continued)
Confirmation
of Cause

Possible Cause

Resolution
Check as needed:

13

The engine
does not
start using
the RES
feature
(see steps
1-4 on
page 2)

Hood may not be
completely closed.

Hood is open.

 Verify the hood is
closed.
 Confirm the hood
switch connection
is secure.
 Confirm hood
switch operation
using IPDM Data
Monitor:
Hood Switch-2 =
ON (when hood is
closed)
 Adjust/replace
switch.

14

Check the security
system activation by
trying to start engine
normally (with pushbutton ignition switch).

Security system is
currently activated
(activation keeps
engine from starting).

HINT: The engine will
not start with the
security system
activated.

HINT: The horn may
not be heard and lights
may not be flashing.

15

RES is attempted from
within the vehicle.

16

Specific DTCs (B261B,
B26FE, B26FD) may
prevent RES from
operating.

5/6

Turn OFF/deactivate
the security system
(unlock doors with
Intelligent Key). If
condition persists,
diagnose further using
ESM.

RES can only operate
from outside the
vehicle with doors
locked.

Exit the vehicle WITH
the Intelligent Key, lock
the doors, and active
RES within five (5)
seconds.

Confirm with C-III plus
that no DTCs are
stored.

Clear DTC(s)
with C-III plus.
If DTC(s) persist,
perform further
diagnosis using the
ESM.

NTB14-012I

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

February 19, 2014

NTB14-012

Original bulletin published

July 7, 2014

NTB14-012a

Bulletin supersedes NTB12-084

January 5, 2015

NTB14-012b

APPLIED VEHICLES section revised

June 20, 2016

NTB14-012c

Title, and APPLIED VEHICLES and SERVICE
INFORMATION sections revised

July 27, 2016

NTB14-012d

Supplemental Diagnosis Table revised

August 13, 2019

NTB14-012e

APPLIED VEHICLES section, Supplemental
Diagnosis Table, and page 2 revised

October 18, 2019

NTB14-012f

APPLIED VEHICLES section and page 1 revised

January 26, 2022

NTB14-012G

APPLIED VEHICLES section revised

August 2, 2022

NTB14-012H

Information in #10 of the Supplemental
Diagnosis Table revised

April 17, 2023

NTB14-012I

APPLIED VEHICLES and #10 of the
Supplemental Diagnosis Table revised, and
“NOTE” references changed to “HINT”

6/6

NTB14-012I