Download the infotainment update-software from ASIST to the special tool USB drive.
IMPORTANT:
o Refer to steps 40 - 48 on pages 28 - 30 for instructions on how to download
the infotainment update-software from ASIST.
o For step 43 on page 29, refer to the vehicle table to determine the correct
infotainment update-software for your vehicle.
o When steps 40 - 48 on pages 28 - 30 have been completed, refer to the
vehicle table to determine the correct AV CONTROL UNIT SOFTWARE
Install Procedure to perform.

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AV CONTROL UNIT SOFTWARE INSTALL
Install 1
11.

Set the parking brake.

12.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.

13.

Record the client’s current clock settings.

a. From the MENU screen, select
Settings.

Figure 10

b. Select Clock.

Figure 11

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Install 1 (continued)
c. Record all the clock settings.
o For vehicles without navigation:
 On-Screen Clock


ON/OFF

 Clock Format


12H/24H

 Date Format


Select Date Format to
view and record settings.

Figure 12

 Set Clock Manually


Select Set Clock
Manually to view and
record settings.

o For vehicles with navigation:
 On-Screen Clock (not
shown)


ON/OFF

 Clock Mode (not shown)


Auto/Manual/Time Zone

 Clock Format (not shown)


12H/24H

 Date Format


Figure 13

Select Date Format to
view and record settings.

 Offset (hour)
 Offset (min.)
 Daylight Savings Time


ON/OFF

 Time Zone


Select Time Zone to
view and record settings.

 Set Clock Manually


Select Set Clock
Manually to view and
record settings.
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Install 1 (continued)
14.

Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 14).


Do not remove the USB drive during the update to the vehicle until instructed to.

Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.

USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”

Figure 15

Figure 14
15.

Wait for the update to complete.


Follow the on-screen instructions
while waiting.

HINT: The update lasts 15-25
minutes.

Figure 16

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Install 1 (continued)
16.

Once the update is complete
(Figure 17), remove the USB drive; the
system will reboot (restart).
HINT: The system will not reboot until
the USB drive is removed.

Figure 17

Steps 17 - 24 must be completed. If they are not completed, the update may become
corrupted.
17.

Allow the reboot to complete
(approximately 30 seconds).


The Infiniti logo will be displayed
during the reboot.

Figure 18
18.

Turn the ignition OFF.

The steps below will fully reboot the infotainment system twice.
19.

Open and close the driver (LH) door, and then ensure that all doors are closed.

20.

Wait 5 minutes.
Ensure that all doors remain closed during the 5-minute wait period. If a door is
opened during the 5-minute wait period, the update may not complete and the AV
Control Unit may become inoperable.

HINT: The engine does not need to be running for the next steps.
21.

Turn the ignition ON (engine OFF) and wait for the Infiniti logo to appear (Figure 18).


If the Infiniti logo does not appear (this might take up to 30 seconds), start over
from step 18.

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Install 1 (continued)
22.

After the Infiniti logo appears, wait
about 1 minute.


23.

The MENU (Home) screen in
Figure 19 will be displayed.

Turn the ignition OFF.
Figure 19

24.

Repeat steps 19 - 23 on pages 22 and 23 one more time (for a total of 2 times) to
complete the update.

25.

Move the vehicle outside to a place where a GPS signal is available and keep the
engine running for 5 minutes.

26.

Verify if the on-screen clock in the upper display is shown.

27.



If the clock is shown in the upper display, continue to step 27.



If the clock is NOT shown in the upper display, return to step 25.

Restore the client’s clock settings that were recorded during step 13 on page 19.

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Install 2
28.

Set the parking brake.

29.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.

30.

Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 20).


Do not remove the USB drive during the update to the vehicle until instructed to.

Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.

USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”

Figure 20

Figure 21

31. Wait for the update to complete.


Follow the on-screen instructions
while waiting.

HINT: The update lasts 20-30 minutes.

Figure 22

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Install 2 (continued)
32.

Once the update is complete (Figure 23), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.

Figure 23

Steps 33 - 38 must be completed to reinitialize the AV Control Unit. If they are not
completed, the update may become corrupt.
33.

Press and hold the MENU button on the IT Commander (Figure 24) and turn the AV
Control Unit volume knob (Figure 25) left-right-left at the same time.

Figure 25

Figure 24

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Install 2 (continued)

34.

Select Confirmation/Adjustment.

Figure 26

35.

Select Initialize Settings.

Figure 27

36.

Select User Data Initialization.

Figure 28

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Install 2 (continued)
37.

Select Yes.

Figure 29

38.

Select Yes.

Figure 30

39.

Instruct the client to go into their Bluetooth phone settings and perform the actions
below.
a. Delete/erase the vehicle from the phone’s Bluetooth menu.
b. Re-pair the phone.
IMPORTANT: If step 39 is not completed, the phone may not connect with the
vehicle while attempting to pair the phone to the vehicle.

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Download Update-Software from ASIST
IMPORTANT: Before starting, make sure:

40.



The CONSULT PC is connected to the internet.



ASIST has been synchronized (updated) to the current date.

Insert the special tool USB drive into the CONSULT PC.
HINT:
o The special tool USB drive is the only USB drive approved for use with this
procedure.
o The update-software must be the only file on the USB drive.
o The update-software is estimated to take 10-15 minutes to download to the
USB drive.
o The update-software only needs to be downloaded once and can then be used
continuously on multiple Applied Vehicles.

41.

Open ASIST.

42.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 31

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43.

Select the check box next to the infotainment update-software (Figure 32).


44.

Refer to the appropriate vehicle table to determine the correct infotainment
update-software for your vehicle.

Use the drop-down menu and select the location of the USB drive that was inserted in
step 40 on page 28.

Version:

Check
box
D:\

XXXXX
Infotainment
update-software

USB drive
location

Drop-down
menu

Figure 32

45.

Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 10-15 minutes to download to the
USB drive.

46.

Select OK when the message in Figure 33 is displayed.

Figure 33

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47.

Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your retailer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 34

48.

Close all ASIST Infotainment Software Update screens.

The Download Update-Software from ASIST procedure is complete, refer to the vehicle
table to determine the correct AV Control Unit Software Install procedure to perform.

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CLAIMS INFORMATION
Submit a Primary Part (PO) type line claim using the following claims coding:
CLAIM
IDENTIFIER
CL1
CL2

DESCRIPTION

OP CODE

Perform Software Check and Update
the AV Control Unit

RX9JAA
RXD3AA

SYM

DIA

ZE

32

FRT
0.3
0.5

HINT: Refer to appropriate model for the Claims Information Identifier Code

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
March 8, 2023

ITB23-010

April 4, 2023

ITB23-010A

DESCRIPTION
Original bulletin published
Vehicle tables on pages 5, 6, 9, 10, 13, and 14
updated, Install 1 procedure revised. CLAIMS
INFORMATION updated

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